Rat & Boa Reviews 

Extremely poor customer service. Created a return for an item however did not receive an email with confirmation / QR code. Have emailed customer service team 5 times over the space of a week and STILL have not received a response. Due to the 14 day return period I will likely not not be able to receive a refund. Very disappointing

I purchased 2 dresses in 2 different sizes and wanted to return the sizes that didn’t fit. I accidentally clicked the wrong button on the return portal but was unable to amend so the ratansboa instructions said to email customer services. I have been waiting 8 days and still no response and have been told I need to return items in 14 days which will then be too late. I sent two chase up messages and still nothing..

I ordered a dress on the 26th of June and I am yet to receive a tracking number. This is now 10 days! I have attempted to contact Rat and Boa’s customer service multiple times and I haven’t got a single reply. I’ve also tried contacting them through Instagram and again no reply. When I place my order, I opted for 2-3 day delivery as I am counting on this dress for a wedding that is very soon. I am extremely disappointed with the lack of communication and updates with this order. I have never experienced this with any other company. This was a relatively expensive dress and I expect more from this company.

I purchased a dress on the 3/5/26 and it didn't arrive until 23/6/26. When I tried to return the purchase it's saying I can't. Despite contacting them 3 times within the last 8 days I have not received a reply. I'm disappointed with not only the service but the lack of response from their customers service

Following on from the review I have had contact with customer service and have received a QR code to return the dress. Also I have received a £30 gift voucher

I ordered a dress for my daughter who lives in London UK. She received the dress much earlier than the estimated time of delivery as it was a pre-order. The dress is exquisite and part of the new collection.

I initiated a return 9 days ago and sent the package the same day, but since then I’ve received no update or communication regarding my refund.

I’ve contacted customer service several times and have not received a response. At this point, I have $500 tied up in this return, which is incredibly frustrating.

What makes it especially disappointing is that I genuinely love the dresses I decided to keep. The products themselves are beautiful, but the lack of communication and support when something goes wrong is really damaging the overall customer experience.

I’m still hoping Rat & Boa will resolve this, but based on my experience so far, the after-sales service has been very disappointing.

Stunning dress but ripped complete and the entire bottom was shredded by the end of the night.

DISGUSTING AND HORRENDOUS CUSTOMER SERVICE, and many other would 100% say the same
The customer service is NON EXISTENT, received a dress that was way too long for me and I have been trying to contact them for weeks until the point that the return window has passed and I am still being ignored, I have emailed, instagram dm, left comment ( which by the way they will purposefully hide and ignore) and till this day I’ve had no response. I would steer way clear of this brand as they seem to have issues with helping out their customers, they simply just do NOT care.

I went to lodge a return for a dress nearly 2 weeks ago, 3 days after receiving my order, they said they would send me an email with a new label to send it back but I never received this email. I have sent follow ups which have not been replied to or have just had automated emails back which haven’t been helpful. I am close to being out of the strict 14day window to send my dress back which is extremely annoying. For a $600 dress you’d think it would be a lot easier to get in touch with someone to help.

Order no AUS81897

Clear delivery communication, very easy site to navigate and beautiful products

I am writing to express my disappointment with the service I received. I rarely, if ever, write reviews, but I felt obliged to share my experience because it was so disappointing. Unfortunately, my experience fell well below what I expected, and I believe it is important to make others aware of it.

When I tried on my new dress for the first I immediately encountered a problem with the zip. The zip became caught due to what appears to be poor workmanship, and upon closer inspection it is clear that the zipper has not been properly constructed. The zip track is longer than the zipper itself, it does not fasten correctly, and the material around the zip was already damaged before I even attempted to wear the dress. As a result, the dress is not fit for purpose and has clearly not met the standard of quality I expected.

I am particularly frustrated because this issue arose on the very first try-on of a brand-new garment. I purchased this dress after giving it serious consideration because it was not inexpensive, and I believed I was paying for a well-made, high-quality piece. Unfortunately, that has not been my experience.

I also purchased the dress with every intention of keeping it. I was aware of your returns policy and the fact that customers are required to cover return costs, so I carefully considered my purchase before placing the order. I did not buy the dress intending to return it; I bought it expecting to wear it to a wedding that I am attending in two weeks’ time.

To be honest, this situation is especially frustrating for me because I generally dislike shopping online for exactly these kinds of reasons. I take a long time to make purchasing decisions and try to avoid returns wherever possible because I find the whole process stressful and inconvenient. I specifically chose this dress hoping to avoid any issues, so it is extremely disappointing to now be dealing with a faulty garment, additional hassle, and uncertainty so close to an important event. Instead of feeling prepared for the wedding, I am now left worrying about how this will be resolved and whether I will have enough time to find an alternative if necessary.

I am now left with a faulty dress and a very limited timeframe before an important event.

I sent an email a full week ago and have yet to receive even the courtesy of a reply. The complete lack of communication has been extremely disappointing and has only added to my frustration with the overall experience.

great customer service & quality of the items purchased are far superior to other brands

Despite all the bad reviews I ordered the Lotus Slip Dress Red and it arrived very quickly (within a week). It looked exactly as described and was a very pretty dress but was way to long for me and the colour didn’t suit me as much as I’d hoped. It would have been nice if the top part of the dress was lined especially for the money. I therefore decided to return it. There was a £4 charge for that which I felt was more than reasonable and it was tracked through Royal Mail so very legit. Return was received within a couple of days and the funds returned to my account within 5 working days. Good communication so nothing to complain about here.

I’m trying to return my purchase, but my order number isn’t being recognised on your returns portal. I’ve emailed three times and haven’t received a response.

I’d simply like to return the items and receive a full refund. Please could you let me know how to proceed?

Fast delivery, the dress was incredible. The quality of the fabric was amazing.

The customer service is always extremely prompt. Have always been very happy with my purchases, the fit is always spot on, and it’s hard to find a brand that always gets the fit right. Very flattering to many body types! Would love to keep acquiring pieces to my collection

Great website, order came fast, love Rat & Boa designs, so gorgeous. Materials are great, the fit of their dresses are perfect - THE best shop for summer

Poor communication, ordered 4 weeks ago, item was not on pre order and I received a response 2 weeks after my first communication saying the item was pre order and it would be dispatched on 25/06. Still nothing! I will never order from here again, worst experience ever. Order was placed on 13th May.

Loved my top! Good quality and super fast!