Rainbow Tours Reviews 

498
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional knowledge, helpfulness, and personalized planning that makes every trip special. Travelers note that airport transfers, comfortable accommodations, and guided excursions run completely seamlessly and often exceed expectations from start to finish. Some reviewers were not happy with how busy and tiring the travel schedules could sometimes be, noting long arduous road trips and itineraries that felt a bit too full on. Travelers also mentioned that managing multiple destinations across different countries and regions required considerable planning, coordination, and patience throughout the entire journey.

What people talk about most

Holidays

Customers consistently report satisfaction and delight with their holidays, noting that trips far exceeded... See more

Staff

Users describe positive interactions with staff, highlighting helpful and knowledgeable guides during their... See more

Service

Reviewers highlight positive aspects of service, noting that travel consultants and local staff are... See more

Location

Reviewers mention positive feedback about location, highlighting exquisite sites and hotels picked in the... See more

Booking process

Consumers find the booking process to be smooth and satisfying, noting that staff remain in contact right up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tailored itinery small group tour , 5 nghts Cape town, 5 nghts Garden route, 3nights eastern caope safari All accomodation in lodges/hotels absolutely fine in terms of luxury, food etc. The itiner... See more

Rated 5 out of 5 stars

Previously went on safari two years ago and didn’t think we would do it again. So glad we did Craig arranged another brilliant trip. Can’t recommend Rainbow enough also the team on the ground are marv... See more

Rated 5 out of 5 stars

Malawi is a stunning safari spot. All the camps & lodges we stayed in run by Robin Pope Safaris were wonderfully run & in exquisite sites. The wildlife seen was mega - lions, giraffe, cheetah, hippos,... See more

Rated 5 out of 5 stars

Fantastic trip to Costa Rica. All transfers and excursions with guides were on time and fab! The whitewater rafting, ziplining, nature walks, coffee/chocolate tour, hiking the volcano and waterfall we... See more


Company details

  1. Tour Operator

Written by the company

Do you dream of meeting lemurs on a Madagascar family adventure or seeking out endangered jaguar in South America? Or perhaps you want a combination of safari and beach? Rainbow can curate tailor-made tours that are as individual as you. With the best advice and expert guides, Rainbow will show you the world through unique, authentic experiences in a responsible and sustainable way.

Rainbow Tours

Written by the company

Africa Holidays
Madagascar Holidays
Latin America Holidays

Contact info

4.9

Excellent

TrustScore 5 out of 5

498 reviews

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4.9

All reviews

(498)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service went above and beyond!

I’m so pleased that we decided to book our holiday of a lifetime with Rainbow Tours. Craig listened to our wants and needs and created the perfect itinerary for our family of 6. He remained in contact with us from the moment we booked the trip right up until we left for Kenya! He answered every question we had promptly and even assisted us when we were unable to get one of our jabs. He really did go above and beyond! We spent two nights in Nairobi, 4 nights on Safari & 5 nights on the beach and every element exceeded our expectations. The whole trip was effortless thanks to the efforts of Rainbow. If I could give them 6 stars I would! I will not hesitate to use this company again and have already recommended them to friends.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

10 out of 10

Great guides , lodges, treks. Everything from being greeted by our guide to saying goodbye to him was effortless.
The guides taking us to the gorillas very knowledgeable and helpful. 10 out of 10 all round.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Peru experience

The trip more than exceeded our expectations. So many wow moments in a fascinating country. The arrangements went smoothly. We felt well supported throughout. The local guides were first class as was the accommodation. I would not hesitate in recommending a holiday using Rainbow.

August 3, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Paul,
Thank you for sharing such a wonderful review following your trip to Peru. I'm so pleased to hear that it exceeded expectations - that's always great for us to note! Your recommendation is much appreciated.
Best wishes
Gemma- Customer Resolutions

Rated 3 out of 5 stars

Fantastic holiday, Rainbow service patchy

Fantastic holiday overall, but service from Rainbow varied.

We booked with Rainbow because we'd had the 'best holiday ever' with them previously - tailored perfectly to what suited us. This time our original consultant put together an itinerary which was 'okay' but didn't feel in any way tailored to us. Our consultant changed not long before our trip and consequently we felt well supported and I suspect we might have had a more tailored and imaginative itinerary from them too.

ChatGPT etc means anyone can create a generic itinerary these days. That human level of engagement, experience and enthusiasm is a must.

August 5, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Dave,
Thank you for sharing your feedback with us. I believe that my colleague has reached out to discuss this further with you so that we can understand your comments in more detail and offer a response.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Knowledgeable and responsive..

Rainbow have now arranged two trips for us - Madagascar in 2024 and South Tanzania in 2025. THis review reports on the TZ trip. We have been to SOuth Tanzania previously (Ruaha NP and then called Selous NP, now Julius Nyerere NP) because the South is less busy. We stayed at Jongomero and Siwandu, both part of the Laba laba group. Both camps were exceptional, the accomodation and staff were superb.We had visited these two campls in 2014, and there have been some changes - for the better - Trips out by LandRover or by boat (in Jongomero) gave use good wildlife experience, but when you are particulary interested in birds it is hard to be disappointed! Elephants, giraffe, lions, hyena, jackals, crocs. All logisitics were perfect.. the hotel in Dar was superb and makes for a useful buffer on both sides of the holiday between international and internal bush hopper flights into the camps.

Throughout, we were kept fully in the loop with Rainbow's specialists who worked wit us to create a fantastic trip. Highly recommended.

July 13, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Rob,
Thank you so much for taking the time to share such a wonderful review of your recent Tanzania holiday. It sounds like such a fantastic experience - thank you for giving us your insights.
I hope that we have the opportunity to assist you with a future holiday.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Perfectly arranged magical holiday.

Kate arranged the perfect itinerary to Kenya for us. I was nervous of using an agency like this but thier services were second to none. We had a magical holiday in Kenya and the care both in the UK and locally in Kenya meant that I could really relax and enjoy it as everything was taken care of at every step of the way. I will be booking our next adventure with Rainbow

August 1, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Helen,
I am so pleased to hear that you had a wonderful & relaxing holiday to Kenya. We look forward to assisting you again on a future holiday, to more of our incredible destinations.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Amazing holiday to Madagascar arranged by Rainbow Tours

We have just come back from an amazing two weeks in Madagascar organised by Rainbow Tours in conjunction with the local agency ZA Tours. It is a beautiful country and the local guides were all excellent. The wildlife (in particular lemurs and chameleons) were the highlight. I would thoroughly recommend both Rainbow Tours and ZA Tours.

July 28, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Jenny,
Thank you for sharing such a lovely review, it sounds like such a fantastic trip! Your recommendation is much appreciated.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Rainbow Tours Rwanda and Uganda trip

The trip Rainbow Tours put together for Rwanda and Uganda was incredible. Fantastic knowledge of all the lodges and the local guide we had for 10 days was amazing.

July 24, 2025
Unprompted review
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Reply from Rainbow Tours

Thank you for taking the time to share such a lovely review of your recent holiday to Rwanda & Uganda.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Absolutely amazing trip to Madagascar

Absolutely amazing trip to Madagascar - custom itinerary based on our interests - Derek was fantastic. The local partners were amazing and our guide - who was with us for the trip - Lionel - was extremely responsive and modified itinerary on the go as needed. Particularly impressed by coordination of team in dealing with travel delays and issues - proactively found solutions and alternatives.

July 23, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Chris,
Thank you for your very positive review. We are delighted to know you are happy with our service and I hope we will have the opportunity to look after your future holidays
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Safari and Beach honeymoon (Kenya and Mauritius)

We had the most incredible honeymoon to Kenya and Mauritius, organised by Craig at Rainbow Tours.

From our first enquiries over a year before departure, Craig was on hand throughout and was able to plan a bespoke holiday itinerary for us, working within our budget.

With his extensive knowledge of East African Safaris, Craig recommended “Kicheche Valley Camp” in the Naboisho Conservancy. This was a beautiful, traditional safari camp in a secluded valley with just 6 tents. The staff at the camp were superb - with attention to detail, amazing food and above all, genuine kindness and hospitality. The camp was peaceful and we felt so relaxed throughout our stay.

The game drives exceeded all expectations and our driver/guide (Vivien) was knowledgeable and experienced. Highlights were lion sightings almost every day, giraffes, elephants and one sighting each of the elusive leopard and cheetah (which we were not expecting). We also completed a balloon ride over the Masai Mara which was truly a once in a lifetime experience!

Following the safari, we had one day in Nairobi where we visited the Kazuri Bead factory (great for souvenir shopping), the giraffe centre (great value giving the opportunity to hand feed giraffes) and a visit to the Fairview Coffee Estate for an informative, fun guided tour.

Onto Mauritius, we had a relaxing week at Cannonier Beachcomber Hotel. I would recommend other travellers consider all inclusive here, which was good value and provided a variety of food options and cocktails. I also took full advantage of the on site scuba diving school (Diving World Mauritius) - well priced diving with experienced guides.

When the flights changed slightly between booking and going on the trip (beyond the control of Rainbow Tours), Craig was able to help us adjust our itinerary accordingly while allowing us to stay within our budget. This involved changing hotel bookings and adding additional activities, Craig sorted all of this and it caused us no disruption at all - in fact it enhanced our experience as we were able to do activities in Nairobi which we might not have considered.

Overall an extremely positive experience and I would thoroughly recommend Rainbow Tours to anybody looking for a bespoke wildlife holiday to Africa!

June 26, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Michael,
I'm delighted to read your comments and to know that your honeymoon was thoroughly enjoyed. That's exactly what we love to see. Thank you so much for sharing such a wonderful review - it is very much appreciated. I hope we have the opportunity to also look after your future holiday plans.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

An excellent family holiday in Costa Rica

We had a fantastic time! The suggested itinerary (Tortuguero, La Fortuna, Monteverde & Manuel Antonio) was excellent—well thought out and full of great experiences. That said, we were really glad we added a rest day at the end to unwind, especially since the location and hotel were so lovely.

All the transfers went off without a hitch—drivers were punctual, friendly, and professional. The same goes for the activities and guides, who made everything easy and enjoyable.

If we were to tweak anything, it would be to swap out one of the nature hikes for something with a bit more adrenaline, especially for our teenager—something like an adventure activity in Arenal would’ve been a fun addition.

The hotels were comfortable and offered a variety of breakfast options to suit all tastes.

Overall, a well-organized and memorable trip! We would happily recommend Rainbow Tours.

July 30, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Matt,
It's a pleasure to read your review and to know that you had a fantastic holiday.
Thank you for your heartfelt words, which we really appreciate.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Fantastic holiday of a lifetime

Rainbow Tours excelled when sorting out our holiday of a lifetime on Safari in South Africa and Mauritius.
Nikki was excellent. She was extremely helpful answering all of our queries and giving good advice where we needed it. She helped accommodate our different needs within the family, negotiating tweaks with our accommodation, which was very much appreciated. Our holiday exceeded our expectations. All the flights and transfers went smoothly and our safari lodge and hotel in Mauritius were outstanding. All The staff were very friendly and went out of their way to make us feel welcome and looked after. I could tell that the hotels had been personally checked out by Rainbow tours and everything about them was perfect for our needs. The food was amazing in both places and the locations were stunning. Thanks so much Nikki and Rainbow tours for giving us a wonderful time with beautiful memories. I highly recommend you and will be using you again.

July 24, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Jackie,
Thank you for sharing such a positive review from your recent holiday to South African & Mauritius. Nikki will be delighted by your comments. Your recommendation is greatly appreciated - thank you.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Awesome company with unmatched…

Awesome company with unmatched experience and knowledge of the areas covered. Coordination with local operators is flawless. If you want a special trip with no stress or worry it’s Rainbow Tours 100%

July 12, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Pam,
Thank you for taking the time to share such a lovely review. Your recommendation is much appreciated.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Craig from Rainbow ensured our…

Craig from Rainbow ensured our itinerary fitted our aspirations, we stayed at little governors which was just perfect, exactly the right balance of adventure and safety
We saw the big 5 across the 3 days, waiting an hour for the Rhino to show herself and when she did we had the additional treat of a baby Rhino too! Giraffes Elephants and a zebra in abundance, quite a few lions too. Plus 2 leopards and a cheetah. The staff at the camp were terrific, helpful, friendly and genuine.

July 18, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Carolyn,
What a wonderful review, thank you for sharing. It sounds like you had such a fantastic holiday and got to see some incredible wildlife - with a bonus of the baby Rhino, how sweet!
I hope we have the opportunity to assist you with a holiday again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Flawless second experience - really rate this company!

We dealt with Craig from Rainbow having previously used them for a trip to Costa Rica. Craig was superb we wanted to do Gorilla trekking then a safari finishing with some beach relaxing time. It was a very special trip for our family so we wanted it to be just right. His patience with us was incredible as we constantly were asking to tweak the itinerary (we got there in the end!) I can not praise Craig highly enough the trip he organised was flawless and it was so nice to switch off and know that everything had been taken care of. We loved everywhere we stayed and have literally just had the best family holiday of our lives. I wish there was more than 5 stars that we could give Craig. Thank you so much!!! Would not hesitate to recommend him and Rainbow and we are so so grateful for everything.

July 10, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Emma,
Thank you so much for taking the time to share this wonderful feedback. It sounds like you had such a special trip - I'm delighted that Craig was able to make it perfect for you & your family. Your recommendation is much appreciated & we hope to assist you again in the future with your travel plans. Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

A taste of Mexico in 2 weeks

Rainbowtours' suggestions and assistance made our Mexican holiday a memorable one for all the family, offering the right mix of history, culture, adventure, wildlife, natural beauty and relaxation. Their guidance on, and booking of, excursions, adventures and sight-seeing fit our needs perfectly, as did their choice of hotels, flights and connections. Reliable local guides offered insightful information & made our holiday hassle-free and enabled us to enjoy every minute of it

July 6, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Simon,
Thank you for taking the time to share your feedback of your recent holiday to Mexico. Its much appreciated and we are delighted to know you are very happy with our service.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Dream holiday ! Drive safari through Serengeti followed week in Zanzibar

We have just returned after having an incredible time on a 6 day drive safari from the Ngorongoro crater through to the central Serengeti and then upto the north. The crater was breath taking . We saw so many different animals and the landscape was just beautiful and so varied . The drive through the Serengeti was another experience in itself In the central Serengeti we saw so many lion cubs, giraffes, elephants and many antelope species and much more On route from the central to the north a migration of around 2000 wilder beast and zebras passed in front of our jeep An experience we will never forget ! In the North the highlight has to be coming across 2 herds of elephants who passed metres from our jeep, cheetahs and seeing a leopard in a tree . The vastness of the Serengeti is just breathtaking .

The accommodation we stayed in was also very very special We stayed at the Namali Central Serengeti and the Aurari camp in the north The staff , their level of service , attention to detail and food was beyond 5 star At both of these camps the staff really couldn’t do enough for us We were treated like royalty.
The 6 days drive safari was truly a magical experience .

This incredible drive Safari would not have been so if it hadn’t been for the professionalism and commitment from Rainbow tours representative Craig Haufman . His knowledge , enthusiasm and commitment for ensuring our holiday ran smoothly and met our high expectations was truly exceptional Even more so as the evening before we were due to fly through Doha, the airspace was closed . Craig worked relentlessly for 7 hours working through the options to enable us to fly via an alternative route . The positive outcome ensured our holiday took place without further delay. We really cannot thank Craig enough .

In addition , a big thank must go to Takim holidays who organised all the ground work for the safari and a special thank you to Filbert our guide for the 6 days He as so knowledgeable and a very friendly thoughtful person which made the drive so enjoyable. Again a very professional company who are set up to please their customers.

Our final destination was the Neptune Pwami hotel in Zanzibar where we were able to chill and reflect on what was truly an amazing holiday

In summary , this truly was a very very special holiday all round .One which we will never forget

Thank you Craig and Rainbow tours You are highly recommended and we look forward to booking our next holiday with you .

June 24, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Margaret.
Thank you so much for sending such a thorough and wonderful review of your recent holiday with Rainbow Tours. It's such a delight to read & to know you got to experience so much beautiful wildlife.
I'm glad that despite the flight disruption, Craig was able to work to find a solution and not cause too much delay to your holiday.
Your recommendation is much appreciated, and we look forward to helping you plan another holiday again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Great from Start to Finish!

Great from Start to Finish!
From the moment I reached out, the experience was seamless. Excellent communication, professional service, and everything delivered exactly as promised. Highly recommend!

June 23, 2025
Unprompted review
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Reply from Rainbow Tours

Thank you very much for your positive review and recommendation, it's much appreciated.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

A fantastic two weeks in Madagascar!

We've just returned from a great holiday in Madagascar, going first to Andasibe then touring the northern circuit before spending an interesting day in Tana before flying home. The guides and drivers were excellent and we liked all the different hotels/lodges we stayed in, ranging from the rather more rustic Akiba Lodge (Black Lemur) through to gorgeous Eden Lodge (fabulous beach/location/food/staff). Needless to say, we saw a very good range of wildlife, both diurnal and nocturnal. The only slight travel blip was when our Madagascar Airlines plane was unable to land at Diego Suarez due to very high winds and we were diverted to Nosy Be. Rainbow's reps on the ground were brilliant, arranging overnight accommodation for us in Nosy Be then transport back to the mainland and on to where we should have been. Thank you Rainbow - we loved it!

June 1, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Eve,
Thank you for taking the time to share such a wonderful review about your recent holiday to Madagascar. I'm glad that even despite that last minute change of plans due to wind, you were well looked after and resumed your itinerary as planned.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

The company listened to what we wanted…

The company listened to what we wanted and helped us sort out everything they gave us great ideas and advice. Craig was extremely supportive and had great knowledge. We would definitely recommend them. Well done guys.

June 6, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Veronica,
It's a pleasure to read your review and to know that you received such excellent service from Craig. Thank you so much for your recommendation, it's appreciated.
I hope that we have the opportunity to assist you with another adventure in the future.
Best wishes
Gemma - Customer Resolutions

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