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Radius Elnet Reviews 239

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TrustScore 1.5 out of 5

1.4

Electric Utility Company
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Company details

  1. Electric Utility Company

Written by the company

Radius Elnet A/S driver det elnet, som forsyner 1 million hjem og virksomheder i Københavnsområdet, i Nordsjælland og i dele af Midtsjælland. Er du kunde hos os, ejer vi også den elmåler, der bruges til at opgøre dit elforbrug.

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1.4

Bad

TrustScore 1.5 out of 5

239 reviews

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Replied to 93% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

No responsibility

When there's an accident they are not responsible for any compensations and it can take them all night to fix. The state should make them responsible like they did with trains and airplanes. Also I highly doubt their claim that the power is up 99.995% of the time. Our power was down for 12 hours, so it will take them over 27 years to reach that reliability number.

March 5, 2024
Unprompted review
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Reply from Radius Elnet

Dear Marek Hlava

We are very sorry for your experience and the inconvenience you have had in connection with the power cut. We are not liable for damages in connection with power cuts.

The 99.99 percent is an average figure for delivery reliability.

Kind regards

Joy

Radius

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Rated 1 out of 5 stars

Blackout Bonanza: When the Lights Went Out and Left Us Guessing If We're in a Sitcom or a War Zone

During the entire night from March 5, 2024, to March 6, 2024, there was a complete electricity outage. It's like a country in a war zone or third-world countries which are run by incompetent people.

March 5, 2024
Unprompted review
Radius Elnet logo

Reply from Radius Elnet

Dear customer

Thank you for your inquiry.

We are sorry for the incovenience you had in connection with the prolonged power outage.

Kind regards

Joy

Radius

Rated 1 out of 5 stars

ingen strøm ingen varsling

ingen strøm ingen varsling

min is i fryseren smelter

:(

January 30, 2024
Unprompted review
Radius Elnet logo

Reply from Radius Elnet

Kære Martin

Tak for din henvendelse.

Vi beklager de gener, du har i forbindelse med strømafbrydelsen. Da du ikke oplyser, hvilket område det drejer sig om, kan vi ikke undersøge baggrunden herfor, eller hvornår du har strøm igen.

Man kan altid kontakte vores døgnvagt på 70 20 58 00 for at få oplysninger om en strømafbrydelse - se nærmere herom på vores hjemmeside radiuselnet.dk

Venlig hilsen

Joy
Radius

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