RBC Reviews 

What a nightmare - in 45 years of banking on an international basis I have never experienced such incompetence. Completely process driven with poorly trained staff who no longer appreciate the full value chain of the service they are charging for and do not understand their own processes. Shocking!!!!

I have been a member of RBC since my father opened an account on the day I was born in 1954. I have never ever had an issue in a branch. I cannot tolerate the virtual assistant. I am not interested in chatting with him for even a second. I want to be connect to someone. Actually the virtual assistant and I are going to have a fight. So back to why I still love RBC because they are always so helpful in Branches. I also have never had one issue with a person on the phone. But today was one of my favorite experiences. I went in the Branch in Sydney, Nova Scotia on Charlotte Street and was not sure what I needed to do to pay a certain bill. The lady that waited on me was the best. In 5 minutes she solved my problem and I was on my way. She was the teller at the Business window. So thats why I like RBC.

RBC Bank is the worst Bank people I had this bill that I could not pay on june 7 so I made a stop payments for $ 12.50 on june 7 did not come out but on june 14 the same payment came out on june 14 with a stop payments even with the stop payments on the account know RBC is charging $45 of NSF on my account .. I have an other bank account with different bank this bank would never do this

I wish there was a 0 option to give. The customer SERVICE is HORRIBLE. All the people that work for RBC are unprofessional.
I called to ask a simple question but ended up getting bulled by the staff. He made my day worse. Please do better next time, you don’t know what people are going through behind that phone call.

RBC has the most inefficient , delaying system of applying mortgage prepayments! The promise was 2 ( already long ) while other banks immediately ! Then the promise of backdating the prepayment most often fail . Stressful . Dont go to RBC for your mortgages . It is a struggle . Problems notceven resolved so it becomes a continuois nuisance. Check out also the interest taken out . They are inaccurate .

I agree with everyone here ! Stay away from this bank

My RBC credit card wasn’t renewed automatically. Multiple calls later… apparently my account had been accidentally referred to collections (?!?!). Many apologies. They promised a quick courier of new cards. 10 days later they arrived by Canada Post.
Now, a flight booked through RBC Avion Rewards VISA was charged on both the credit card and with points. Many apologies. I am to wait 5 to 7 business to see what can be done. This doesn’t inspire confidence.

I've been with RBC for a long time but they've gone horribly downhill over the last year or 2. I'm very rural and a long distance from a bank so online banking has been my go to for years. But RBC online banking service is disgusting. I dread trying to use both the website and the app, have come to expect it not to work. I can only rarely access my account, and if I do I can't send e-transfers, or pay some bills most of the time. Their verification methods don't work very often. Calling repeatedly is annoying and most of the time the customer service rep is of little to no help, and some seem to have little knowledge of how the website/app even work. It's happened so many times I've lost count. As a last ditch effort to stay loyal I left a detailed complaint through their website. I received an auto response email that they received it and another that they'd closed the complaint. So I've given up hope, will be going elsewhere as soon as I have time to drive the hours to get my money.

This has got to be, the most incompetent workforce I’ve ever had to encounter. Why don’t you train your retail staff? It’s not that hard? If you need a bank, it’s not RBC

From the length of time I’ve been with Royal Bank, it appears as though the last thing they are interested in is keeping the client happy. Their red tape is ridiculous. Their business practises are ridiculous and getting in touch with them is like pulling teeth. Their complaint department is a joke.

Made a westen union transaction through RBC online banking on May 15th and it was debited same day but when I contact Western Union today they informed me funds could not reach to my family in need because RBC never released the funds to them, Callled RBC and after 60 minutes of hold first person said funds were not released as I have to visit the branch and when I refused he transeferred me to another person. Complete differant story this girl said funds were not stopped. So frustrating finally I just cancelled the wetern union transaction and hoping to see my money back . Will never trust RBC again and close all my accounts with them ASAP.

This bank is the worst on the planet, can't simply move money without massive "technical" problems, I have spent hours in the branch and on the phone trying to fix basic issued. The App is the worst and way over complicated, if I hadn't got a mortgage tied into this bank I would have left ages ago. DO NOT TIE YOURSELF IN WITH THIS OUTFIT

Stay away from this Bank, and especially Ali Sekandari, my commercial banker. My business, Mile Public House, directly across the street from my branch, has been a loyal customer for the past 12 years. Yet for some reason, it is absolutely impossible to reach my banker Ali Sekandari. For the past 3 weeks, I have left multiple messages, sent emails, called dozens of times, and still no answer. Worst customer service ever. This man is useless and should be fired.

I have been with RBC since 19787 they have always been there for my first new car in 1989 mustang it was so sweet but they helped me and I am wave 60 years old eight years ago I bought my first house and they still helped me to get it and really all I have to say is that they are better than great and I would want them in my corner ass they have always been

I over contributed to my TFSA and wanted to reverse the situation by transfering stock in kind to another account, the representative suggested I should talk to CRA, WHY ???? when he should have just gone ahead with the transfer as requested, I wasn't asking for tax advise. CRA wasnt sure if in kind transfers were available (OBVIOSLY ) they are TAX people not bankers for gods sake, I liquidated stock to reverse the situation at a loss of over $500 , on further enquiries I discovered that a TFSA transfer in kind is possible with no problem, thats when I reached out to a supervisor for an explanation , ,of course now we go through the non responsible dance, I asked for the recorded conversation information and was informed it was company policy that that information is kept private to the bank for my banking safety, laughable isnt it ? then they offered me 9 free trades , then as it stil wasnt resolved offered me 20 free trades pretty well to go away and dont bother them any more , today I recieved an E mail with a distorted picture of what took place (not the recorded conversation ) and how I was informed by the representative that a transfer in kind could be enacted, also how all gathered information will be used for better representative training, just great ( I just funded RBC training, and a decision was made that no free trades would be available to me, of which I was aware as I turned them down in the first place , I just wanted to be refunded due to the representatives mistake , as a senior every penny counts in todays world, and RBC just wrigled out of a $500 refund, its now in the hands of the ombudsman, if theres no settlement Ill be withdrawing all of my accounts from The RBC bank.. william gregory collinwood ontario

Called into the customer service line as my account had been restricted due to usage of my virtual debit-which i was unaware of. Went to pay for gas cause i was 100% out and needed to get home. Customer service rep answer asked me 10 questions to verify and apparently i didn't meet all expectations & told me have to bring 2 pieces of id into a branch, I said no I'd like to speak to supervisor i need access to my funds to get home and the Rep hung up on me. Immediately i called back spoke to someone else asked 2 questions and go in. They escalated the situation and got it fixed for me so i was allowed access to my acct again. I filed a complaint as hanging up on client is unacceptable only to hear that they reviewed the phone call and the rep did nothing wrong.

RBC became a bank of fraud. I was with RBC from 1996 and it was good. I got older and was advised to move to RBC private banking, Dominion Securities (RBC DS), as they would be more suitable to my needs. Which I did. The advisor at RBC DS promised me better rates (series) on the same mutual funds. I transferred all of my investments. Not telling me a word, he redeemed all of them, bought hundreds of individual stocks and started active trading, of course loosing money left and right but collecting fat commissions. Which is absolutely nuts because I am a conservative investor and a control freak. I discovered it only when I started filing taxes, and was absolutely stunned and having no idea what to do. I still am. I am speechless.

Customer service was rude and unhelpful. I wish I had asked for the guys name but he hung up on me.

After waiting 40 mins in queue to correct debit card access to appropriate account, I discovered that it hadn't been done. So I returned the next day to wait in another 30 min queue to have issue corrected. I tried debit card at grocery store and it was declined. My acct seems to have disappeared. With my entire savings. I am now waiting for someone to "contact back office" to ask why this happened. I am beyond furious. DO NOT use this horrendous bank