Reach Solutions Reviews 67

Unfortunatly when our account manager was not available no one picked up the work. We also struggled with getting any changes done to website and any marketing material which is a shame as the promise was very positive

They first make you explain about your advertising before they start work all plan and simple with this company in future all my advertising will be with them and I will recommend all friends and to all and vary best coming future best of luck and thanks

My experience with Reach PLC this year has been extremely disappointing. After spending over £10,000, I saw zero return on investment and felt the entire process lacked transparency and accountability. I kept raising concerns about performance, but the support and communication never improved. They even tried to sell me more to say the performance will improve.

For me personally, this has been money down the drain, and I would strongly caution others to do their due diligence before committing to anything with them.

Absolutely awful company. I should have learned the first time I had problems with them
I asked for my URL code they haven’t given it to me but taken my website down
I will be taking this further

Karen our account manager has been so patient with us, and worked incredibly hard against tight deadlines, but she's also been very fun and professional to work with at the same time. We'll await the results of our campaign work but the 'experience' so far has been nothing but helpful and professional.

.............DO NOT TRUST THIS COMPANY............ This company designed and built a website for us and continue to host/manage the site for a monthly fee. We are having issues not receiving emails from the contact page on our website. This is costing us as business dearly as we are missing customers contact. Ari in the technical help team started out really well trying to fix the issues. However we are still have ongoing issues with not receiving all emails. Now they are Ghosting us, Ari included, Do not answer emails, I have asked for a number to call, Also completely ignored. They are a large organisation and to completely ignore your customers is disgraceful and unprofessional!

I just want to say thank you to the Sitebuilder team, in particular, Georgia. They always go above and beyond for us recognising the importance of our website which, is in effect, our shop window. We are grateful for their care and attention to detail.

Agreed an advertising package for a 1 year contract. They took money 2 months before doing any work. They then cancelled the contract due to their advertising partner pulling out their agreement. They continued to take money from us, ignored several mails over the course of a month. They have just responded with "your invoice is in query".

Terrible organisation, big company bully tactics, thieves.

Asked for a campaign to push our online delivery business in a local area. Was quoted over £3000 for a 'Gold' campaign and all seemed good.

Felt a little rushed into making decisions but nothing I was concerned about at the time. Got the campaign up and running how we wanted it and all seemed well, designs were fantastic.

A couple of days into the campaign I told our account manager we haven't seen the advert once, despite being in the catchment area, I was told this was normal.

We set up a specific discount code for this campaign with £12 off £15 worth of groceries. Something 1700 people had taken advantage of up until that point from other channels.

I was growing more concerned after a week of 0 redemptions and not seeing the advert, asked my account manager to call me several times (after him ignoring my calls) but he wouldn't. He texted me to say interim report will be out soon. I asked was the campaign actually running as 0 redemptions seemed impossible. Back and forth of this for 3 more weeks and the campaign is over with 0 redemptions and 0 ROI.

I hear nothing as my account manager is now refusing to text me back also, Until I get a payment reminder. I call the number on there and speak to a colleague of his who says she will put me in contact with his manager, but didn't.

I get another payment reminder and ask the accounting team to put me in touch with someone and they put me in touch with his manager, who calls me and speaks to me, promises to get back to me on the Wednesday, but doesn't. I email on the Friday to ask where his reply is, and I get an out of office email reply that he is away for two weeks.

I relay this back to the helpful lady from accounts and she emails his manager to ask him to contact me. He doesn't.

Then I get a report from the original account manager telling me how well the campaign has done and it has performed "Above average."

Now I'm left with a bill for a campaign, I'm pretty sure didn't run, no proof it ever did run and has categorically yielded 0 Return on investment. FYI a campaign report is absolutely not proof that it ran.

Very small amount of impressions and didn’t really seem to work for the cost we would have been better to spend the money on fb and insta advertising.

My booking was not honoured and I needed to accept a less than saisfactory alternative - to the detriment of my campaign strategy.

Fast and responsive service
Our request for an advert was handled quickly and once I had provided our requirements the advert was ready for publication

Professionally handled. A responsive service and well-designed and presented advertisement based on my original artwork, which picked up my concept very effectively. My only criticism is that I wished to place a final advertisement at one's week's notice and, having left messages and sent emails, no one got back to me.

Misleading to get a sale, lies throughout.
0 results of adverts, mid to poor communication throughout

Karen was great throughout the whole process, gave us the creative freedom on our adverts but also gave us the option to have it done for us.

Excellent account management. Michael was very easy to get hold of and sorted out all my requirements

Not a single reply from my advert. A complete waste of money

A really helpful sales person who knows what is required for clients.

Our Account Handler was very helpful and informative. He put the actions in place quickly.