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Rakuten (USA) Reviews 36,648

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use of the platform and website, finding it simple to navigate and utilize for their shopping needs. Many people appreciate the significant value for money, frequently highlighting the substantial cash back and discounts received, which often exceed initial expectations and make purchases more affordable. However, some customers also noted occasional issues with receiving their expected cash back, particularly for larger purchases, with some instances of denied rebates without clear explanations. A few other people also felt that the payout schedule, being quarterly, could be improved by offering on-demand options.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Refund

Customers consistently note positive experiences with refund. Many reviewers appreciate receiving cash back... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and navigation. Many... See more

Value for money

Clients share positive opinions on value for money, frequently highlighting the ease of saving money and... See more

Discount

People report positive experiences with discount. Customers appreciate the ease of use and the many good... See more

Based on these reviews

Rated 5 out of 5 stars

I'm fairly new at using Rakuten but really like the idea of cash back on purchases from so many stores. I'm so used to just going online & buying what I need, I forget to check their huge list of... See more

Rated 5 out of 5 stars

Always a great experience using Rakuten. Very simple and easy process.I have been a member for over 5 years. Can’t beat getting paid to spend your money. Nice payoff for recommending others .

Rated 5 out of 5 stars

When I shop thru Rakuten, I can purchase with vendors receiving rebates. Also receive coupons/discounts upon my purchases. Shopping with Rakuten is a triple win!

Rated 5 out of 5 stars

Rakuten works the way it was intended. It automatically credits my account when I make purchases through its website on most of the shopping portals I use. So easy! Great return!


Company details

  1. #3 of 18 best companies in Cashback Provider
  2. #1 of 4 best companies in Coupon Service

About Rakuten (USA)

Written by the company

What is Rakuten Rewards?

Rakuten Rewards is a Cash Back website that pays users for shopping at select stores. We are one of the biggest Cash Back companies in the world, and we have been making the e-shopping experience more enjoyable since 1997. We have over 10,000 employees, over 17 million U.S. members, and over $3.7 billion distributed in Cash Back, making us an established, trusted program on the e-commerce scene. Rakuten headquarters is located in Tokyo.

How does Rakuten work?

Getting Cash Back rewards from Rakuten is easy. Simply sign up for a free account, and then start shopping on the Rakuten website, through the Rakuten app, or by downloading the Rakuten browser extension. Money gets added to your Cash Back balance when you shop at an affiliate store. You can then get paid via PayPal or check. If it seems too good to be true, here’s how it works: Companies in Rakuten’s affiliate network pay us commissions whenever one of our members shops with them, and we share those commissions with you as Cash Back.

How is Rakuten different?

The word “rakuten” means “optimism” in Japanese. It's a word that defines the way Rakuten operates, from the opportunities we provide our members to the brands we affiliate with. We are different because we want to make spending money a more rewarding experience for all our members. Membership is completely free and there’s no limit to how much money you can earn in Cash Back. There are also no rebate forms you need to mail in and there’s no complicated points system that hides how much money you’ve actually earned. We do as we promise and pay you in cash, which is why Rakuten is a global leader on the e-commerce scene.

What stores can you shop at?

Many stores and companies are part of the Rakuten affiliate network, from big-box stores such as Target and Walmart to websites such as Hotels.com and Upwork.com. Rakuten is expanding to all sorts of businesses so you can make money while eating at restaurants, planning trips, and fixing your car. Download the browser extension, Rakuten Cash Back Button, if you want to stay up to date on all the stores you can earn Cash Back with. It will highlight available offers in search results and alert you to store sites that are part of the affiliate network.

When will I get Cash Back?

Rakuten members get their earned Cash Back every three months. Stores will verify with us that the order was complete when you purchase with them, which can take a few hours to a few days, depending on the store. Once the purchase is verified, we’ll let you know Cash Back has been added to your account. Any order that’s still pending on payday will be added to the next payment cycle.



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Contact info

Rakuten

Join for free. Shop & earn cash back. Get paid! Click for $10 Bonus!

4.6

Excellent

TrustScore 4.5 out of 5

37K reviews

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Rated 5 out of 5 stars

Love Rakuten

Love Rakuten, have been a member for a few years now, and have enjoyed making extra money while shopping, it’s a win win for me 😊

February 1, 2026
Rated 5 out of 5 stars

cash back...loving it

I have been able to get a bunch of money back. My only complaint would be the HOKA link....it doesn't work and I have missed out on a bunch of money there.

December 29, 2025
Rated 1 out of 5 stars

Horrible

Horrible . Apparently, out there f my 5 credit cards only one that I used to make a purchase at Raymor and Flanagan was not verified . ConTacted their supervisor and he reiterated the same script not eligible . So , you are taking a chance they will find a loophole not to give you cash back like they did with

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Rakuten Is a Good App

Rakuten is a very good app to help customers get some cash back for their purchases. I always use Rakuten every chance I get, especially if some merchants and stores excepts Rakuten for cash backs. I have been using Rakuten for a few years now. I will continue to use Rakuten as long as they are still in business.

January 28, 2026
Rated 1 out of 5 stars

Fraud resolution

The resolution to the charges that I did not make are still being investigated. I do not intend to use the card until I am refunded for purchases, including a meal share charge, that I never made.

December 17, 2025
Rated 4 out of 5 stars

I love getting cash back

I love getting cash back for buying items that I would purchase anyway. The only thing that I find annoying is that I can't use Racuten if I go to through the store website's app, and therefore miss out on special offers and your cashback.
2.

January 23, 2026
Rated 5 out of 5 stars

LOVE the BOOKS!

Great books at GREAT prices! The condition of the books are what I expected from what I ordered.

January 21, 2026
Rated 5 out of 5 stars

Satisfied Customer

I love the thought behind getting money back for what you've spent. I got my first check for over $200. I'll definitely keep using the service.

Satisfied

October 23, 2025

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