Jim Webb was our sales person and we found him to be extremely helpful. He was knowledgeable about the products and had the correct responses to all our questions. He was also very complementary of hi... See more
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See what reviewers are saying
The salesman, Kal, was extremely helpful and knowledgeable and helped us select the mattress that was perfect for us. He also went out of his way to resolve an issue we were having with the repair dep... See more
We came to select recliners. There were more than enough to choose from. We found one that satisfied all the features that we wanted and needed. Delivery scheduled in 3 days, which was perfect. Our sa... See more
Bought my 3rd & LAST sectional from Raymour & Flanigan. When it was delivered on 7/24 and unwrapped, we realized it was way too big for the room and wasnt crazy about the ottoman that was part of the... See more
Company details
- #91 of 182 best companies in Furniture Store
- #18 of 46 best companies in Bedroom Furniture Store
- #2 of 5 best companies in Children's Furniture Store
- #37 of 90 best companies in Home Goods Store
- #18 of 32 best companies in Interior Designer
- #8 of 18 best companies in Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1149 Route 23 South, 7405, Kinnelon, NJ, United States
- 9739157755
4.3
Excellent
95 reviews
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Hasn’t replied to negative reviews
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Reply from Raymour & Flanigan - Kinnelon
Thank you so much for your review, Carol! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
My sofa came from the warehouse with…
My sofa came from the warehouse with the cushions not completely filled. The bottom cushions are like a rock and material is wavy. I had a tech come out to see the sofa and days later I had to contact Customer Service. Spoke with the Customer Service Manager and she said she will look into the issue and I'm still waiting to there from her. I've been to the Showroom 3 weekends in a row with not resolution as of today.
I will never buy at Raymour & Flanigan again or give them a good recommendation. 100% DISATISFIED!
April 29, 2024
Unprompted review
Reply from Raymour & Flanigan - Kinnelon
Hello Colette Van Dyke We are sorry to see that you had 1-star experience with us! We'd like the opportunity to look into this and see what we can do to turn your experience around. Just email rfcare@raymourflanigan.com with a brief summary of the issues you have faced, as well as the name and phone number associated with your account. Thank you!
A.J. gets an A+ in CustomerCare
My Raymour and Flannigan sales rep A.J. made all the difference for me in my shopping experience.
She was helpful, informative and in a great mood with a welcoming smile.
A.J. was consistent, professional while being down to earth and relatable at the same time!
April 25, 2024
Reply from Raymour & Flanigan - Kinnelon
Thank you so much for your review, Crisanne! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Our Experience Buying A Mattress
Our salesman, Kal, at the Kinnelon, NJ Raymond and Flanagan was very helpful in guiding us to a new queen mattress. He was knowledgeable, friendly, and patient with us as we tried different mattresses and finally made our decision. This is the second mattress we have bought from this store and we highly recommend shopping here.
February 15, 2024
Unprompted review
AJ was a great salesperson and answered…
AJ was a great salesperson and answered all of our questions and concerns. My wife and I highly recommend her.
February 11, 2024
Kinnelon NJ store
Kinnelon NJ store. Nice sofas for the price. Service and delivery exceeded expectations. Delivery time was spot on, and customer service was very helpful in problem solving! Would buy from again!
January 8, 2024
Unprompted review
Reply from Raymour & Flanigan - Kinnelon
Hello Claire Hunter! Thank you for your feedback. Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!
Personal attention
Personal attention. Delivery in four days. I just wish I could have changed the throw pillows but was told- not possible
September 30, 2023
Reply from Raymour & Flanigan - Kinnelon
Hello Barbara Corsaro! Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!
Reply from Raymour & Flanigan - Kinnelon
Hello Vincent, Thank you for leaving this 5-star rating! We hope you’re enjoying your new furniture, come again soon.
Made our lives so much easier
We received help as soon as we walked in, saw many options, took time to explain each item. It was so much easier to go in person than try and figure it out ourselves online. Very helpful, easy, and convenient
July 30, 2023
Reply from Raymour & Flanigan - Kinnelon
Thank you for your excellent review, Marisa! We're so glad to hear you had a great experience in our showroom! We hope to see you again soon, thank you for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Kinnelon
Thank you for your review! We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture.
Mohamed was fantastic
Mohamed was fantastic. Plain and simple. No pressure, great suggestions, and took the time to make us feel comfortable, just like our new furniture will.
July 9, 2023
Very knowledgeable and very helpful
July 5, 2023
Reply from Raymour & Flanigan - Kinnelon
Thank you so much, Ewa, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Thank you for a great buying experience!
Sales Associate Tee Dowd helped me with an excellent buying experience. Thank you for your help!
June 26, 2023
Reply from Raymour & Flanigan - Kinnelon
Thank you so much for your kind review, John! It's great to hear that your sales person, Tee, did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!
Terrific Experience!
Jim was terrific. Knowledgeable, courteous, extremely helpful, yet not a typical "pushy" salesperson. He gave us the room to consider the items we were looking at, but was attentive and ready and able to answer our questions.
June 13, 2023
Reply from Raymour & Flanigan - Kinnelon
Thank you Maria for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture.
The great salesman who took me through…
The great salesman who took me through the store
Answer
May 14, 2023
PROFESSIONAL AND HELPFUL
Both saleswomen, AJ and Karla at Kinnelon and Fairfield stores were helpful and professional. They were attentive without being overbearing and letting me roam but available when I had questions. Sussgestions were on point.
May 28, 2023
Mohamad was very helpful and pleasant…
Mohamad was very helpful and pleasant to deal with.
May 24, 2023
We were cordially greeted instead of…
We were cordially greeted instead of pounced upon when entering. Asked what we were looking for and shown where the merchandise was. Then AJ our sales person told us if we had any questions she told us where she would be located to answer any questions.
May 22, 2023
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