Raymour & Flanigan Reviews 

63,264
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 4,288 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being exceptionally helpful, knowledgeable, and professional, often providing excellent recommendations and giving space to browse without being pushy. The delivery service is often highlighted for its efficiency, promptness, and careful handling of items. People also noted good communication regarding delivery times and a customer-focused overall process. However, some customers also noted issues with delivery, including inaccurate timelines, significant delays, or last-minute cancellations of orders. A few other people also felt that customer service could be challenging, citing difficulties in getting repairs or follow-up on issues. Some reviewers also mentioned encountering unhelpful or rude staff during their interactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, professionalism,... See more

Product

Clients share ambiguous opinions on product quality and availability, with many praising the great selection... See more

Service

Users describe positive interactions with service, highlighting helpful and efficient sales agents who... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting positive... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting abysmal experiences, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Before they started carrying the furniture inside the house, I said please be careful, the door is new, if the furniture doesn’t fit, please stop. The delivery workers need to be more careful going th... See more

Rated 4 out of 5 stars

Couch is perfect, just wasn't given an accurate timeline as to it's arrival. Scheduled delivery for two weeks, it took 5. I was able to wait, but would have appreciated a heads up with a clear schedul... See more

Rated 5 out of 5 stars

Our new mattress and box spring were just delivered. This was a great experience from beginning to end. Our salesperson Cheryl was wonderful. She helped us to choose a good mattress, helped us get a g... See more

Rated 5 out of 5 stars

We had a great experience with Raymour & Flanigan. Sales representative Ms Tiffany Dunnigan assisted my wife and I with our furniture purchase. Tiffany is very detail oriented, well organized and help... See more


Company details

  1. #87 of 171 best companies in Furniture Store
  2. #18 of 40 best companies in Bedroom Furniture Store
  3. #3 of 6 best companies in Children's Furniture Store
  4. #36 of 91 best companies in Home Goods Store
  5. #22 of 33 best companies in Interior Designer
  6. #6 of 14 best companies in Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

63K reviews

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Asks customers to review

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Replied to 2% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(63,264)

4,110 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ask for Tony Grottola

1st time inside a RF store. Tony Grattola greeted wife and I at the door and took us directly to the power reclining sofa/loveseat in our budget range. Answered all questions, gave us just the right amount of attention and “space”, worked up best price with protection plan and delivery, and gave us options on how to order if/when we decided to purchase. Purchased over phone that night and scheduled delivery for 4 days out. Looking forward to same excellent service with delivery and setup.

July 19, 2026
Rated 5 out of 5 stars

Our salesperson, Nova

Our salesperson, Nova, was very knowledgeable. We were purchasing a mattress. She never once “stalked us”, in her words, and let us try some mattresses on our own. When we did have questions, she was so helpful. Not only did she know her stuff, but was extremely personable. She set up our account in no time at all. I would highly recommend her to future customers! Thank you, Nova, it was a pleasure!

Best,
Janice Sanderson and Bob Sheridan

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Our salesman

Our salesman, Teon, greeted us, and once we told him what we were looking for he explained briefly the necessary points and told us to look around and he’d be there if we had any questions. He didn’t follow us around (which is very annoying to us) but let us look on our own. He was very knowledgeable when it was time to purchase. All in all a very pleasant experience. Hopefully, this will continue with the delivery service!

July 19, 2026
Rated 5 out of 5 stars

Excellent!

Robert, the salesperson and the delivery crew were top notch. I could not have asked for better service.

July 19, 2026
Rated 5 out of 5 stars

Delivery team excellent

Delivery team excellent! Back and cushion of plaid side chair off color from sides of chair. Apparently from a different material run. Whites and tans of the plaid are brighter on back and cushion than on the sides of chair.

July 15, 2026
Rated 5 out of 5 stars

The staff was helpful and delightful…

The staff was helpful and delightful from the moment we walked in to the moment we left. Answered every question my husband had without annoyance and he had a lot.
We came in to purchase a mattress and the young lady that help us definitely got her steps in that day for sure!
Ask for Alex she's amazing you won't be disappointed

July 19, 2026
Rated 5 out of 5 stars

Easy to work with staff

We were greeted as we entered the store and the consultant worked with us for the next two hours to show us options for our search. Even though we spent a lot of time, it was productive with him giving us plenty of time to discuss our choices without feeling pressure to buy something.

July 18, 2026
Rated 5 out of 5 stars

Ask for Lynaya!

Honestly Lynaya from the York store is what made the whole experience wonderful. We got our sofa on 7/18. We went in a month before that and were completely discouraged we felt rushed and not heard. We went back after looking at multiple stores and brushed off the sales associates so we could look by ourselves. We were planning on looking and just ordering online so we didn’t have to deal with anyone. Thankfully Lynaya came over and actually listened to what we wanted and helped us figure out everything. She was patient, kinda, understanding, not pushy, and just overall very helpful. I 100% recommend asking for her when you walk in.

July 18, 2026
Rated 5 out of 5 stars

Mattress Shopping Made Simple

Kristen was very knowledgeable and helpful to us in selecting a new mattress and foundation. She took her time and explained why some were better selections than others. Thank you Kristen!!

July 18, 2026

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