Raymour & Flanigan - Harrisburg Reviews 

314
TrustScore 4.5 out of 5

4.7

4661 Lindle Rd, 17111 Harrisburg, PA, US


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Rated 1 out of 5 stars

Delivery for 12/23 at 1:30to4:30pm Know Show Matt called to say weather was BAD, Delivery 12/24 9:15to 12:15 KNOW SHOW I called store asked to talk TO Matt 15 minutes on hold So I HANG UP. Matt NEVER... See more

Company replied

Rated 5 out of 5 stars

Shea was extremely helpful. She showed us a wide variety of the type of furniture we were looking for. She was very friendly and personable.

Rated 5 out of 5 stars

On our first visit we were helped by Mason Hall. On our return visit we were assisted by Diane Roboski. Both associates were very friendly and helpful. They allowed us to ‘enjoy’ the furniture we were... See more

Company replied

Rated 5 out of 5 stars

Our salesperson went above and beyond to see that we were satisfied, insured we were happy in our selection and knew the inventory well. I had a recent hip replacement and she actually brought examp... See more

Company replied


Company details

  1. #89 of 185 best companies in Furniture Store
  2. #18 of 46 best companies in Bedroom Furniture Store
  3. #2 of 5 best companies in Children's Furniture Store
  4. #39 of 90 best companies in Home Goods Store
  5. #18 of 32 best companies in Interior Designer
  6. #8 of 18 best companies in Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 4661 Lindle Rd, 17111, Harrisburg, PA, United States

  • 7178314100

4.7

Excellent

TrustScore 4.5 out of 5

314 reviews

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4.7

All reviews

(314)

4,233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sandy was patient and informative

Sandy was patient and informative. A pleasure to work with!
I will say, the only disappointment in our experience was the parking lot. It is shared with Chick-fil-A and is VERY DANGEROUS! There is no designated drive way for your store. We has to fight the drive through traffic at Chick-fil-A to get to your parking area.

February 20, 2023
Rated 5 out of 5 stars

James Lusher went the extra mile

We needed a small portable hopefully comfortable bed rather quickly and came across a very reasonably priced chair bed at Raymour & Flanigan, at the Lindle Rd., Harrisburg location. James Lusher, our consultant, was extremely helpful and patient with our many questions. If he didn’t know the answers, he would seek out the answer right away. While we will certainly consider Raymour & Flanigan for our next furniture purchase, we will definitely be dealing with James Lusher again.
The only thing I would suggest is while the manager of the store had to talk to our consultant, he didn’t acknowledge us or make us feel visible.
I wish I would have gotten the name of another consultant (a young African American gentleman) because he at the very least acknowledged us and made us feel welcome, while our consultant was finishing out our transaction. I would have liked to recognize both James and the other gentleman as well.

February 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great service!

Katie, Jim, and Deshoun were helpful, kind, and very professional. They made our experience very positive!

February 11, 2023
Rated 5 out of 5 stars

Very long search with a good find (I hope!)

The salesman (Mohamed Mansour) was phenomenal - very kind, professional and patient. He showed me all the options on the R&F website for the piece of furniture I was in search of (a very particular TV console with electric fireplace) and he and the store manager even arranged to have one I fell in love with brought to the Harrisburg store for me to see! Unfortunately, what was brought to the store was not even close in color to what was shown on the website. It was a huge disappointment (and a massive oversight by R&F), as the color on the website was exactly what I was looking for. After an hour's deliberation, I loved the style so much (after searching for 2 1/2 years), I purchased it. I'm still not 100% sure I did the right thing, but I know I'll find a way to make it work. The store is beautiful, has high end quality furniture and, overall, is a great addition to the Harrisburg area!

February 10, 2023
Rated 5 out of 5 stars

Great customer service

February 9, 2023
Raymour & Flanigan - Harrisburg logo

Reply from Raymour & Flanigan - Harrisburg

Thank you Arminder Sidhu for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Sandy was so helpful

Sandy was so helpful, patient and excited for me to find the best sofa and fabric for my room. It made the process fun! Thank you Sandy

February 3, 2023
Rated 5 out of 5 stars

Great experience

Rodney was incredibly helpful and patient during our visit. He offered valuable suggestions and a no pressure shopping environment. Looking forward to enjoying our new couch!

February 5, 2023
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Reply from Raymour & Flanigan - Harrisburg

Thank you for taking the time to leave a review, Jason! We're happy to hear that your sales associate was helpful and patient!! Enjoy your new furniture. -Jeff V.

Rated 4 out of 5 stars

Great service

Mohammed was more than helpful. He assisted our daughter (12 years old) with choosing a bedroom suite allowing her to expressly what she liked.

January 30, 2023
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Reply from Raymour & Flanigan - Harrisburg

Thank you Josh Matincheck for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

Great staff!!

Great staff!!! Took care of me when my progressive was giving us problems with the computer system and gave me free delivery for the convenience!!! So happy!!

February 1, 2023
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Reply from Raymour & Flanigan - Harrisburg

Thank you Mike Harrington for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 1 out of 5 stars

Sale representatives are liars

Sale representatives are liars. Run, don’t walk, away from this place. These representatives are there to get you, not help!!

Lie number 1- if you buy mattress above certain price, you will get $300 discount on the base purchase. So the base was $900 and we thought we will get at $600. Then, she said ohh it was on sale, we give discount on original price, which was $1100. So you will get in $800 and buy $100 protection plan for 5 years so we ended up paying $900 anyway. These representatives make it seem like they are giving you discounts but you end up paying the same amount. Mind you, this magical $300 discount came up only after we mentioned that we are interested in buying bed frame as well.

Lie number 2 - You get $300 store discount coupon. However, it was added in charges for final invoice. We asked multiple times that cost is not adding up. She said it was with taxes. Incidentally, our taxes were also $300. Until last moment, we said it comes out $5600 instead of $5300 as promised. She back tracked “ Ohh!! I forgot to take it off!!” If you don’t pay attention and don’t do math yourselves, you will end up paying more. Be careful out there!!! Avoid this place if you can.

Lie number 3- You will get 0% interest free monthly installments, if you decide to do that. We said we are interested but we don’t want to apply for credit card. Sale representative - ohh it’s a store credit, I promise you will not get a credit card. Yes, you guessed it right. We got credit card in mail via TD.

There are many more little lies here and there. As I said, don’t trust this people. We made a mistake. We were tired and kept believing in her until we got home and realized how dirty they play!!! Run!! Run far away.

January 28, 2023
Unprompted review
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Reply from Raymour & Flanigan - Harrisburg

Hello chintan. We are very sorry to hear about this miscommunication you have experienced regarding pricing/financing and any inconvenience this may have caused. We would be happy to assist you if you send your order details to RFCare@raymourflanigan.com a member of our Customer Care team will reach out to you shortly. -Jeff V.

Rated 5 out of 5 stars

Had a great experience with our…

Had a great experience with our salesman Luvrelle…he was a great help building Canadel table and chairs!

January 28, 2023
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Reply from Raymour & Flanigan - Harrisburg

Thank you Shawn Pulford for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.

Rated 5 out of 5 stars

Great Chair

Diane was very courteous and profressional. Special thanks to Kai for stepping up and helping us load the furniture.

January 27, 2023
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Reply from Raymour & Flanigan - Harrisburg

Thank you for your excellent review Ben. We're glad to hear you had a great experience from start to finish! Enjoy your new furniture. -Jeff V.

Rated 4 out of 5 stars

Quality

Quality, price, excellent showroom friendly staff

January 23, 2023
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Reply from Raymour & Flanigan - Harrisburg

Thank you for taking the time to leave your feedback. We're happy to hear that you found our showroom staff friendly and our prices reasonable. We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Appreciated sales staff Luvrelle…

Appreciated that salesman Luvrelle McGowan did not hound me as I looked at furniture. I was in the store 1 month ago, upon leaving he asked for my phone number, which I hesitantly provided but requested no sales calls. (If he had called, I would not have returned to purchase furniture at R and F)
Thankfully Luvrelle honored my request, no phone calls. I returned to the store - 1 month later - as I walked in - Luvrelle was there and shockingly greeted me by name. I was very suprised! This was most likely the deciding moment for me - having a salesman who could immediately recall my name, after 1 month and provide good, knowledgeable service to my husband and myself. We purchased a living room set and are very happy with the quality and price. But you can purchase furniture many places - salespeople make or break the experience for me.

January 21, 2023
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Reply from Raymour & Flanigan - Harrisburg

Thank you for taking the time to leave a review and for acknowledging your sales person's respectful approach to sales. We're happy to hear that his exceptional customer service made your decision-making process much easier. Enjoy your new furniture. -Jeff V.

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