Raymour & Flanigan - Phillipsburg Reviews 

179
TrustScore 5 out of 5

4.8

1314 US Highway 22, 8865 Phillipsburg, NJ, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Anthony in the Phillipsbug N.J. store helped us to find and purchase our furniture in an efficient , professional and personable way . We started talking about our pets sharing experiences etc . We ta... See more

Rated 1 out of 5 stars

Horrible customer service. My daughter and a friend went in to look around, the salesmen at the door ignored them, a woman told them to leave if they weren't going to buy anything. So, she came hom... See more

Company replied

Rated 5 out of 5 stars

The total customer experience was the best I ever had in all my years. The manager that help me was amazing he was truly wonderful, I had a problem with my original recliner and when I spoke with t... See more

Rated 5 out of 5 stars

The salesman, Philip, was excellent! We were looking to upgrade from a Queen bed to a King. He asked us questions about what we were looking for and then gave suggestions. As we tried out beds and dep... See more


Company details

  1. #90 of 183 best companies in Furniture Store
  2. #18 of 46 best companies in Bedroom Furniture Store
  3. #2 of 5 best companies in Children's Furniture Store
  4. #37 of 90 best companies in Home Goods Store
  5. #18 of 32 best companies in Interior Designer
  6. #8 of 18 best companies in Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 1314 US Highway 22, 8865, Phillipsburg, NJ, United States

  • 9083432115

4.8

Excellent

TrustScore 5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(179)

4,123 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasant Experience The salesperson was very knowledgeable…

The salesperson (Dave) was very knowledgeable and patient with our needs. My wife and I visited and spent a few hours in the store testing different mattresses for comfort. We also tried different pillows. The store manager was also very engaging and attentive. I would recommend this brand and this location to anyone who needs home furnishing.

April 2, 2023
Unprompted review
Rated 1 out of 5 stars

3 times broken beyond repair

My husband and I ordered a kitchen island back in January. It would only take a couple weeks to get in. When the 1st one came, we got a call that it was broken beyond repair and they would reorder. A couple weeks later, we got another call saying the 2nd island was broken beyond repair....so we said ok, we'll try once more since we really wanted this island. A couple weeks later we got a call that it would be delivered the following day. So my husband took apart our table, brought it downstairs to make room for the island. The next day, we got a call saying the 3rd island was broken beyond repair. Now that is absolutely absurd!! 3 TIMES??? We just wanted our money back by this point. The manager told my husband he would send a check directly in the mail to him. Well, today, his credit card was credited back...no check was given like promised. I guess you can say we will NEVER be shopping here again.

January 14, 2023
Unprompted review
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Judy, we can certainly understand your disappointment. We are very sorry to that that the kitchen island arrived broken 3 times. We understand that that you got a refund but if there is anything else you need assistance with feel free to email our Customer Care team at rfcare@raymourflanigan.com. -Jeff V.

Rated 2 out of 5 stars

Get everything in writing. Absolutely everything, delivery, taxes, TOTAL FINAL COST.

Our sales person was pleasant, but not honest with add on fees. After all was said and done, the sofa cost was almost $1000.00 more than the original quote. Add on, add on.

My husband is ill, thus we need this type of sofa. We have done business with you previously. Just spit it out, be honest.

April 3, 2023
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Thank you for taking the time to leave a review. We apologize for any miscommunication regarding the additional fees associated with your purchase. We strive to be transparent about all costs and will use this feedback to improve our sales process. if you'd like to talk with us further feel free to email your order details to rfcare@raymourflanigan.com and our Customer Care team will reach out to you as soon as possible. -Jeff V.

Rated 5 out of 5 stars

Excellent Customer Service

First, Dave greeted us as we entered the store and inquired if we needed help. We indicated that we preferred to look around a bit first. He gave us our space. Second, once we had questions he checked in with us again and assisted us front there. My son and I liked that Dave was not overly pushy about certain styles, but knowledgeable on pieces we were interested in. He worked with our interests. We made one purchase and set up shipping. Was a good experience.

April 2, 2023
Rated 5 out of 5 stars

Sales person allowed us to make our…

Sales person allowed us to make our decision and gave us our space to try the mattresses that we wanted. When we had our questions, they were right there to answer any question that we had. At previous businesses we had sales people completely follow us around and felt uncomfortable discussing our feelings towards what we were trying out.

March 19, 2023
Rated 5 out of 5 stars

They exactly what we came in the store…

They exactly what we came in the store to buy. The sales associate, Michele Pretopapa was very helpful and knowledgeable helping to also find the right bed pillow for my husband that has 2 arthritis in his neck, shoulder and upper body. We look forward to getting the new adjustable bed frame and pillow for a better night's sleep.

February 6, 2023
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Thank you for your review Judy Sutton We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Easy online experience

Easy online experience and great assistance from live chat.

February 3, 2023
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Thank you Barbara Ross for your review. We're glad to hear that your online purchase was seamless! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Great service

Great service. Replaced my chair after it stopped working. I had a new chair in days.

February 1, 2023
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Thank you for taking the time to leave a review. We're glad to hear that we were able to quickly replace your chair and provide great service! -Jeff V.

Rated 5 out of 5 stars

The salesman Joseph Attinello was…

The salesman Joseph Attinello was extremely helpful. He was kind and knowledgeable and took the time to get me exactly what I wanted.

January 21, 2023
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Thank you Tracy Damante for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

NICE EXPERIENCE!

GOOD EXPERIENCE.

January 4, 2023
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Thank you Ronald Lambek for your kind words. We are happy to hear you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 4 out of 5 stars

salesmen knowledgeable

November 19, 2022
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Thank you for your review Fred We are happy to hear that your sales person was knowledgeable!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Great

New what I wanted and took care of me

October 15, 2022
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Thank you for your review, Patrick! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Very friendly and very helpful

Very friendly and very helpful. Also has a very good selection to choose from.

October 9, 2022
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Thank you JAMES Dfor your review. We're happy you enjoyed our service and selection!! We hope to see you again. -Jeff V.

Rated 5 out of 5 stars

Quality Furniture at Good Price

Phillipsburg, NJ store has reasonably priced kitchen chairs that were high quality and do not break the bank. You just have to attach the seat to the back of the chair. Phil was also helpful answering any and all questions while giving customer chance to explore furniture at their leisure.

October 2, 2022
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Thank you for taking the time to leave a review, sdb! We're happy to hear that your sales associate was helpful and gave you space to shop comfortably!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

I met Phil when I walked in he was very…

I met Phil when I walked in he was very polite I told him I was going to be a real challenge for him that he took it on and he did very well he was very polite and very nice!

September 26, 2022
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Thank you Georgia Holtz for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look