Rangeroverworld Reviews 13

I had an oil cooler that was leaking coolant and had RRW repair this, there was still a coolant leak afterwards. Booked in again to investigate and was then told after booking my L405 in that they were on 'Shut Down' for five weeks for the childrens holidays.

Eventualy got booked in again and after three days I was informed that it was a leaking head gasket and they would not do that repair.
So after spending well in excess of £800 in total I still had a leak.

Took my L405 to a different specialist who could repair a faulty head gasket and was inormed that the repaired oil cooler was still leaking coolant. This has now been repaired by this different specialist.

This company these guys go above and beyond the call of duty, absolutely amazing service with outstanding quality can’t thank them enough, also their after-care service is brilliant. The quality and personal service is off the scale, made me feel so comfortable completely relaxed no pressure answered every question and are extremely knowledgeable in what they do big thank you to Dave Paul and the whole team.

To cut a very very long story short, don't bother with messing about with your entertainment system, it's not worth it, especially with untested and beta units.
I had 18 months of an intermittent fault with a Pivvy Pro unit that they couldn't diagnose.
They eventually put it down to my amplifier which cost me well over £2000 from main dealer but that didn't cure the problem. Had to sell it at an £800 loss
Put original unit back in and everything is perfect.
There not as smart as they make out!!

Ordered some parts from RRW, arrived very fast, had everything I ordered in one box, RRW did everything they said they would, were very helpful with advice on what would suit my issue, I did the job with the parts supplied, and hay presto 5star review, thanks guys

Took my service booking over the phone, i took the day off work, went to drop the car off and was told the booking wasn't confirmed.

Wish i had read the other reviews first.

What a waste of time.

Hi there to all you serious review readers.

I don't usually go to this extent to review a product but in this case I'm compelled to tell all.

This experience spanned 3-4 months of horror.

Firstly, Charles at RRW comes across very helpful once you can get some of his time. Unfortunately however, no matter how helpful someone tries to be if the product is defective then no amount of well intentioned support will help.

I'm based in Adelaide, so I'm sure if I was down the road in Grantham UK things may have turned out better.

1. The 10.25 IS on A13 is new to RRW. They don't tell you that to start, but I managed to have Charles open up and tell me that there are only 5 units in the field and they are all exhibiting problems. Last I heard they were stopping any further sales. So buyer beware.

2. RRW do not have any installation instructions or any videos one can watch and complete the installation. I found another companies install video that was very similar to the RRW 10.25" IS unit and followed those instructions. By and large I got through it, despite having to repeat the process over 4 or 5 times to correct various aspects of the installation. So on installation instructions one can only give RRW a zero.

3. Once you think great I'm done. Then you start to realise the impact it has on the original parking sensors and cameras. In the beginning RRW told me that my issue is with the reversing sensors and that it had nothing to do with their unit. So I took the car to LRJ and had them test all the sensors both in forward and reverse. Result. Nothing could be found that was faulty. The actual impact was three fold, first the reversing camera was no longer clear and had a permanent flicker, then the proximity sensors stopped working completely. You know the ones that beep when you are reversing. Finally the forward and side sensors failed and all proximity sensors were inoperable.
When I reported this to RRW they continued to blame the actual sensors and refused to accept any fault until I uninstalled their unit and refitted the original unit to prove that the sensors were fine and the issue was with the unit provided by RRW.

4. The Android 13 unit provided with this unit has a SIM card slot that you can insert a data only SIM. It doesn't work. When reported to RRW they instructed me to restart/reboot the unit and that would recognise the SIM. Fair enough! After multiple reboots one gets tired of thinking doing the same thing over and over is going to present a different result. So be prepared to tether your phone to the unit by going through the Android Network settings to pair your phone. Be warned, this pairing is not detected automatically each time you hop in the car. Nope, you need to go into the Android network settings and select your personal hotspot before you can get maps or anything else needing the internet to work.

BTW, if they tell you you need to go into the APN settings on the unit and set it up correctly. Be warned it doesn't exist, and neither did repeated attempts at asking RRW to provide instructions.

By this time my wife just wanted her old original Range Rover Infotainment System reinstalled because for her reversing and proximity sensors meant a lot. A lot more than having Google or Apple Maps.

The worst part of the experience was when RRW put me on to their suppliers support. They were Chinese and communication was impossible. So, yes the unit is a cheap Chinese unit and in my experience had no or very little UK expert involvement.

I guess come a point in time when their just isn't anything RRW could do but admit to me that they unit is faulty and that they have 4-5 others in the field that also have problems and they are withdrawing it from sale.

RRW then offered me a replacement unit upgrading to the Pro-Privi version. However that was never going to fly with the wife given our 10.25 IS A13 experience.

I opted for a refund which RRW agreed they would honour. I packaged the unit up, placed it in a thick cardboard box used to ship wine bottles. Used the original plastic bubble plastic pack the unit came in and sent it back to the RRW in the UK.

I fortunately had the foresight to have it sent to be signed for and took out insurance as it owed me 2.5kAUD.

When it arrived in the UK, RRW reported the unit was damaged in the transport and the reason was it wasn't packed properly. So no refund was possible and no Privi Pro replacement would be offered.

What a disappointment.

I'm now going through my AusPost Insurance to see if I can claim on my insurance.

BTW, if you want actual video recording of all the issues I have them on video.

All the best dealing with RRW.

Range Rover World fitted a pivi-pro to my Range Rover and did a fantastic job also did a read map Feed rear lights
Couldn’t recommend them enough very knowledgeable and great guys to work with ⭐️⭐️⭐️⭐️⭐️

SCAM!!! BE CAREFUL DEALING WITH RANGE ROVER WORLD UK.

I went in to have a full comprehensive service and an OEM Land Rover tow bar fitted. The team are friendly and extremely knowledgable. They updated my online service history with Land Rover. Quick and efficient.

Fitting upgraded window switchgear to my L405 LWB was slick.
Quality work; friendly knowledgeable team; comfortable waiting area.
Only trouble…..really difficult to locate with no signage at the premises.
Definitely hooked for more upgrades though.

There is not one single negative about this company. If they dont know the answer about a Range Rover, it isn't worth knowing. The professionalism, knowledge, friendliness and everything about this company is phenomenal. A company ran by a true enthusiast who will work on your car as if it is his own and the support and advice is second to none. If/When I need more doing to my car, I will do the 3 hour each way commute to come to you without a shaddow of doubt. Thanks!