Honest review. I have been with Rapha since 2021. Spend a lot of bucks and gotten mostly nice and high quality clothes, always aiming for the pro team system. In general it’s been good quality tho... See more
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Review summary
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Based on these reviews
Why are you still selling gift cards? I've sent 3 emails a x 1 request for a callback. Your website states 'Using a Gift Card? Please contact our team at customer services to help redeem due to an o... See more
Company replied
I ordered from Rapha a few times, but unfortunately, I ran into some issues with delivery. One of the orders arrived with a hole in the box (w/ missing content) and another one was lot in the mail. Th... See more
Company replied
Rapha is my favourite company. Beside making practical and useful clothes for cycling, they stand out with a clear design mould and a good colour palette. On top of that, if anything goes wron... See more
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Company details
Written by the company
Our purpose is to inspire the world to live life by bike.
Contact info
4 Elthorne Rd, N19 4AG, London, United Kingdom
- www.rapha.cc
3.9
Great
2K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great communication and really helpful…
great communication and really helpful cs. thanks again
March 25, 2026
Unprompted review
Reply from Rapha
Hello Zoltan, thank you very much for your positive review. We truly appreciate you taking the time to share your experience with us. It is always rewarding to hear that our customers are happy with the service and support we provide. Have a great day! Kind regards, Jo
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I panicked over an online order
I have purchased countless amounts of Rapha clothing, helmet now gravel shoes. During my latest purchase I thought I had not received a confirmation email normal practice with Rapha. Through the support team they went above and beyond to put my mind at ease by searching for my order, contacting me to explain what they had done in successfully rectifying my concerns. All of this resolved during the weekend and very early Monday morning. An outstanding company with a stand out brand, who care about the people within their community. 🏴
March 22, 2026
Unprompted review
Reply from Rapha
Hello Woody, I’m very sorry to hear that you were not able to locate your confirmation email for your recent order however I’m glad to hear that you were able to locate the email eventually and that our customer service team was able to assist you effectively during this process. We always aim to provide excellent support and ensure our customers feel confident and reassured throughout their shopping experience. We appreciate your business and hope you enjoy your purchase. Kind regards, Jo
My experience with Rapha is always outstanding
My experience with Rapha has always been excellent. When you buy from them, you’re not just purchasing premium clothing — you’re also receiving a level of service that feels close, attentive, and genuinely human.
Because of this, it goes beyond simply buying a product. It makes you feel part of the brand itself, thanks to their consistent excellence and professionalism.
March 23, 2026
Unprompted review
Reply from Rapha
Hi Aleix, thank you for the review and lovely words. It means a lot to our entire team. We put a great deal of passion and dedication into providing excellent service, and it’s so amazing to hear that our efforts have made a positive impact on your experience. We consistently strive to maintain the highest standards in everything we do, especially when it comes to the quality of our clothing. All of our kit is carefully designed and crafted with attention to detail to ensure it meets our customers’ expectations for both style and durability. Have a great day. Regards Archibald
Rapha is exceptional
I cannot recommend Rapha enough. In fact I think they are brand and service I trust the most. Such amazing customer service
March 21, 2026
Unprompted review
Reply from Rapha
Hi Rebekah, thank you for your review and and for your kind words! It means a great deal to all of us here. Hearing positive feedback from our customers is incredibly motivating and encourages us to continue delivering the best service possible. We appreciate your support and are delighted to know that your experience met your expectations. Regards, Jessica
I had purchased a new pair of the men's…
I had purchased a new pair of the men's core cargo bibs, when I went to try them on I noticed that there was a small tear on the seam. I contacted customer service at Rapha and Karl helped me with a no conditioned asked warranty replacement. This is the reason I continue to choose Rapha for my cycling gear!
March 20, 2026
Unprompted review
Reply from Rapha
Hi Stephen, thank you for your review. I am sorry to learn that the original pair had a torn seam, which is certainly not the quality we expect from our products. We understand how disappointing it can be to receive an item that does not meet your expectations, however I am glad to hear Karl was able to assist you with a replacement pair of Bib Shorts. We aim to provide excellent customer service and it's great to know that our team was helpful during your experience. Regards Archibald
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Really helpful in trying to sort out an…
Really helpful in trying to sort out an issue
March 18, 2026
Unprompted review
Reply from Rapha
Hi Matt, thank you for your review. We’re really happy to hear that we could help. Our team puts a lot of heart into providing great service, so it’s wonderful to know our efforts made a difference. Thanks again for sharing your feedback—it really means a lot to us! Regards Archibald
My zip broke
My zip broke. Rapha was very quick at offering me a replacement product. Great service!
March 20, 2026
Unprompted review
Reply from Rapha
Hi Mathias, thank you for your review. We're sorry to hear that the zip broke, and we understand how frustrating that can be. However, we're really pleased to know that our team was able to provide you with a replacement kit. We always strive to ensure our customers have a seamless experience, and it's great to hear that our support team was able to assist you effectively. Regards Archibald
Great service
Hands down, the best customer service. Always look to find a solution and free repairs!
March 19, 2026
Unprompted review
Reply from Rapha
Hi Joe, thank you for the review. We always aim to provide our customers with the highest level of support and make sure every interaction is positive and helpful. We’re here to assist you anytime! Thanks again for your kind words and for choosing us. regards Archibald
Great service when it matters most
I had a great experience overall with Rapha. I really enjoy the quality of their products—they never disappoint.
I did run into an issue with my delivery, which was a bit frustrating at first. However, I contacted customer support, and they responded the same day. They quickly understood the problem and offered a solution that worked well for me.
I really appreciated how fast and efficient their support team was. It made a big difference and turned the situation into a positive experience. I’ll definitely continue ordering from Rapha.
March 18, 2026
Unprompted review
Reply from Rapha
Hi Ludo, thank you for your review. We’re really happy to hear you’re enjoying the products. It’s also wonderful to know our team could help you smoothly with your delivery issue. We strive to offer smooth and hassle-free customer service experiences, and we’re glad that we could find a solution that worked well for you. Regards Jessica
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Outstanding customer service
Outstanding customer service! I had an issue with a faulty pair of pants and contacted the support team. The replacement process was incredibly smooth, professional, and friendly. I was genuinely surprised by how fast the new pair arrived. Everything worked perfectly from start to finish. This is how top-tier service looks like – highly recommended!
March 18, 2026
Unprompted review
Reply from Rapha
Hi Max, thank you for your review. I am sorry to hear you had a faulty pair of pants. We understand how disappointing this must have been for you, and we apologise for any inconvenience it may have caused. On a positive note, I am glad to know that the replacement process went smoothly and that we were able to resolve the issue. Regards Jessica
Being part of RCC makes you feel great
Being part of RCC makes you feel part of a shared passion, and whenever you come across another member, there’s always time for a smile, a chat, and more. If you’re lucky enough to have a clubhouse nearby, it’s even more rewarding, with group rides, activities, and so on.
March 18, 2026
Unprompted review
Reply from Rapha
Hello Luis, It is wonderful to hear about your positive experience with our RCC membership. We always strive to create a strong sense of community among our members, so it is incredibly rewarding to know that you feel connected. Thank you for your kind words and for being an important part of the RCC family. Kind regards, Jo
Rapha product issue
Rapha has both a quality product and a team of customer service members willing to ensure satisfaction. No hassles. No loopholes. Just integrity.
March 17, 2026
Unprompted review
Reply from Rapha
Hi there Dana, thank you for your review. It’s wonderful to hear such kind and encouraging words about our team and the products we offer. We pride ourselves on delivering not only high-quality products but also amazing customer service, and knowing that this has made a positive impact on your experience means a great deal to everyone here. Thanks again for your kind words. Regards Jessica
Great costumer service
Very fast and informative replies to my questions. Excellent customer service.
March 18, 2026
Unprompted review
Reply from Rapha
Hello Pedro, Thank you so much for taking the time to leave such a positive review. We are absolutely thrilled to hear that your questions were answered both quickly and informatively. Providing fast and clear communication is something we truly strive for, as we understand how important it is for our customers to feel supported and confident throughout their experience with us. Once again, thank you for your kind words and for choosing Rapha. best regards, Magnus
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A nice bunch of people who understand…
A nice bunch of people who understand cyclists and are there to actually engage and try and help them as much as possible. Can’t ask for much more than that.
March 13, 2026
Unprompted review
Reply from Rapha
Hello Mark, Thank you so much for your kind words. It means a lot to us to hear about your positive experience with our services. We always strive to provide the best possible support and ensure that our customers feel valued and satisfied. Your feedback is incredibly encouraging and motivates our entire team to continue working hard. We look forward to serving you again soon! Kind regards, Jo
There are many bike clothing brands
There are many bike clothing brands. Some claim that they have the best quality, price, and comfort. Some advertise a lot.
The best one for comfort by far, for those who know what it is like to be on a bike for over a few hours, is Rapha. They are worth every dollar as the hours on the bike grow. For those who don’t want saddle fatigue, it’s Rapha.
March 17, 2026
Unprompted review
Reply from Rapha
Hello James, thank you so much for taking the time to share this very kind review with us. We truly appreciate your positive feedback and are delighted to hear that we have met your expectations. At our company, we are committed to providing the highest quality in all our products and services, and it is always rewarding to know that our efforts are recognized and valued by our customers. Your satisfaction is our top priority, and your encouraging words motivate us to continue striving for excellence. Have a great day! Kind regards, Jo
Rapha customer care is second to none…
Rapha customer care is second to none wrt item returnes repairs and communications
March 17, 2026
Unprompted review
Reply from Rapha
Hello Gary, thank you very much for taking the time to share your review with us. We are delighted to hear that you have found our assistance with returns, repairs, and general communications to be helpful. At our company, we strive to provide the best service to everyone, and it is always rewarding to know that our efforts have made a positive difference in your experience. Kind regards, Jo
Accidentally ordered the wrong item
Accidentally ordered the wrong item. A phone response within 24 hours and subsequent email sorted my mistake. Excellent customer service.
March 17, 2026
Unprompted review
Reply from Rapha
Hello Martin, I'm sorry to hear that you ordered the wrong item. However, I’m glad to know that you were able to get a callback and that your issue has been addressed. We always strive to provide the best possible service to our customers, and it’s very encouraging to hear that we were able to meet your expectations in this situation. Have a great day! Kind regards, Jo
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Good customer service…
I had an issue with wrong coloured cycling shoes in the correct colour labelled box. Although it is disappointing that you cannot speak to customer services at Rapha HQ anymore I raised my issue via the online help section. I had a response in 24 hours from the customer service team as promised online and a resolution I was really happy with completed the following day. I have to be honest I have been buying from Rapha for 21 years and the very few times an order has gone missing or there was an issue with an order I have always had it dealt with in a positive manner. It just seems to be the way of the world now with most companies that all enquiries are dealt with electronically like it or not.
March 11, 2026
Unprompted review
Reply from Rapha
Hello Adrian, thank you for taking the time to leave your review. We apologise for the inconvenience caused by receiving the wrong colour shoes, I appreciate this must be frustrating. However, I am delighted to hear that your issue was addressed promptly and to your satisfaction. . I would also like to take this opportunity to inform you that although we no longer offer inbound phone support, we have implemented a convenient call back request form on our website. This allows you to easily request a call from one of our knowledgeable team members at a time that suits you, ensuring you still receive personalized assistance without the need to wait on hold. We hope this new system helps improve your future interactions with us. Have a great day! Best regards, Magnus
Great Apparel and Quick Issue Resolution
I have many Rapha clothing items, and in most cases the quality suits me very well. Unfortunately, I had to contact support twice, but in both cases the issue was resolved quickly and in a satisfactory way.
March 13, 2026
Unprompted review
Reply from Rapha
Hello Janusz, I’m sorry to hear that you experienced some quality issues with your items. We always strive to provide the best products possible, and it’s disappointing to learn that we fell short in this instance. However, I’m really glad to hear that our team was able to assist you promptly and in a way that met your expectations. Thank you again for bringing this to our attention and for giving us the opportunity to make things right. Kind regards, Jo
Nice helpful bunch
I had question about an item that i purchased that after some riding and the fact i have lost some weight decided was too big. I contacted and received help on sizing and a discount on the next size down. Just great service and helpful staff. Thanks Rapha
March 1, 2026
Unprompted review
Reply from Rapha
Hi Steve, thank you for your review. We’re really pleased to hear that you had a great experience with our service. It’s wonderful to know that we were able to assist you effectively in finding the next size down. We look forward to serving you again soon! Regards Archibald
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