Ralph Lauren Reviews 

Do not purchase online - when I tried to place orders online, an error message appears to say details were missing and to resubmit. I did this a few times and then subsequently realised that the orders were going through and duplicate payments have been taken out multiple times. Avoid!

Edit: it’s not even possible to contact Ralph Lauren about this because any complaint triggers an offensive language message which means the message can’t be sent.

terrible service.. ordered size 7… they sent size 6 and tried to justify the EU sizing is different but their justification doesn’t work because it had the size on it in EU size too and it was not the size i ordered.. raised a complain.. they suggested i try on the shoes and now they are ignoring me..never buying from them again.. do not buy from them.. worst service

Bought a ralph lauren bag from
A third party company . The strap has broken . Contacted ralph lauren they told me have to contact third party
We do not have receipt now as over one year ago. Disgusting service from ralph lauren wouldnt help.
Bag 300 pounds i thought an investment but clearly not

Bought a buckel on.line 3.99. Strong cotton 3.pounds. Can fix myself!!

So I have not received my item, Ralph Lauren are saying that UPS delivered my parcel, which they did not, as it was someone else's parcel that was handed to me and I gave back to the UPS van driver. They will not offer a refund as UPS say that the investigation is closed and it was delivered. I am £169 out of pocket and have wasted hours trying to sort this out with RL and UPS. I will never buy anything from RL again

I would give 0 but I cannot. They sent the wrong size and then lied to me about the sizing. Express delivery was delayed. We reordered and they failed with delivery again. We have no idea if the product is any good.

I bought a Lauren by Ralph Lauren belt and after 1 day of wearing it, it was completely scratched and the color of the metallic details started to fade. This not what we expect when we buy an 100€ belt for sure. The quality of the brand is decreasing.

I was given a $600 handbag from my mum for Christmas. After a short period - 2 months - of use the leather started to crack and peel from the stitching. No exchange will be provided. Very poor quality, see photo. I am a regular shopper at the store and have a lot of bags and clothes from the brand. I'm switching my preferred brand!

I was ordering online at Ralph Lauren for Years. Now since April 2025 to be exact all online orders are not going thru.Customer service robotic answer: payment processing issues.well that's taking months to fix it???Then they tell you to go to the store. Hugh? Ralph Lauren are you trying to increase store traffic away from online so that the high rent boutiques are getting more visitors? I dont get it..its just terrible...and damages the Brand beyond repair ,.

Spent hours to figure out to see why my payment was not processing. Call customer service for them to tell me that they made a decision to not give me the opportunity to continue purchasing on their website. WTF IS THIS FOR REAL… What did I do…and they couldn’t answer me…so stupid…please stop support this company…never again

Not doing what the commit and then hanging up if you try to explain

Purchase address for $320 and received a completely different item when I asked to have my original dress expedited company declined. I’m still waiting for a refund.

I bought a cardigan for over £150 the neck has come away from the body of the cardigan after wearing 6 times and hand washing once. Their offer to me was a 30% discount off a new one but since they are now over £200 no offer at all. Don’t expect good quality from them nor any form of caring Customer Service. They are absolutely rubbish.

What an utter farce of a company, steer clear, you may as well throw your money down a drain, I wish I had read the reviews first.
I ordered a £219 lightweight jacket as a gift, made sure there was someone home all day for receipt of said item.
Alas, no delivery on this date , stated it had been delivered......it had not, upon contacting customer service they said the driver had left in a secure location.
It was not, the picture showed a box thrown on the floor outside the building, on a busy main road I might add, at a minimum I would of thought the driver could of left with either of my neighbours less than 4 meters away either side, utter joke and sheer laziness.
No item,not even an offer to attemp a re delivery and actually deliver, no refund, I may as well of used that money to wipe my arse.
Utter scam merchants reading through all of the other reviews now. Stay clear

Though I’d never wish my bad experience on other customers, it feels validating to read that others have experienced the same as me.

I ordered two products (€217 together) and the parcel was delivered to the wrong address. They then emailed me to inform me the parcel had been shipped back to them (?) and they asked if I wanted a refund or for them to ship the parcel again. I responded that I wanted a refund. Ralph Lauren replied that they had shipped the parcel to me but that I’d also be receiving a refund. I have it in WRITING that I’d be receiving a refund.

Skip to two weeks later and my refund still hasn’t been processed. I reach out to them and Ralph Lauren reply that the refund has been processed and told me to contact Klarna. Klarna told me they were unaware of any kind of refund. I went back to Ralph Lauren and… nothing. Silence. Literally nothing. Zero. I contacted / emailed Klarna and Ralph Lauren well over a dozen times, and was ignored. Emails? Ignored. Live chats? “Can’t help.” Phone calls? No answer. Messages on Instagram? Ignored.

Both Klarna and Ralph Lauren have ignored any and all attempts to resolve this. Being ghosted by a multi-billion $ company is crazy… they are ghosting an innocent customer over €217. Not only is that pathetic, I’m also pretty sure it’s illegal. Imagine calling yourself high-end and luxury and then acting this tacky… Judging by the amount of people this has happened to, it’s clear that one of these days Ralph Lauren is going to get sued like crazy, and I’ll be rejoicing that day.

It likely won’t harm their enormous revenue, but nonetheless: I will NEVER again spend even a single cent on Ralph Lauren. EVER again.

Just off the phone with local Ralph Lauren Factory Store with Rosemary Cruz. The customer service experience was trying to say the least. I used to work at the polo factory store at Fox River Mall years ago, we never told customers to call another store for assistance in ordering. That seems to be the norm now. I thought the Oshkosh WI store could look up the pant I ordered that came in from Hagshead, NC, all that would have been necessary is relaying the skew number to see if they had any others in sz 14 or 16, & had to explain she could look up the availability of this pant style that way. The issue for the customer doing it Rosemary's preferred way is "where is the customer service level in that"? & "Hagshead may tell me they don't have another clearance item in my size anyway so I'd either have them lookin elsewhere or I'd be calling back to the Oshkosh store. Turned out the Hagshead store DID have another in my size, & Rosemary felt it necessary to say to me, This was why I told you to call them. She also did not know the label (plus, woman, etc) of sz larger than 14 in regular sizes although she said it matters what style is in mind. Overall, by the time I was off the phone with her, it was just feeling very unprofessional in her manner of speech and basically admonishing the customer for asking her to do the customer service for me. I cannot imagine any manager talking to a customer like that when I worked there! She also interrupted & spoke over my voice several times. Could someone please send me a list of phone numbers for factory locations in the US so I don't have to deal with her in the future? Someone should secretly visit & evaluate your customer service at locations because it's nothing like it used to be & I don't like to make complaints.

Very disappointed in the poor quality of Polo Ralph Lauren clothing. I was a loyal customer for over ten years but no more. I've heard their warranties range from 2 years to 3 months. Wtf!

No refund after 3 months. Many emails written and no replies received. I suggest this is illegal and bordering on criminal activity - at least fraud. Please note how many customers on this site have not received refunds from Ralph Lauren. The company must be defrauding thousands of pounds by ignoring and refusing to process returns. I will now proceed to legal action.

Spoke with Tanicha (Tonicha), she was extremely condescending. She took a long time to process my question-Two Oxford shirts were ordered in the same size one in knit the other as cotton.
The cotton shirt was not true to size and it fit my husband who is 6’3 and weighs 80kg.
The knit fit perfectly but I didn’t like the material.

For a shirt that is over £100 this poor fit and poor service isn’t good enough.

A+ at being USELESS
Delivered my parcel to a wrong address. I have POD and photo it is not my house and yet a week and a half later they won’t replace the product or give me my money back.
Thieves is an understatement and if you can string “we have escalated your concern” and “thanks for your understanding “ then you have a job at their customer call centre. They take your call…they just don’t do anything with it.

An ok brand, but for refunds quite simply the worst company on the planet, take my advice and shop anywhere but RALPH LAUREN.