First time we've dealt with this company and our experience was exactly as you hope it will be when dealing with someone new. Any queries we had were dealt with and the relevant information was sent t... See more
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Only fault have with my cooker is lighing of any of it you have to hold down ignition for least 30 seconds had engineer out to it from range master for him yo tell.me dont no how light oven 18month... See more
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Delivery drivers was 2 hours late an I wasn’t informed when cooker was unwrapped their was 2 major parts missing from top of cooker had to wait for delivery of them few days later
Company replied
Great company. Found the range cheaper here than anywhere else. Ordering was simple and item came quickly. Great communication and they don't send too many emails like pretty much every other company... See more
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Company details
Written by the company
Rangecookers.co.uk - great prices, expert advice and FREE delivery on range cookers from manufacturers such as Rangemaster, Bertazzoni, Ilve, Lacanche and Falcon among other. Online since 1999, our team offer the expert and impartial advice to help you get the range cooker that is right for your kitchen.
Contact info
1 Colchester House, CH1 3AP, Chester, United Kingdom
- 01244 402 975
- enquiries@rangecookers.co.uk
- www.rangecookers.co.uk
3.9
Great
974 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Wonderful experience with this company
Wonderful experience with this company. Ordered a falcon cooker online and the delivery process was seamless. The cooker looks great and, whilst we’ve just received it, it works superbly so far.
On delivery day Mark and Lak were punctual, careful, thorough, accommodating and professional. Actually they were more than that, they were extraordinary- there was an issue after they’d left with the ignition clicking and when I called their mobile, they helpfully explained how to sort it out. A few hours later they actually phoned me to double check that all was working as it should with the cooker and reiterated that they were only a call away if there was anything else. It was truly an outstanding service and I couldn’t recommend them more highly! Thank you Lak and Marc (and falcon/rangemaster) for being so great. I wish every company I deal with were such a joy to deal with!
October 20, 2023
Reply from Rangecookers.co.uk
Thank you very much for your glowing review, we're extremely pleased you have been so happy with the process.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
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Great Customer Service
Most of my dealings were over live chat as the store isn’t open over weekends. I had to go elsewhere to physically look at the cooker I was interested but service and price from Rangecookers was great.
October 17, 2023
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for your review & feedback.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Very polite and helpful
October 30, 2023
Reply from Rangecookers.co.uk
Thank you very much for your review, we’re glad you have been so happy with our services.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Good service good comms
October 11, 2023
Reply from Rangecookers.co.uk
Thank you very much for your 5 star review, we really appreciate it.
Best regards,
Anna
Felt conned.
Felt conned. I am left with a £4.5k cooker which doesn't do as the description suggests and the returns policy is so expensive it doesn't make fiscal sense to return.
More honest detail is needed on this website and a more helpful support system that doesn't leave you feeling trapped.
October 27, 2023
Unprompted review
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for making us aware of this, I’m very sorry to hear of the issues you have been having.
We certainly would never want our customers to feel this way & would always want them to have the right cooker for their needs.
I understand you have been speaking at length with one of my colleagues & have been visited by one of Bertazzoni’s engineers (from Midland Range Cooker Repair). They have found that your range cooker is indeed working as it should.
Should you need our help with anything further, please feel free to contact us at any time - we will gladly try to work towards a resolution for you.
Best regards,
Anna
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Super service
Really good price on the particular model and colour I wanted, in comparison to the other big electrical goods suppliers (who advertise being the best etc)
Brilliant delivery on time on the day and and with pre delivery notifications.
Customer service ladies really friendly and helpful when changing the delivery date.
Thank you for a brilliant all round service
October 24, 2023
Reply from Rangecookers.co.uk
Thank you very much for your 5 star review, we really appreciate it.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Easy to place an order
Easy to place an order, but since then no contact regarding delivery.
October 17, 2023
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for your review, we really appreciate your feedback.
I'm sorry you didn't receive any contact regarding delivery - the team will normally email you with details of how to book a date in.
I will chase them up now & ask them to resend these details to you.
If there is anything further we can do for you at all, please don't hesitate to contact us on enquiries@rangecookers.co.uk
Best regards,
Anna
5 stars to Mike!
The guy (Mike) I spoke to was so helpful. I knew exactly what I wanted but was struggling to find availability in my area. Telephoned Rangecookers & within minutes he’d checked stock & ordered one for me! Happily gave me his name without me even asking in case of any issues & I needed to get in touch. Would 100% recommend 😊
September 22, 2023
Reply from Rangecookers.co.uk
Thank you very much for your 5 star review, that's all really great to hear!
If you ever need our help in the future, feel free to reach out to us at enquiries@rangecookers.co.uk
Best regards,
Anna
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for your 5 star review, we really appreciate it.
Best regards,
Anna
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Product was easy to order and ideally…
Product was easy to order and ideally suited for its purpose.
September 20, 2023
Reply from Rangecookers.co.uk
Thank you very much for your five star review! We're really pleased you have been so happy with our services.
Should you ever need us for anything further, please don't hesitate to contact us directly on enquiries@rangecookers.co.uk
Best regards,
Anna
Reply from Rangecookers.co.uk
Good morning,
Thank you very much for taking the time to leave us a 5 star review, we’re really glad you have been so happy with our services.
Best regards,
Anna
Lovely Company
Really helpful company. The service was excellent, kind, helpful and polite
September 4, 2023
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for taking the time to leave us such a positive review, we’re pleased you have been so happy with our services.
Best regards,
Anna
Great company and great warranty service
We purchased a cooker online a couple of years ago and was really happy with it until the timer and the oven broke suddenly. We were still just within warranty (didn’t register but they still honoured it) and the company sent two engineers to fix the oven promptly. It was great to see that Anna who dealt with our purchase was still around and she helped us out in arranging the repairs. Would definitely recommend - piece of mind
September 14, 2023
Unprompted review
Reply from Rangecookers.co.uk
Good morning,
Thank you very much for your 5 star review, it's great to hear you would recommend us & you have been so happy with our service.
As always, if you need our help with anything further, please do let me know.
Best regards,
Anna
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Straight forward ordering service and…
Straight forward ordering service and best price for my new Rangemaster range. Communication so far has been good. We’ll see if the range is delivered as expected the week of 25/9.
August 21, 2023
Reply from Rangecookers.co.uk
Good morning,
Thank you very much for your 5 star review, that's all really great to hear.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Reply from Rangecookers.co.uk
Good morning,
Thank you very much for your 5 star review, we really appreciate it.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Excellent delivery from the lads
Excellent delivery from the lads .
So easy no messing about
August 11, 2023
Reply from Rangecookers.co.uk
Good morning,
Thank you very much for your 5 star review, we really appreciate it. We will be sure to pass on your praise of the delivery team, too.
If you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Ordered online took about 2 mins
Ordered online took about 2 mins. Got a call about 1 hr later to arrange delivery. No fuss ordering.
August 21, 2023
Reply from Rangecookers.co.uk
Good morning,
Thank you very much for your 5 star review, we really appreciate it.
Please do let us know if there is ever anything you need our help with in the future. We can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
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Kept well informed time,delivery
Kept well informed time,delivery, very quick no problems thank you.
July 27, 2023
Reply from Rangecookers.co.uk
Good morning,
Thank you very much for your 5 star review, we're really pleased you have been so happy with everything.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
A genuine pleasure to deal with
We purchased our Nexus SE 110 induction in spring 2021. Our unit developed an electrical fault just over 2 years later (inevitably outside of warranty) and the support and attention we received from the supplier was outstanding (we could not say the same about the manufacturer!) Highly recommended as a supplier and a genuine pleasure to deal with.
August 10, 2023
Unprompted review
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for your wonderful review, we’re glad you have been so happy with our services.
Should you ever need us for anything in the future, we would be glad to help in any way we can.
Best regards,
Anna
Very impressed with the customer…
Very impressed with the customer service. Sam and other Sales person I have spoken to have been very knowledgeable about the product. Sam was so reassuring regarding delivery and installation query I had. Looking forward to the delivery due in a couple of days Thank you.
July 29, 2023
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for your 5 star review & for your kind words about our colleague, Sam. We are extremely pleased you have been so impressed by her service.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk or on 01244 402 975.
Best regards,
Anna
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