Ritchie Bros Reviews 

They're extremely dishonest. They're not what they used to be. They have many flaws. No one regulates them. That's why we now buy more safely at regional auctions. And it's not like we're going to defend ourselves with lawyers. That doesn't work.

UPDATE: They got their money 7\1. I requested the title and a Bill of Sale on 7\21. 7\23 I got the title, but no Bill of Sale. The state won't register it until they have it. I have contacted RBros everyday since. They created an incident with their title dept. Truck has been sitting in my yard since July 3. It is the 4th of August and I'm still waiting.

As bad as it gets. Dishonest rude lazy with poor communication. I’m ethnic and I was forced to deal with racial slurs and truly discriminatory behavior. This is an ugly company. Go elsewhere.

Ritchie brothers and their process for buying a large crane is absolutely horrific and they do not have their act together. This has almost been the worst 16 days of my life and their entire management team should be ashamed. These people keep pushing us in a circle going from easily buying the equipment online to needing a trillion different little things on every single document in the entire world that has anything to do with the field of work that you’re in. Ridiculous. I could type a million words in the review right now that wouldn’t even get close to how awful this process has been. I’ll never buy through them again. I’ll bring a suitcase full of cash money to the seller of anything I want before I go through Ritchie brothers or their sister companies ever again. If you find something you want to buy then contact the seller and avoid Ritchie brothers…
Their management team should be immediately fired and someone else come in and fix this crappy process they got going on here… absurd.
Why do I have to beg you to take my $270,000.00 and then jump through a million hoops to make you take my money! Just take the damn money and transport the machines!!!

Absolute crooks. How is this company still in business? They will rip you off, keep your money. Hard to communicate with them will spend hours on the phone.

I purchased an “unused” piece of equipment at a recent auction. When I inspected the equipment after the auction, they were many deficiencies, including substantial fluid leaks. I have spoken with the yard manager several times over the last seven days and their stance is that someone must’ve filled it with fluid during the auction and it spilled all over the machine. I asked her who did this and she stated that she did not know. This reply is unacceptable to me. I escalated this to upper management and their response was it was sold as is where is even if it was an unused piece of equipment.I stated that the leaks and other deficiencies should’ve been listed in the report. I do not recommend buying equipment at Richey brothers auctions.

Poor services very high fees no understanding

Terrible customer service. They lied about the truck and stonewalled me when I pointed out there were no difficiencies listed. I won't buy from rb again simply on principle

Made an offer and was expected to finance since I was already preapproved and was waiting on the items to be financed. Days go by and they notified me that the interest rate would be (14.9%) and it was under 10k (my mistake) so the rep (TylerK) says you need another purchase to get over 10K, I was reluctant but I needed a trailer anyway. More days go by and no response. On the last day they decline the purchase stating they couldn't finance the trailer and the truck was not enough. I'm thinking what just happened (bait and switch). Luckily I had a back-up plan because they are very uninformative but they will overload your email begging for your business. Definitely have your plans A and B. If its your first time ease into it because you will surely miss something.

I never had a bad experience onsite picking equipment up. However I will warn you about taxes and where your equipment is located. I was shocked to see a 10 percent tax on a Welder in LA. Between tax and action fee made something inexpensive not worth buying. It added 20 percent to the total cost. So look at the state tax on the location. It can be a make it or break it.

This company took forever to come and get my gradall and when they came and got it and sold it they sold it for less than what scrap prices were. I had $24000 in this piece of equipment and it ran great.They sold it for 3 thousand five hundred dollars, it would have scrapped for 5 thousand dollars. I'm so upset and lost so much money

Pickup at the davenport Florida, February auction is totally unprofessional, you need to book an appointment even for the small items, they are a month behind in bookings for pickups, A MONTH! They only have 5 loaders running at a time, trucks are lined out to the road all day, our trucker at one time arrived for his appointment on a Friday at noon, waited until 4pm and didn't get loaded, they made him stay all weekend until Monday. SHAMEFUL!! They should spend some of their enormous profits they make form this auction and hire more people and more loading equipment for what is needed of an auction this size, half a dozen skid steers should be used for the small items and telescopic forklifts should be used for the medium size pieces and the loaders for large, if they have a dozen or so more machines to load it still would not be enough, spend some money from your high commission rates for more help and machines to load out, doing this to the truckers and the public that buy from you is shameful...

The issue with RB is that you have no ability to get to someone in charge. You're stuck with their support staff who will not redirect your call to accounting, to management, to anyone. When you ask a question, they respond with. We purchased a truck at auction. Initiated a wire transfer the following day. We made travel plans that included two air flights and arranged transportation to the seller site. The issue was that we need to get the truck before a major storm system moved in. We sent wire confirmation to the seller and no fewer than 5 separate times to RB employees. Somehow, no one got any attachments. No one gave a straight answer. No one solved the problem of payment. One rep told me to call back at 7:00PM to talk to a manager. When I did, I was informed that all managers were gone. When RB finally admitted they had received the wire transfer, they informed me they needed 1-3 additional days before they would release the truck. By this time I was enroute to the seller's site. Now, three days later I still have not received an invoice indicated I've paid. I suppose at some point I will receive notice that I paid.

It's sad to see one of the best auctions turn into the worst. Greed will ruin this business. Most photos are posted late.Rating 1.3 * is simply disgraceful but no one seems to be doing anything. Wake up !!

i was always the auction company customer ..after getting so many ads and pop ups from richie brothers i decided to give them a try,WHAT A MISTAKE!!
THE WORST CUSTOMER SERVICE,THE WORST MANAGMENT ,RUDE AND MEAN , I SPENT A TOTAL OF $17000 IN TWO DAYS AND WILL NEVER SPEND ANOTHER DIME ..THE AUCTION COMPANY IS THE PLACE TO BE ..BEST SERVICE,VERY PLEASENT PEOPLE THAT REALLY HELP YOU OUT..UINLIKE RICHIE BROTHERS ..THE TOTAL OPISITE ..I AM SURE THE CORPRATE OFFICE WOULD NOT ALLOW THIS BUT IT IS HAPPENING IN LOS ANGLES BRANCH.PERRIS CALIFORNIA....WORST SERVICE EVER

UPDATE: JUST got my title - 1) the title is STILL in the seller's name (I paid Title doc fees) - was told these "title doc fees" were for them to 'WRITE MY NAME ON THE TITLE" and to send it to me (which by the way it took them 30 days to send it to me). NOW, I still have to go to my courthouse to have the title transferred to my name, PAY the fees AGAIN - and was told I could "try" to get a refund on the fees I have already paid but since it is past the 30 days I probably would not get a refund. WHAT A FRAUD!!! This Alexix Brooker that held on to this title that ALL SHE DID WAS WRITE MY NAME ON THE TITLE to send it to me AFTER the 30 days was over - has really put the screws to me/us. I DID re-rate this company because although we have a truck now that is in better shape than most - after we have had it in the shop and replaced numerous things on it, they still are not a company that I would EVER buy something from again because their business practices are atrocious!

This place is a joke. I was preapproved up to 50k for a backhoe but they move so slowly I had to pay for it out of pocket or lose the machine I wanted. The lending agent Dave Sprauer told me "buy the machine and we will remimburse you". Their website says approval in a day but that doesn't mean getting the loan. I waited for well over a month, jumped through a bunch of hoops, paid $1000 for insurance I didn't need etc only to be told later they weren't going to finance the machine because they think it's older than the tag says. They insisted on inspecting the machine but didn't have field agent near the location so they contacted my neighbors/employees and asked them to spend hours downloading apps and performing the inspection without my knowledge and ON MY DIME. No one even notified me they decided to not go through with the loan, I had to call 2 weeks after the inspection to find out. Very unproffessional! This place cost me a lot of time, money and aggravation and never came through in the end. I don't recommend anyone dealing with them.

Ritchie Brothers was calling for payment the day of the sale. Their financing department had approved me for plenty, but the representative was on vacation.....SO I get a local loan get wired and then veritread shippers got paid for shipping and then no show. they dont call, they dont ship. Can't get them to move and it's past the 8 day wait period that the item is supposed to be moved. I thought that there was some sort of comunication through RB and the shipper. But RB doesnt care after they get their money. I am SO disappointed.I still havent heard about the skid steer. I dont know if there even is a skid steer or if this is just a scam. It feels like a scam. NEVER AGAIN!

These people are con artists. They took $40,000 worth of equipment, sold it for $6,000 and kept $4,800 for themselves. I had two fully operational diesel generated heaters that are over $50,000 each new. I could have scrapped this equipment for more money than they got me. Don’t ever sell anything with this company. THEY ARE CROOKS!!!

Australia rb auctions, has unreserved auctions but the staff in every state dummy bid the prices up . So much now that you may as well shop elsewhere and get same or better price s.