Raymour & Flanigan - East Brunswick Outlet Reviews 

I am formally escalating a complaint to Raymour & Flanigan Corporate regarding a defective bed frame and an unacceptable series of service failures.

The backlight on our bed frame has not worked since the day the bed was delivered and installed. The original installer acknowledged the defect and specifically told us that he had placed an order for the replacement part. We trusted that this was being handled.

It was not.

After an extended period with no repair, no part, and no meaningful follow-up, I had to contact Raymour & Flanigan myself. A technician was finally sent to our home today.

My wife explicitly told the technician that she recently underwent surgery and is still recovering. Despite knowing this, he instructed her to move the bed for him. She did so, only for the technician to then tell her that he did not even have the replacement part needed to repair the bed and that he would have to order it.

This is beyond a simple service delay. Raymour & Flanigan sold and installed a defective product, failed to properly process or follow through on the original replacement-part request, sent a technician who was not prepared to perform the repair, and then placed my recovering wife in the position of physically moving heavy furniture unnecessarily.

At this point, I have lost confidence in the repeated promise that another part will simply be ordered.

I am requesting immediate corporate intervention. I expect either the defective bed frame to be fully repaired on an expedited basis with the correct part already in the technician’s possession, or the defective bed frame to be replaced.

I am also requesting appropriate compensation or a substantial credit for the prolonged inconvenience, failure to provide the product in proper working condition since installation, repeated service failures, and the unacceptable treatment of my wife during today’s appointment.

Please provide me with a formal case number and a written response from corporate management explaining exactly how this will be resolved.

If this matter cannot be resolved promptly and appropriately, I will pursue the matter through the Better Business Bureau and other applicable consumer-protection channels.

I am requesting a substantive response and resolution, not another open-ended promise that a part has been ordered.

Always verify statewide warranty coverage before purchasing an item or an extra protection plan. What Happened: Original Purchase: Bought the item and warranty in New Jersey (NJ). Relocation: Moved to Texas (TX). The Problem: Found no local warranty support or service centers in the new location, as discussed with the agent over the chat (warranty support only in NY,PA,CT,NJ).

Showroom staff member helpful in finding the furniture I was interested in. Kind, polite

Very helpful and knowledgeable customer service. Smooth transaction on line. I will definitely recommend you guys.

knowledgeable salesman very helpful very friendly

The salesmen was very helpful and patient.

I filled out survey yesterday. Maria Rise store manager was great. She made my experience wonderful and very easy.

Thank you

Best idea is to shop online. I went to the outlet store and saw what I wanted but it was a hassle trying to get financing at the store because the guy helping us didn’t seem like he knew what he was doing. Went home and did the financing at home with ease!

dane was a great help and he helped me in making my decision with exactly what i was looking for, no pressure.

Dane was great! He greeted us when we walked in and gave us space to shop. That is so important to us because it is less pressure and a more enjoyable experience! Can’t wait for our new couch!

Melissa was very helpful and not to pushy gave us time to decide.

Dane ( East Brunswick NJ location)was friendly, welcoming and extremely informative with information needed on products I purchased.

Kevin was very helpful. We will be in to complete the purchase

Helped me find my perfect bedroom set & set up delivery for 3 days after!

Great help and service.
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Joesph was very helpful lovely experience

My sales rep Melissa was very helpful and professional. She explained all my options upon my purchase.

Very helpful, personable and knowledgeable Saleswoman named Maria. The young woman at Customer Service was professional, courteous & efficient

Steve was very helpful but seemed a little overwhelmed at times.