Extremely informative and pleasant sales person. Van greeted us, asked what we were shopping for, made suggestions, then left us alone until ready to purchase. Just an all around great experience com... See more
Company replied
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Extremely informative and pleasant sales person. Van greeted us, asked what we were shopping for, made suggestions, then left us alone until ready to purchase. Just an all around great experience com... See more
Company replied
Tee Ferguson is truly the best salesperson I’ve ever worked with. He has an incredible eye for style and always knows exactly what I like. He consistently goes above and beyond by keeping me updated... See more
Company replied
On our third repair, two separate pieces of furniture. Less than one year old! Parts take 4-8 weeks, service calls an additional 2-4 weeks. This furniture has been out of commission for months! Staff... See more
Company replied
I have been a loyal customer of Raymour in Flanigan for years. Each time I visit the store I only work with my representative Tee. Tee Always provide exceptional service and go above and beyond. His k... See more
Company replied
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
531 US Highway 46, Suite 102, 7004, Fairfield, NJ, United States
Replied to 10% of negative reviews
Typically replies within 1 week
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Every time I need something new I come here and work with Vangel. It's always a great experience. A+++
Quick service and quality furnishings. Sales rep was very informative.
Lemma Katat is a professional and extremely knowledgeable customer service representative at Raymour and Flanigan. She listened attentively to my requests and worked hard to ensure I had a comfortable and supportive sales experience. I would definitely do business with her again.
They were excellent I always used Raymour &Flangian they never disappoint me at all. Love them 5 stars
Right off the bat I was skeptical. Once you walk in, it's huge but there was no one there to welcome you, you just had to walk in and wonder around until you find what you like. We were in search of reclining 3 seater couch. There was a few times that someone looked right at us but did not even say a word just watched us look around so I was not very impressed with the customer service. It wasn't until we would something we liked that I had to wave my hand and call someone over to come help us when my experience changed.
We met the gentleman Nelson who was an absolute pleasure to work with. He made sure to check each chairs functionalities to ensure they all worked, he answered every question we had with certainty and if he did not know he was sure to find us the answer. He gave us the run down of how the process works and made sure we had a pleasure experience. He did not rush us for a sale which is always a plus for us. We were able to pack up our car with what we can fit and returned for the remaining without any issues.
Spiro always makes it a wonderful experience and is amazing when it comes to listening to all of my request. I would not go anywhere else.
Our Salesman Tee was amazing! Greeted my wife and I when we walked in. Let us know he was there to answer any questions. Never pushy.
Great quality furniture at an awesome price! I picked up my tv console. Packed with cardboard and plastic wrap-very well done.
“Great service! Ilia was super helpful and made the whole process easy.
No pressure and found exactly what I needed for the price I was looking for.
The salesman was very helpful and made us aware of an additional discount that was available...
The furniture is outstanding and very nicely made. Our salesperson Farouk was extremely professional and he made it easy to pick out and order our furniture. Everything came quickly, within a few days and I received an app that showed me a live location of where the truck was in route. Finally the delivery men (Jason) from East Brunswick were the absolute best. I was so happy with the entire process.

Reply from Raymour & Flanigan - Fairfield Clearance Center
The Service, the Price, the Ease with making the purchase, + that I could take it home. Thank you!

Reply from Raymour & Flanigan - Fairfield Clearance Center
We were sold a mattress that a month and a half later my wife and I cannot move our necks and we are in extreme cervical pain.
Raymour and Flanagan refuse to give us a refund. We feel robbed !

Reply from Raymour & Flanigan - Fairfield Clearance Center
Mr. Tee Ferguson was my salesperson and was so helpful. He was knowledgeable about the furniture, he explained everything clearly was well-mannered & very pleasant. He gave us space to look around but was just nearby ready to help,I really appreciated that.

Reply from Raymour & Flanigan - Fairfield Clearance Center

Reply from Raymour & Flanigan - Fairfield Clearance Center
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