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RealDoll Reviews 

88
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional product quality, detailing how the items look remarkably lifelike, beautiful, and provide wonderful satisfaction during their daily use. Consumer feedback reflects the wonderful support, fast shipping times, secure packaging, and extremely reliable communication received throughout their entire online purchasing journey. However, some people mentioned experiencing significant delivery delays, missing components, color discrepancies, and exceptionally long waiting periods for their packages to arrive. A few reviewers also noted receiving poor communication and no helpful customer service response after encountering serious problems with incorrect or flawed shipments.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptionally high quality... See more

Quality

Clients share high satisfaction regarding quality, frequently praising the realistic appearance, exceptional... See more

Customer service

Reviewers highlight high satisfaction regarding customer service, frequently praising quick responses,... See more

Order

Reviewers express mixed feedback about order experiences, with some consumers reporting fast processing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently, I got a new and improved face from RealDoll! The face is detailed and the makeup is impeccable! The Best thing about the purchase is knowing that the President Sue is in control of things. N... See more

Company replied

Rated 5 out of 5 stars

Pretty good communication thru out the construction or creation of Violet. Also were willing to bring back sometime I'd seen a couple years ago

Company replied

Rated 5 out of 5 stars

Excellent products! Top shelf for products! Best on the market! Excellent customer service. Been buying products from Realdoll for over a decade ⭐️⭐️⭐️⭐️⭐️

Company replied

Rated 5 out of 5 stars

Real Doll sex toys are like nothing else out there. Not only do they look real, but they feel realistic and amazing. They are pricey, but for very good reason. I have bought several cheaper toys over... See more

Company replied


Company details

  1. Sex Toy Store

About RealDoll

Written by the company

RealDoll started in 1997, in a supply closet at a Halloween mask factory in California. The founder, a working sculptor, pictured a world where humans and technology could coexist and create together. The first figure took eight months, four hundred pounds of plaster, and a quiet collection of silicone samples stored under his desk. That figure became the foundation for everything the company has built since.

Nearly thirty years later, RealDoll products are still designed, sculpted, painted, assembled, and finished by hand inside the Las Vegas studio — by an in-house team of artists, fabricators, engineers, and roboticists. RealDoll has never been an adult company. It is an art studio that became a materials science company, then a robotics and AI company — in that order. The work has been the subject of movies, documentaries, and serious cultural conversation, and the founder has personally sculpted the majority of the figures the company has ever shipped.

The purpose has stayed the same since day one. RealDoll believes the future of intimacy should feel more human, not less, and that curiosity and play, amplified by AI, are how to get there.

Today, the company is launching its next chapter: an AI companion platform designed for skill building and intimacy exploration, alongside a new generation of intimacy hardware — and the safety, quality, and integrity standards a category like this has needed for a long time.

Our core product offerings remain an essential part of our process. The worlds most realistic companion dolls, dildos, and pleasure sleeves. As seen on Vanity Fair, Slutever, and more international news outlets.

Realdoll leads with it's core values of curiosity, companionship, and the private work of exploring what intimacy means.

Almost three decades in.

Still building.

Designed and manufactured in Las Vegas. Sculpted by hand.


Contact info

4.0

Great

TrustScore 4 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(88)

34 reviews in the last 12 months

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Rated 1 out of 5 stars

They robbed me of almost $1000

They robbed me of almost $1000 by not ever shipping my order or refunding me.
When i tried to chargeback my card, they fabricated proof that they delivered the product and my chargeback was denied.
SCAM COMPANY DO NOT BUY ANYTHING HERE

August 14, 2024
Unprompted review
Rated 1 out of 5 stars

One year since order, no news, and nothing shipped

Ordered 14th August 2023, it's been a year now. They cashed in my order immediatly thaugh. Customer service never answered my emails. I managed to get an answer via the chat on their website about three months ago, saying they were sorry and would send the order before the end of the month. No news since.

August 9, 2024
Unprompted review
RealDoll logo

Reply from RealDoll

Sue here, new president of Realdoll. I am very sorry you had this experience with us. Unacceptable. Now that I am in the chair my first order of business is revamping our customer experience and delivery times. Please shoot me a note at contact@realdoll.com and we will work to make this better.

Rated 1 out of 5 stars

Please do not make any purchases from…

Please do not make any purchases from this company. They are giving expected delivery times that are not factual at all. I have been waiting for 1 year now I purchased August 2023 and still haven't received anything. I sent numerous numbers of emails and it takes them a while to reply. So far I've sent 2 more emails this last month and have yet to hear anything from them. I don't know if the company is struggling but for the price they are charging no one should have to go through this. It's at the point where they need to just send everyone their money back and go back to the building board and figure out how they can keep up with the demand to avoid this from happening

August 6, 2024
Unprompted review
RealDoll logo

Reply from RealDoll

Sue here, new president of Realdoll. I am very sorry you had this experience with us. Unacceptable. Now that I am in the chair my first order of business is revamping our customer experience and delivery times. Please shoot me a note at contact@realdoll.com and we will work to make this better.

Rated 1 out of 5 stars

Horrible experience

Wow, I wish I read all the reviews before purchasing! I purchased jones May 24 and it's still in ordered status, and don't think i'll ever get it

August 4, 2024
Unprompted review
RealDoll logo

Reply from RealDoll

Sue here, new president of Realdoll. Please shoot me a note at contact@realdoll.com and confirm if you received your order.

Rated 1 out of 5 stars

4-6 weeks ends up "Over 8 Months"

They should be honest on their Website.
Website says 4-6 weeks.
I am over 2 months waiting.
After contacting them, they send me an email saying it may be
"another 6 Months!"
So much dishonest out there and misleading information when you order.
Had I known, I would not have purchased and had them charge my card if it would take a Total of over 8 months to get it.
I will NOT be doing business with them in the future.

August 2, 2024
Unprompted review
RealDoll logo

Reply from RealDoll

Hi, Sue here, new president of Realdoll. Thank you for this feedback. I am very sorry you had this experience with us. Unacceptable. My first order of business now that I am in the chair is revamping our customer service department, customer communications, delivery times and earning our customer trust back. Please shoot me a note at contact@realdoll.com and we will work to fix this.

Rated 1 out of 5 stars

Dirk Order 9/2/23 Never Delivered As Of 8/1/24

Placed an order for the Dirk in December 2, 2023.
Like all the others, I was told about delays and labor shortage....
I own a business and do understand the real issues post Covis has caused.
I emailed (after several calls and messages) and received a response (now early July 2024!!) from Amaria saying that it should ship in a few months.
So today (8/1/24) I emailed again and received a quick reply saying that would do their best to send it in December. WHAT??!!!
I wrote immediately back saying how this was unacceptable and not what they contractually promised.
Anyways, I have officially requested a refund (via two follow up emails) so I guess we'll see if I ever get my money back.
Un-freaking believable!
I had such great things about the product.
Oh well.

September 2, 2023
Unprompted review
RealDoll logo

Reply from RealDoll

Hi, Sue here, new president of Realdoll. Thank you for this feedback. I am very sorry you had this experience with us. Unacceptable. My first order of business now that I am in the chair is revamping our customer service department, customer communications, delivery times and earning our customer trust back. Please shoot me a note at contact@realdoll.com and let me know if things ever got worked out, if not we will work to make it better.

Rated 1 out of 5 stars

if I could give a neg

if I could give a neg. star review on customer service I would. I ordered a real cock in the begging of feb, and the last response was possibly receive it in November. so their 4-6 week delivery is false. I finally gave up with them, and filled a funds return through PayPal. and all of a sudden they responded to me that day, and miraculous my order was ready to ship. So I guess if you threaten to take their money from them, you will receive your order right a way. don't get me wrong I love the product so far, but dealing with this company is a joke. Don't even bother to call the number on the sight, you will not get a response at all. Email you might receive a response 2-3 weeks later. Ill never order from them again, its a good product, but the customer service is terrible, and for that reason I will never do business with them again

June 17, 2024
Unprompted review
RealDoll logo

Reply from RealDoll

Hi, Sue here, new president of Realdoll. Thank you for your feedback. I apologize for the piss poor experience you had with our customer service department. First order of business now that Im in the chair is revamping our customer service and customer experience. Please shoot me a note at contact@realdoll.com, and we will work to earn your trust back.

Rated 1 out of 5 stars

Everyone please start a lawsuit against…

Everyone please start a lawsuit against this company let’s stop this company from scamming

August 10, 2023
Unprompted review
RealDoll logo

Reply from RealDoll

Hi Sue here, new president of Realdoll. I am very sorry for whatever experience you had with us at Realdoll that resulted in this review. Unacceptable. First order of business for me now that I am in the chair is revamping our customer experience and communcations and delivery timelines. Please shoot me a note at contact@realdoll.com, I welcome the opportunity to earn your trust back.

Rated 1 out of 5 stars

I have not received my refund from this…

I have not received my refund from this company I been emailing and calling they said they refunded me but it’s been a month I emailed them over 5 times Jeff has not responded or anyone else I’m going to get an attorney and any fees that I have to pay to my attorney they going to pay all fees plus refund my $904

March 2, 2024
Unprompted review
RealDoll logo

Reply from RealDoll

Hi Sue here, new president of Realdoll. I am very sorry you had this experience with us. Please shoot me a note at contact@realdoll.com, we welcome the opportunity to earn your trust back.

Rated 1 out of 5 stars

Realdoll.com will charge you but not deliver item

Ordered product from this company on December 2023. The website says 4 to 6 weeks for shipment. They charged me for the item immediately upon order. It is now June 2024 and I still have not received the item that I ordered. Every time I contact the company they just say that they are having demand issues and they do not know when I will receive the item. It’s looking like I have been scammed out of several hundred dollars. Do not order anything from this company.

June 14, 2024
Unprompted review
RealDoll logo

Reply from RealDoll

Hi, Sue here, new president of Realdoll. Thank you for your feedback. I apologize for the piss poor experience you had with our customer service department. First order of business now that Im in the chair is revamping our customer service and customer experience and delivery timelines. Please shoot me a note at contact@realdoll.com, and we will work to earn your trust back.

Rated 1 out of 5 stars

They will steal your money!!

Do not order anything from them! Placed an order back in August of 2023 and have yet to receive product or the refund I requested back in December..contacted the better business bureau which notified me that my case is now closed due to company not responding to request. EXPOSE them because these products are not cheap and it’s a shame they’re just taking people’s money!

May 14, 2024
Unprompted review
RealDoll logo

Reply from RealDoll

Hi, Sue here, new president of Realdoll. I am very sorry that you had this experience with us. Completely unacceptable. I am here to revamp our customer service, customer experience and delivery timelines. Please shoot me a note at contact@realdoll.com. Would welcome the opportunity to earn your trust back.

Rated 1 out of 5 stars

Money Wasted

I placed an order in September 2023 and have reached out to inquire about its status a few times. Unfortunately, I haven't received any response yet. I may have been scammed, although some people I know have ordered from this site and received their packages. They were the ones who recommended the site to me in the first place. Never again. Money wasted.

September 27, 2023
Unprompted review
RealDoll logo

Reply from RealDoll

Hi, Sue here, new president of Realdoll. I am very sorry that you had this experience with us. Completely unacceptable. I am here to revamp our customer service, customer experience and delivery timelines. Please shoot me a note at contact@realdoll.com. Would welcome the opportunity to earn your trust back.

Rated 3 out of 5 stars

Takes time to arrive

Delivery times may be longer than expected. The item did ship. They responded to my request. Just be prepared that the order may arrive late.

March 5, 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy anything from here

Do not buy anything from here! They lie about delivery time and never give you refund! you have to go to your bank and ask for a refund! That is total scam! They collect everyones money and when they loose their patience they charge %10 return fee. What a great business!!!

October 23, 2023
Unprompted review
RealDoll logo

Reply from RealDoll

Hi, Sue here, new president of Realdoll. I am very sorry that you had this experience with us. Completely unacceptable. I am here to revamp our customer service, customer experience and delivery timelines. Please shoot me a note at contact@realdoll.com. Would welcome the opportunity to earn your trust back

Rated 1 out of 5 stars

My experience matches so many on here

My experience matches so many on here, ordered with a 6 week delivery time quoted on the website. When I enquired they told me 6-8 months? Just for a Real***k, at first I thought it was a typo but no, 6-8 months. So I asked for a refund, there's a 10% cancelation fee and up to 45 days wait! I'm still waiting for my refund from my order in September. Awful company and looks like its time to raise a dispute with my credit card company to get my money back. Yet they still email market the product at 4-6 weeks. All Hayley does in customer service is thank me for my understanding. Awful service and communication. Do not trust this company, there delivery time estimate is just dishonest.

January 16, 2024
Unprompted review
RealDoll logo

Reply from RealDoll

Hi Debbie, Sue here, new president of Realdoll. I am very sorry that you had this experience with us. Completely unacceptable. I am here to revamp our customer service, customer experience and delivery timelines. Please shoot me a note at contact@realdoll.com. Would welcome the opportunity to earn your trust back.

Rated 1 out of 5 stars

I had contacted them on their live…

I had contacted them on their live support to ask if they had plans to make scaled down versions of their dolls and dwarfism dolls because they are lighter as i have a deformed chest from a heart murmur and cant lift more than 30lb and also asked about anime versions as that is a popular theme with dolls and i mentioned their current dolls look 30+ and masculin and up to 120lb (confirmed) and if they were going to make any 18+ models which isnt illegal to ask nor want in all US states.

I get a reply from Samuel telling me to stop that i was asking for child sex dolls based on the above questions and that im a creep and indirectly calling me a pedo. He then spreads misinformation on US state laws on small dolls saying dolls below 4f11" are illegal which is false, even in FL and TN as they are fully legal and that all their dolls are 90lb max which isnt true.

December 4, 2023
Unprompted review
Rated 1 out of 5 stars

I was told 4-6 weeks delivery

I was told 4-6 weeks delivery. The infomercial on their website that's for the product I purchased, said it could be received as early as 2 weeks. I ordered on July 4th, 2023. It's October 12th, 2023 and I haven't received it. The progress/production bar has not moved from about 60% over last 2 months. I've tried every mode of contact with no return email or return call. This was not an easy purchase but one I made when I saved enough. I thought the product was real but now I think it's a real scam. I'm so angry that I trusted them but everything looks so legit. They just don't care about just explaining what's going on. I think its because their living on the beach in Malibu living it up when I thought this incredible product could be great for my wife and I.

October 12, 2023
Unprompted review
Rated 1 out of 5 stars

Liars!

Liars!! Ok so the site says 4-6 weeks. After 14 weeks I emailed them to ask when I would receive my product. They ignored me. I continued to email for a month. Finally I get a response. “Right now it takes 6-8 months”. Then why do you have a 4-6 week lead time on your site, I ask. No answer. It’s now been another 2 moths. Is this even a real company? Scammers and dirt bag liars. The site STILL says 4-6 weeks. If you require money upfront and you lie to get it, you should not be in business.

September 20, 2023
Unprompted review
Rated 1 out of 5 stars

Awful Company

I wish I had read these reviews before purchasing. I was expecting my order to be no more than 6 weeks per the email I received or at least recieve an update if it were going to take longer. After 3 months of no updates and not receiving my order, I emailed them twice and used the online contact form that said they'd reply in 3-5 days. That was two weeks ago and nothing. I'm beginning to wonder how they make any money since it seems they take people's money but never send the product. The little order status bar in my confirmation email is still at the beginning, I don't think they even worked on my order. Trying to get my money back on this farce. It's not like anything you order from them is cheap so yeah this is beyond annoying.

June 7, 2023
Unprompted review

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