Ralph Lauren Reviews 

Don’t buy from online I swear someone at Ralph Lauren warehouse or something is stealing items from the order. 2nd order where items are missing from the package online customer services is saying it was in the package.

It wasn’t…actual waste of time

Avoid. Absolutely disgraceful service.
My order was falsely marked as delivered to a UPS collection shop. The shop owner checked their system and physically searched all parcels — nothing.
UPS provides zero proof of delivery: no signature, no recipient name, no photo. Despite this, Ralph Lauren refuses a refund or replacement and hides behind a so-called UPS “investigation,” telling me to wait ten working days while they keep my money.
Item not delivered. Money taken. No accountability from either UPS or Ralph Lauren. This is unacceptable and I will never order from them again.

Appalling customer service. I used the chat to discuss an order but I had to wait for over 10mins in between replies or no representative log in. I’ve tried on 3 separate occasions to discuss an order and it’s so frustrating. Don’t buy Ralph Lauren because if something goes wrong there’s no support

Purchased a shirt which was delivered quickly and is very high quality.

Exceptional customer service via phone and email to resolve an issue with collecting the item.

I would definitely recommend.

I recently bought The Big Shirt in light blue which has no physical labelling on the inside. There is only a QR code which leads to a visual page showing the shirt but says nothing about what the item is made of or how am I supposed to wash it.

Last summer I bought a linen shirt from RL which has the same issue. An appalling drop in standards from a seemingly premium brand.

Very disappointed with order #7009853332. Parcel lost and you guys just refunded without any alternative. Ruined my holiday plans. Is this how you treat loyal customers?

A disaster or a customer service.

For a premium brand the experience is dreadful. They changed the price of a sales item I ordered back to normal price and then told me the other two items were not in stock and they were seeing if stores had any left. They didn’t hesitate to take my £340 payment.
I’ve got no idea if I’m getting my order or not. They sent me the full price items by itself despite saying they had cancelled it. Customer service is just appalling.

Bought some shoes and an outfit for birthday just to find very long wait for delivery Impossible returns system and even worse customer service added to the disappointment (now on 9 th email since 30/12)

Low quality made in China goods
Sizing is hopelessly out
Avoid

Always had a great experience with Ralph Lauren. Excellent quality . Sales are frequent and shipment is always free if you order through the app

Order to woollen cardigans and paid express delivery charges as they were Christmas presents. My box arrived with just one item. They came back with an explanation that the second item was not in their warehouse yet it was advertised on their website. Their second response explained that they would secure it from one of their shop outlets. The third email explained that they found it in Brompton the fourth email explained that they were looking for again the fifth email explained that once they found it because I’ve paid express delivery it would arrive in two days. The sixth email explained they were looking for it. The seventh email cancelled the order and so it went on absolutely appalling for this high-end company. The left hand doesn’t seem to know what the right hand doing my advice is stay away.

This is not an official Ralph Lauren website. The owners are offering copied photos of Ralph Lauren (?) clothing and posting them on multiple websites. I ordered a beautiful blue wool/cashmere jacket. After a month I rec'd a gaudy cheap blue cotton jacket with the white stitching not even hidden. I reverse searched it to find it as a likely previous item of Ralph Lauren or some other designer. Even their store photos look like R L storefronts. I am still trying to get back my $90 (a "sale" price). After multiple emails that are identical to other fake seller emails (offered me 15% ref + store credit; wouldn't give me a return address until 20+ emails, etc). Finally, got a return address and then they lied that they hadn’t rec’d it but the tracking # identified the person who rec'd it. Still no refund! The website is MeganandLauren. Don't go there. I'm calling my bank next.

My Ralph Lauren parcel is now 10 days late and still missing. Customer service has been completely useless throughout. Rather than investigating or taking responsibility, I was repeatedly told to “keep an eye on it myself”, as if a missing delivery is the customer’s job to resolve.

Even more worrying, every time I contacted them for help, I was asked to provide card details, despite their own automated messages explicitly stating not to share sensitive information. This felt unsafe and totally inappropriate. I am still without my parcel and will be claiming via my bank.

I was insulted and humiliated.
Most definitely an upsetting experience dealing with the customer service representative upon trying to place an order online, and it wasn't going through.

The first and the last time that I will ever go on their site to order any item.

If there is an option of "No Star". That's what I would have given.

I had the worst experience at Ralph Lauren Sloane Square. I can tell that it is a toxic place to work by the way store manager left a staff member in tears. This has affected my mood since this morning.

I live in Miami, work from home. My daily outfit includes, RL Polos "medium custom slim".
I just had 2 new ones delivered that were so small they felt like someone had shrunk them.
The inconsistency in size precludes me from buying online. Everything needs to be purchased in a store where I can try them on.
What a disaster this company has become.

Very disappointing experience with Ralph Lauren customer service.

I received an item in the wrong size, which was clearly the company’s mistake. I contacted customer support and was explicitly promised delivery on December 23 for the replacement so it could be used as a Christmas gift.

Later, I was informed the replacement would arrive on December 26, making it completely useless. When I requested to cancel the replacement and receive a refund immediately, Ralph Lauren refused.

I was transferred to a supervisor named Christopher, who acknowledged the issue but could not resolve it. Despite the mistake being on Ralph Lauren’s side and despite a broken delivery promise, he insisted that no refund could be issued until the item is returned and processed.

Further to my other reviews Ralph Lauren are still refusing to return my money for a return item that was too small they replaced it with a larger item and too a further £155 from my account, it's pointless trying to contact them by phone they use call centre in South Africa pleasant enough call handlers but no use whatsoever, exchanged many emails with bank statments to prove they have taken my money still no resolution, STAY AWAY FROM THIS COMPANY THEY ARE CHARLATANS, they will steal your money, and try and return an item it took several attempts and time to arrange returns which they did acknowledge the return which should have been enough to refund but no, the worse company ever to deal with!

I expected exceptional quality and customer service from this company. Instead, I paid for a very expensive jacket, only to receive something that looks and feels like it cost about five bucks to make. I also paid for a gift box, which never arrived. I called to request that one be sent out, as this was to be a Christmas gift. After being told that one would be shipped out immediately, I get an email, almost a week later, saying that my gift box has been shipped and will arrive December 30th. This kind of service is unacceptable when they charge as much as they do for their products. I won't be ordering from them again.

TERRIBLE! I was sent the incorrect item. When I contacted the custom services team via Whats App, to try to resolve it, they kept shutting down the chat if I didn't respond straight away. After finally managing to catch them before they shut the chat down, the issue was discussed. They offered a full refund and told me to reorder the item. The item was out of stock online at this point. I suggested an alternative that met my criteria (red, cashmere jumper/cardigan, small size). The main issue was that the alternative was 130pounds more expensive than the original. I asked if they could offer some sort of discount code to try to mitigate the cost increase to me. They offered me 15pounds. Yes, you read that right, 15pounds to offset against a 130pound increase. I managed to push them up to 20 (which they told me was the max), then 25 (so apparently 20 is not the max). Either way, they have done very little to make things right after their mistake. I will take the full refund. I doubt I will take them up on their offer of a discount off of my next purchase. Alas, this is probably a win for them. My "oooo - this is perfect" Christmas gift for my wife ruined.