Rank Interactive - Mecca Bingo Reviews 

So that is the last time I will be playing on Mecca Bingo online.
I have been a member of Mecca Bingo for around 20 years. Attend both in clubs and play on line.
On Saturday 7th February 2026 I was award 50p bonus which I used on the Fruit Shop game. I managed to get a free spin feature and accumulated approx. £9 something.
Then the screen basically said i had no balance and the winnings were not showing.
I contacted support. And was told that a query had been raised with the tech team.

I have no heard any for a few day to contact again today Tuesday 10th Feb, to be told that the technical team need 10 to 15 working days to resolve it.

Now why??? Does it take that long. Apparently they may need to contact the game provider.
However, really deposits and spins are all instant. As soon a you want something from them its long delays.

I the been disappointed in Mecca for a while now. Even more so now.
And my play will be stopping.

No reward for my 20 years of loyalty. On other site they treat you better.
No reward for nothing!

If zero stars were an option they'd get it. Deposited money to spend in games only to have account suspended before I spent any. Refusing to refund my deposit money unless I provide 4 pieces of verification 2 of which I can't provide and don't see why it makes a difference. Essentially have stolen my money. Refusing to refund and disabling my ability to use it. Disgusting was to run a site.

Only just opened account a few days ago, set contact to email only but got phone call this morning from them so hung up as soon as they said they were from Mecca.

I’ve not played anything here nor deposited money so cannot comment there but I will not deal with a company that ignores permissions I give to contact and do as they please just because they hold that information.

I travelled in to mecca bingo exeter on Thursday evening,2nd november arriving at 6.30p.for the 7pm early game only to find them locking the doors and people coming out saying they have to close due to a flood inside,ok weather was bad they couldn't help that,the problem is they didn't send any text message or post anything on the app or even on the Web site to say they were closing because of the problem I catch a train regularly to mecca exeter and pay a return fare each time,the annoying thing is I was told by a couple that I am friendly with there that they knew about the flooding at 4pm that afternoon why on earth were they not communicating with their customers about this I'm pretty sure we would have never started travelling if we were told they were closed that evening,I feel I would like to have acknowledgement,or something to replace the travel cost of getting there that night.

Fantastic chat hosts with lots of chat games , very fair with winners, free bingo all day, easy to withdraw best site out there !

Absolute joke. Constant server issues. No matter what the issue is it is always the customers fault. Instead of passing blame maybe try fixing your site's.
Bingo, purchasing tickets failed, slots- internal server issue.
This is constant.
When trying to contact you have to wait over an hour on live chat, tried emailing to receive an automated response saying emails will no longer be replied to and to contact live chat. This is because they want to improve customer service and make it faster. Yep faster.
When you do finally get through it is always the same response. Reset internet, clear cache, try a different browser.
Had nothing to say when told I'd tried 3 internet connections, 4 browser's and tried on computer and phone. Same outcome every time.
It happens consistently on Mecca and Grosvenor, both Rank sites. There is no way they don't know if is on their end.

Think it's about time rank looked into there chat manager Bea & how she thinks she owns mecca bingo 1 rule for some & other rules for others . ban people for sticking up for others but yet even when you contact rank group you get no reply . shocking
customer service i even have a video of chat manager NO BACKBONE BEA swearing & screenshots of her asking it to be posted on public platforms is this acceptable by rank group when NO BACKBONE BEA does it herself i look forward in a reply from rank group seen as mecca aint got a backbone.

I would give minus 5* if I could
I would give minus 5* if I could.
Mecca online is the most appalling site I've ever used. For over 6 months now the site is constantly down due to technical issues. Then when it is actually up and running it is full of glitch after glitch. The only time the site works exceptionally is when you deposit money on it... there is never a problem, glitch, error..etc whilst depositing, your money is taken within 5 secs and completely problem free.
I WOULD ADVISE ANYONE TO AVOID THIS SITE COMPLETELY

I had a call from the safer gambling team his name was paul, had a nice chat thought there was no problem he said i will put a note on your account saying all's ok, i went on mecca yesterday and it said i had reached my deposit limit, i have no deposit limits. I called rewards mike said paul had put them on because i said if i lost 200 pounds it would put me into hardship, absolute LIES and i said to mike there would be a recording of the conversation too to prove this, mike wasn't interested, i said well i withdrew 110 pounds yesterday so that doesnt make sense ? mike didnt reply. I was told by paul i was also up by 2k so we get the truth mecca DONT like winners, beware if you are smart and withdraw your winnings and dont give it back mecca will target you and force you to close your account. I have closed my account mecca disgraceful behaviour !!!!!!

What!! How dare you block me I do not spam I tell the truth nothing but the truth

My friend been playing on here a few years but for last two years bern playing burst and emoji and won once in 2 years not very good and all they say is it’s random lol but it must randomly not have my numbers or emoji in same in main and gold always a couple numbers missing strange . He says if he wins he will come back and let u no . Same with jp aswell some win 2

Be aware. I emailed and complained about issues countless times on behalf of myself and other players. Because of that they have banned me from site saying I was unhappy. I spent enough money so could not have been that unhappy. My overall net deposit was in credit though. I wonder if it had been a minus would they have banned me. They can’t deal with criticism. They are creating a fear culture in chat rooms where players are scared to speak for fear of being banned. I have informed them I am taking this much further. I will be sending all evidence I have collected over the last few weeks to the gambling commission. I emailed rank as Mecca do not respond. Many players are unhappy. Look at the comments players make on their Facebook page. Especially the last one about site being closed again. My comments have been removed yet they did not say anything more than what others are saying. They have blocked me from commenting but other unhappy players can comment about the same issues I commented about. They have sent appalling emails to myself and other players. They have shown that I was treated differently to others displaying the same annoyance. I emailed to raise the issues and ask for their help in resolving them. I asked them to look after players. I asked for communications to be improved so that players knew what was happening. I got banned for speaking up. Players cannot talk about me as they get stopped. They even put a ban on marvel and dc films, of which I am a fan, being discussed in chat. I was targeted. This is evident from all the information I now have. I would advise anyone having issues such as this to take it further.

Very bad casino stay well clear of them. They also own groverner casino too. Very bad game play never win just take and take

Poor poor poor... just avoid at all costs.
They don't deal with issues correctly and try and make out it's your end that the problems? After sending you a message saying its tech issues at their end. Absolutely degrading and unhelpful

Awful customer service complain about issues with bounus They say will get back to you but don't contact them and they do nothing, Say they have all these give a ways they give nothing worth having away just want you on line to con you out of your cash !!!Call themselves Customer Champion's What an absolute joke!!!More like Customer couldn't give a toss service!!!👌

FAKE BINGO PLAYERS WITH NO SHAME,, STAGEHAND, MUMMYSHARKDODOO, BABYSHARKDODOO, PROUD2BME, many more too..