Originally had a quote on comparethemarket.com - after an initial phone call from kirsty, the price did increase very slightly due to incorrect milage input. Amazing customer service! she waited unti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shannon was absolutely amazing! She was so helpful and professional when helping us with our car insurance. She made the whole process so easy and stress-free, and went above and beyond to make sure e... See more
Company replied
Yes speaking to Cheryl Austin was very welcoming and pleasant. She went through the whole process though I giggled that insurances are becoming too expensive, still because of her expertise and frien... See more
Company replied
Spoke to Cheryl Austin today just to clarify a point on my motor policy. She was very polite and informative. She clarified what I needed to know also asking if I required anything else. A 5 star lad... See more
Company replied
Company details
- Insurance Broker
- Auto Insurance Agency
- Commercial Insurance Company
- Home Insurance Agency
- Insurance Agency
- Insurance Company
Written by the company
Right Choice Insurance Brokers Ltd (RCIB) are a Essex/East London based broker of a wide range of Insurance products including Motor, Home, Bike, Van, Commercial, Taxi, Motor Trade, and more recently, Breakdown Insurance via our AutoAid, Autonational and Euro Rescue sub-brands.
Contact info
St James House, 27-43 Eastern Road, RM1 3NH, Romford, Essex, United Kingdom
- 01708 336 519
- help@rcib.co.uk
- www.rcib.co.uk
4.7
Excellent
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and resolved issue
The agent we spoke to, Cheryl Austin, was very helpful and although couldn't give me an answer at the time I rang, she followed up as promised the next day and resolved the query I had.
She was very reassuring that the issue I was having could be resolved and actioned this within a short time.
July 7, 2026
Unprompted review
Reply from RCIB
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Cheryl reads this.
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Wonderful customer service was very…
Wonderful customer service was very helpful thanks James D :)
July 8, 2026
Unprompted review
Reply from RCIB
Thank you for taking your time to leave this review. We like to hear that our staff are making our customers happy and giving great customer service.
Customer service is great thank you…
Customer service is great thank you Shane
July 8, 2026
Unprompted review
Reply from RCIB
Thank you for taking your time to leave this review. We like to hear that our staff are making our customers happy and giving great customer service.
Cheryl was very friendly and chatty
Cheryl was very friendly and chatty
July 7, 2026
Unprompted review
Reply from RCIB
Thank you for taking your time out to write this positive review. We like to hear that our staff are making customers happy and giving great service.
Excellent support from Cheryl
Excellent support from Cheryl, speedy replies back when requesting additional information.
July 7, 2026
Unprompted review
Reply from RCIB
Its great to hear that our staff have exceeded expectations. Thank you for the feedback.
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Cheryl Austin is very…
Very good service Cheryl Austin is very good customer service she deals with customer very nicely
July 6, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback.
Quick and easy conversation with Louise…
Quick and easy conversation with Louise McGregor. Amend to policy completed, no problem and docs landed in my inbox straightaway. I will continue to use RCIB. It is refreshing to actually be able to speak to a human being quickly and to sort things out easily without being shunted from one menu to another and put on hold. Thank you!
July 6, 2026
Unprompted review
Reply from RCIB
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Louise reads this.
Very Helpful customer service advisor
The customer service advisor, CHERYL AUSTIN was very helpful - she was attentive, patient and communicated the information I wanted effectively. She helped me make the right decision to upgrade my policy. Thank you for your service
June 30, 2026
Unprompted review
Reply from RCIB
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Cheryl reads this.
I phoned up expecting to have a problem…
I phoned up expecting to have a problem cancelling the policy and Cheryl was very helpful in cancelling this- I even got more money back than I was expecting, so I was delighted. Call took just 11 minutes including menu time :)
July 6, 2026
Unprompted review
Reply from RCIB
Thank you for taking your time out to write this positive review. We like to hear that our staff are making customers happy and giving great service.
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Ace v,was very helpful and explained…
Ace v,was very helpful and explained the changes to my policy ..
Very good service,
July 4, 2026
Unprompted review
Reply from RCIB
Thank you for taking your time out to write this positive review. We like to hear that our staff are making customers happy and giving great service.
Lack of proper communication
Terrible experience with lack of clear communication at every step of the way. Ample of emails pointing yo the portal but phones not answered. Unfortunately i found them via a comparison website so went with them. Can’t wait for the year to go,
May 12, 2026
Unprompted review
Reply from RCIB
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to help you.
Cheryl Austin has been acceptably great…
Cheryl Austin has been acceptably great with her customer service to my queries. Thank you bosses she needs a raise 💖
July 3, 2026
Unprompted review
Reply from RCIB
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Cheryl reads this.
Cheryl Austin was so kind
Cheryl Austin was so kind, understanding and helpful.
July 3, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback.
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Very helpful and friendly service from…
Very helpful and friendly service from Louise McGregor.
July 1, 2026
Unprompted review
Reply from RCIB
Thank you for your 5-star review, we appreciate hearing our staff are doing a great job.
I had a payment issue
I had a payment issue, which I was struggling to deal with, until Cheryl Austin called me and resolved this for me, I can’t thank her enough for the time and calls she made to help me.
Thank you so much Cheryl.
Adam brown
July 1, 2026
Unprompted review
Reply from RCIB
Thank you for taking your time out to write this positive review. We like to hear that our staff are making customers happy and giving great service.
Very helpful sorted my issue out
July 1, 2026
Unprompted review
Reply from RCIB
Thank you for your 5 star review.
Cheryl Austen - star
Simple to make contact, easy to add amendment, customer care assistant very friendly & easy to talk to and explained details of change
July 1, 2026
Unprompted review
Reply from RCIB
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Cheryl reads this.
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Dealt with my query and gave a…
Dealt with my query and gave a resolution.
Excellent customer service
July 1, 2026
Unprompted review
Reply from RCIB
Thank you for your kind words and 5-star review.
Easy process
June 30, 2026
Unprompted review
Reply from RCIB
Thank you for insuring with us and thank you for the feedback.
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