rayskillmanautocenter.com Reviews 

Serious issues with Ray Skillman. Made an error on original loan and all paperwork. Charged us 250.00 for their mistake. Changed odometer readings from the vehicle to paperwork then when paperwork was fixed changed odometer reading. Which effects warranty that was purchased. Having to pull in legal actions to get this fixed. Hopefully we will be able to do soon.

I purchased a vehicle and felt swindled. During the process I made it clear that I wanted the best warranty they could offer included. Not until the end of a 4 hour process and they brought out the 10 page contract did I notice that the warranty was tacked on as a $5,000 charge. At no point was that discussed with me. I was under the impression they were including the warranty for free since I was paying sticker price.

I went to Ray Skillman KIA Northeast Indianapolis, IN.
The sales team are great. Friendly, Helpful, and knowledgeable. They really try to get the best deal for you, and they will be my first stop any time I buy a new car. I recommend anyone looking and in the area to talk with them when they are car shopping.

Went to the service center here (8424 U.S. 31 South) today (April 20, 2022) to get a cooling system flush. Told the clerk that I needed an oil change also but was told over the phone that they would only do synthetic oil. The girl said that was not true and asked if I was sure I was talking to someone at that location. She said that if I did not want synthetic oil I would get regular old fashion oil, and everything would include a free car wash. She seemed nice and appeared as if she knew what she was talking about so I told her I'd get the oil changed too. I told her I was considering new shocks also and asked her if she would have them look at mine and let me know if new shocks would make for a better ride. She said she would do that. After waiting a couple of hours for them to do the work I was ready to go. As I was leaving I noticed that the car had not been washed as promised. After further investigation I noticed that nothing had been topped off. I thought that was customary; maybe not, not here anyway. And, upon reviewing their inspection sheet (inspection included with any service) I noticed they had not pointed out the problem with my rear wiper. I would have been happy to pay extra money to get that fixed, but somehow they missed it. And, their paperwork also said they put in synthetic oil. It did not include any information on shocks. I don't know if they don't like me or if they're just not knowing what they are doing. Maybe they were upset because I didn't purchase my SUV there. I haven't purchased a vehicle from Ray Skillman since the 90s. I don't remember that being a bad deal. I got this car back during the holidays and thought the dealership was the best place to get service. It only has 61K miles. But, definitely not this dealership. I called the service department. It had been about 15 or 20 minutes since I'd left. He said to come back and get the car wash. I thought it would be best to address the other issues when I got there, but when I got there he said the car wash was broken and for me to come back next week. No confrontation or anything, I'm not going to try to discuss anything with people who don't know the truth from a lie. At this point I'm concerned that they did not even do any of the work. And, I won't be back for that free car wash, I doubt that they could do that correctly either. They would probably break something if they haven't already, or even if they have. Now I know where not to buy a car. They don't deserve 1 star.