Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more
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Review summary
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Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more
First class In our rush (moving house) we mis measured so the grate was too small Returns clear and straightforward and replacement sent speedily Thank you so much Would definitely recommend
Purchased a Titan 3 bag coal bunker from Ray Grahams. By far the best price I could find when searching the internet. Very quick delivery and the bunker is great quality as expected. Highly recommend.... See more
Company details
- Building Materials Supplier
- Bathroom Supply Store
- Lumber Store
- Plumbing Supply Store
- Safety and Work Wear Store
- Tool Store
Written by the company
With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.
Contact info
47-59 Donaghadee Road, BT23 7HB, Newtownards, United Kingdom
- 02891 813 494
- shop@raygrahams.com
- www.raygrahams.com
4.8
Excellent
2K reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Great service and good product
Absolutely great customer service over the phone and internet,I made phone enquiry regarding delivery to mainland England and a lady was very helpful and confirmed that free delivery was available, I then made the purchase on line at a very competitive price, ordered the coal bunker Thursday afternoon and it was delivered Saturday morning by DPD duly wrapped and in perfect condition, great service from both seller and courier.
February 13, 2025
Unprompted review
Reply from Ray Grahams
Thank you so much for your excellent review Jeff!
We're pleased to hear that you had such a positive experience with our team, both over the phone and online.
It’s great to know that everything went smoothly with your order and delivery, and that the coal bunker arrived in perfect condition.
We really appreciate your kind words and are glad we could provide you with a great experience.
If you need anything else, don’t hesitate to reach out! Team RGL 😊
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Reply from Ray Grahams
Good afternoon, Paul.
Thank you for your great review! We’re so happy to hear you had a positive experience with our service. We appreciate your feedback and are glad you’re pleased with your Makita combi drill.
If you need anything else, feel free to reach out anytime! Team RGL.
Excellent ordering and delivery…
Excellent ordering and delivery experience
February 21, 2025
Unprompted review
Very impressed by the competitive…
Very impressed by the competitive pricing and the
very prompt delivery
January 28, 2025
Unprompted review
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Received the item i ordered,delivered…
Received the item i ordered,delivered on time and was exactly as described
January 23, 2025
Unprompted review
THE poorest customer experience
THE poorest customer experience, and shocking attitude from the owner... so much for being a family business. Given the wrong product by warehouse staff (it was put in my boot by them, whilst I paid ...I didn't think to check!) & not given a refund despite having receipt. If in doubt blame the customer. Bunch of crooks. Sooner use Screwfix, B&Q etc and get better value.
January 25, 2025
Unprompted review
Fantastic service and quick delivery
I ordered a fire grate from Ray Grahams on a Saturday evening after calling to check delivery times. The grate was processed and dispatched the next day and I received on the Wednesday. Fantastic service and very quick delivery compared to other companies who had delivery times of 10 days to 2 weeks. Would definitely buy from them again.
January 25, 2025
Unprompted review
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Excellent Customer service in a World…
Excellent Customer service in a World of increasing Customer Annoyance.
January 10, 2025
Unprompted review
Excellent service
Excellent service, had a query re my order which was acted on immediately, still received my order the next day.
January 2, 2025
Unprompted review
This is the third time I've ordered…
This is the third time I've ordered from Ray Grahams. I needed items for my wood burning stove and as always a quick and easy ordering process, delivery was fast and I was informed of the carrier and given a tracking number.
January 2, 2025
Unprompted review
Excellent service
I ordered a few things on the Sunday before Christmas, was expecting to have it maybe early January, but I received it on the Tuesday Christmas eve, fantastic service and great prices too, I will definitely be buying more equipment from Ray Grahams and would recommend them too.
December 24, 2024
Unprompted review
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Great service as always from ray…
Great service as always from ray grahams really happy with product
December 11, 2024
Unprompted review
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First time I have used this supplier…
First time I have used this supplier and have been very impressed with their fast response at a great price.
November 28, 2024
Unprompted review
Excellent old fashioned service
Excellent old fashioned service. You speak with humans, delivery and after service simple and efficient.
Prices excellent.
Definitely recommend and use again
November 7, 2024
Unprompted review
This is one of the best companies I…
This is one of the best companies I have ever dealt with they were extremely helpful and efficient when dealing with my order, question's, & product queries. And there delivery turnaround was excellent will definitely use them again
November 15, 2024
Unprompted review
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