Great prices, easy online ordering, fast shipment and wonderful quality! I will be ordering again & again! I had never heard of Rainbow Shops until I visited a friend in Mobile, Alabama and we sho... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nice clothing and price, sizes may run smaller than usual size so go up one size to fit comfortably. Delivery was professional and the store clerk was also while I did a return item: overall good expe... See more
I've placed several online orders at Rainbow for shipping to my home but this was my first time shipping to a retail store. Although shipping is free to a store, it seems to take longer than usual for... See more
I received my order and I was over the moon with what I received. I was so excited with that delivery. Everything was perfect and the size was right so I had no issues whatsoever. Greatest experien... See more
Company details
- #34 of 142 best companies in Women's Clothing Store
- #7 of 21 best companies in Children's Clothing Store
- #4 of 18 best companies in Lingerie Store
- #3 of 12 best companies in Plus Size Clothing Store
- #29 of 68 best companies in Shoe Store
About Rainbow Shops
Written by the company
Rainbow Shops is a fashion retailer which sells affordable clothing, shoes and accessories for Women, Juniors, Plus Sizes and Kids. You can shop at over 1,000 locations in the United States, Puerto Rico, US Virgin Islands and online at RainbowShops.com.
We offer everyday low prices - no need to wait for a sale.
Everyday Free Shipping on orders over $50 - no coupon code needed.
Free Returns to our 1000+ Stores.
Visit us daily - 100s of new affordable clothing styles are added to our website every day.
Contact info
2951 Grant Ave, 19114, Philadelphia, United States
- 1-844-572-4626
- customerservice@rainbowshops.com
- www.rainbowshops.com
4.4
Excellent
73K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My item was there when it was supposed…
My item was there when it was supposed to be as scheduled the email was sent on time and the clerk was very nice
June 18, 2026
I love them
I love them
I order Capris, but I’m so short 4’11 so fit like pants lol
But love them either way
For once don’t have to worry about hiring someone to hem them
Going to order more when able too
June 26, 2026
I love these armless jean jacket
I love this armless jean jacket with the hoodie. It is just as good as the other two without the hoodie. The rest of my order I had to round.
January 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The material texture just wasn’t right
The material texture just wasn’t right. The seem wasn’t cut right . How do I return to store for refund. Please send a return ticket to Email
June 26, 2026
Reply from Rainbow Shops
Hi Patricia, we're sorry to hear the material and seam didn't meet your expectations. Please reach out directly to our customer service team at 844-572-4626 with your order details, and we will gladly issue a return ticket and help process your refund right away!
It was very easy to order my item the…
It was very easy to order my item the delivery was outstanding, I’ve been a Rainbow customer for several years
June 26, 2026
I appreciate these shoes they are just…
I appreciate these shoes they are just what I need for my day to day movement's
🙌
June 26, 2026
Somewhere in Maryland
I order Rainbow clothes online a lot but often times there is always some type of issue. The clothes could have a stain on them, fit irregular due to a sewing issue or look used. I have contacted rainbow’s customer service about my experiences when ordering clothes online, but they don’t seem to care or take accountability.
June 19, 2026
Reply from Rainbow Shops
We sincerely apologize for the issues you've encountered with your online orders, including stained, ill-fitting, or used-looking clothing. We understand your frustration and regret that your previous attempts to contact us did not resolve these concerns. We are committed to improving our quality control and customer service.
Horrible you lost my package first then…
Horrible you lost my package first then when I tried to cancel you still shipped and told me if I didn't pick it up I have to pay 10 to ship back which is ridiculous when I tried to cancel in the first place then when I pick it up from store 544 the ladies working in there had such horrible attitude I will never purchase again
June 26, 2026
Reply from Rainbow Shops
We sincerely apologize for the series of issues you encountered, from the lost package and cancellation difficulties to the in-store experience. The way you felt after these interactions is unacceptable. Thank you for bringing this to our attention. The district manager will be contacted so that appropriate action can be taken regarding store 544.
Friendly & honest staff
June 19, 2026
Reply from Rainbow Shops
We are pleased to hear that your product arrived quickly. We appreciate you sharing your positive experience with us.
Order was not completed
Order was not completed. You did not apply apartment # on package do it was returned. And you're taking to long to refund my money.
June 25, 2026
Reply from Rainbow Shops
We're sorry to hear about your experience. If your order was returned and you have not yet received your refund, please contact our Customer Service team at 844-572-4626 so they can review your order and provide an update on your refund status. Thank you for your patience.
Always great prices especially in big…
Always great prices especially in big size shoes THANK YOU
June 26, 2026
On time with delivery and I love the…
On time with delivery and I love the styles of cloth u ng.
June 25, 2026
Employee at dothan store location is…
Employee at dothan store location is very rude. Love to shop in this place but never coming back again . Me and other customer walked out on this location the lady claiming her self a manager with no work ethics
June 28, 2026
Unprompted review
Reply from Rainbow Shops
Please accept our apology for your recent store experience. The way you felt when leaving our store is unacceptable. Thank you for bringing it to our attention. The district manager will be contacted so that appropriate action can be taken
Always love ordering from Rainbow
Always love ordering from Rainbow. A am a happy customer.
June 25, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.