Excellent personal service in placing an order for a special bouquet. The phone was answered swiftly and my question about what to order was discussed and help given to make the right choice. Websi... See more
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Review summary
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Reviews shaping this summary
I’ve been a customer of the Real Flower Company for a couple of decades now. I wouldn’t choose anyone else, particularly for my Christmas flowers. Now, I have just signed up to their monthly Lore subs... See more
Company replied
Firstly beautiful flowers . With character and finesse . Secondly great customer service . The personal touch that's always appreciated ( on two Christmas orders I forgot to add a discount c... See more
Company replied
Having received a wreath as a present I decided to gift some flowers. They too are lovely however, I’d asked for them to be delivered in a specific place where they would been seen by the recipient,... See more
Company replied
Company details
Information provided by various external sources
Award winning florists specialising in scent with Provenance as many of our flowers are grown specially for us by our grower farms www.realflowers.co.uk Our team of professional florists make bouquets and arrangements for delivery nationwide in the U...
Contact info
Cale Street 13, SW3 3QS, London, United Kingdom
- www.realflowers.co.uk
4.3
Excellent
227 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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Love is Real
Firstly beautiful flowers . With character and finesse .
Secondly great customer service . The personal touch that's always appreciated
( on two Christmas orders I forgot to add a discount code to one and called back to ask for it to be added retrospectively. No problem )
Real Flower Co . Quality 110% throughout.
December 22, 2025
Unprompted review
Reply from The Real Flower Company
Dear Phil, thank you so much for such a wonderful review.
We’re delighted to hear you loved the flowers and appreciated the character, finesse, and personal touch from our customer service team. We’re also very pleased we could help with your discount code — no problem at all! Your kind words and support truly mean a great deal to us.
Best wishes,
The Real Flower Co.
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Gift vouchers can’t be used at the company’s shops.
I bought a gift voucher for a friend’s ‘big’ birthday in December instead of a bouquet as no flowers at year end are that special. It arrived on time having been easy to order. However I was really disappointed that the vouchers can’t be used at the company’s shops in London.
December 13, 2025
Unprompted review
Reply from The Real Flower Company
Dear Edielf, thank you for taking the time to share your feedback.
We’re pleased to hear the gift voucher was easy to order and arrived on time, but we’re sorry for the disappointment regarding its use in our London shops.
Although already stating on our website that vouchers can be redeemed online only, we will aim to make it more clear on the product itself.
Best wishes,
The Real Flower Co.
Excellent service all round
Excellent service all round, very easy and pleasant telephone order, delivered next day, thank you.
November 29, 2025
Unprompted review
Reply from The Real Flower Company
Dear David, thank you very much for your kind review.
We’re delighted to hear you enjoyed our service, from placing your order by phone to next-day delivery. Your feedback is greatly appreciated, and we’re so pleased we could help.
Best wishes,
The Real Flower Co.
This is the first time I have used this…
This is the first time I have used this company and although everything looks lovely on line you are never quite sure - however, when my order arrived it was just as I saw it and really gorgeous. The quality of the flowers are really fresh and fragrant. I would use this company again.
November 30, 2025
Unprompted review
Reply from The Real Flower Company
Dear Suzy,
Thank you for your lovely review.
We’re delighted your first order arrived just as beautifully as it looked online and that you found the flowers fresh and fragrant. We’re so glad you’d choose us again and look forward to creating something special for you in the future.
Warm regards,
The Real Flower Company Team
Consistent excellence
Always use Real Flowers as they produce the most wonderful flowers - way better than all the rest. Delivered as requested and beautifully packaged.
November 28, 2025
Unprompted review
Reply from The Real Flower Company
Dear Lorraine,
Thank you so much for your kind words and continued support. We’re delighted to hear you love our flowers and appreciate the care we put into packaging and delivery. It means a great deal to us that you choose Real Flower Company time and time again.
Warm regards,
The Real Flower Company Team
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Lovely flowers
Having received a wreath as a present I decided to gift some flowers.
They too are lovely however, I’d asked for them to be delivered in a specific place where they would been seen by the recipient, however instructions were ignored and they were put in a shed. They were there for 2 days, I really hope this doesn’t change the longevity of the flowers.
November 13, 2025
Unprompted review
Reply from The Real Flower Company
Dear Lisa,
Thank you for your feedback, and we’re so glad you loved both the wreath and the flowers. We’re very sorry your delivery instructions weren’t followed — this isn’t the experience we aim to give.
If the flowers are affected in any way, please do get in touch with our customer care team so we can put things right.
Warm regards,
The Real Flower Company
Beautiful and Fresh Flowers
Beautiful flowers and delivered exactly as expected. This is my second time using “The Real Flower Company” and they will now be my go to for sending flowers
November 12, 2025
Unprompted review
Reply from The Real Flower Company
Dear George,
Thank you for your lovely review. We’re delighted the flowers were just as expected and that you’ve chosen us again. It means so much to be your go-to for sending flowers, and we look forward to creating more beautiful gifts for you.
Warm regards,
The Real Flower Company
The flowers delivered were not fresh
My boss A-J McV ordered the flowers for her bd arrangements.
The flowers delivered were not fresh, some of the leaves brown on the edges and covered in aphis ( dead and live ones ). As a result I did not use the bunch delivered.
October 30, 2025
Unprompted review
Reply from The Real Flower Company
Dear Anita,
Thank you for bringing this to our attention.
We’re very sorry to hear that the flowers arrived in poor condition — this is absolutely not the standard we strive for. Please contact our customer care team so we can look into what went wrong and arrange a suitable replacement or resolution. We appreciate you letting us know.
Warm regards,
The Real Flower Company
Excellent service
Excellent service - able to get flowers delivered on Saturday. My friend loved the bunch - very seasonal
October 31, 2025
Unprompted review
Reply from The Real Flower Company
Dear Penny,
Thank you for your lovely review. We’re so pleased we could arrange a Saturday delivery for you and that your friend loved the seasonal flowers. We truly appreciate your kind feedback.
Warm regards,
The Real Flower Company Team
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The flowers arrived on time and my son…
The flowers arrived on time and my son loved them thanks
October 21, 2025
Unprompted review
Reply from The Real Flower Company
Hello Hilary,
Thank you so much for your lovely feedback!
We’re delighted to hear the flowers arrived on time and that your son loved them. It’s always a pleasure to know our blooms have brought joy — we really appreciate your kind words.
Warm regards,
The Real Flower Company Team
Underwhelming
The flowers were poor. The online photo showed beautiful autumnal colours, deep burgundy with complimentary foliage. The sparse bouquet (pale insipid colours) one broken flower with a few sprigs of rosemary did not how the wow factor I was expecting. How on earth could a florist be proud of this disgraceful display, very disappointing - never again…I’ve unsubscribed.
October 14, 2025
Unprompted review
Reply from The Real Flower Company
Hello Diane, thank you for your feedback. We’re sorry to hear that you were disappointed with your order.
As discussed, our Dahlia arrangements can vary in colour depending on availability, which is noted in the product description and shown across several images on our website.
We do our best to capture the natural beauty of each design while working with fresh, seasonal blooms, and we’re sorry that this didn’t meet your expectations on this occasion.
We appreciate you taking the time to share your thoughts, as it helps us continue to improve.
Warm regards,
The Real Flower Company Team
Good protection sleeves for pruning…
Good protection sleeves for pruning roses.A real must and am pleased that the Real Flower Company were able to supply.Quick delivery many thanks
September 30, 2025
Unprompted review
Reply from The Real Flower Company
Hello Peter, thank you so much for your feedback!
We’re delighted to hear that you’re pleased with the rose pruning sleeves and that your order arrived quickly. It’s wonderful to know they’re proving useful — happy gardening!
Warm regards,
The Real Flower Company Team
Uniquely beautiful flowers and Excellent Customer Support.
Uniquely beautiful flowers and choice for a special gift. Notably excellent customer support. I purchased for a colleague on behalf of our team to bring cheer at a difficult time and was truly impressed by the gorgeous flowers and delivery as well as customer representative support from Ciera which was outstanding. I will not hesitate to return as a customer and highly recommend. The Real Flower Company stand out above others in their excellence.
September 19, 2025
Unprompted review
Reply from The Real Flower Company
Hello,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that the flowers brought some cheer and that you were impressed with both the arrangement and our service. We’ll be sure to pass along your appreciation to Ciera — she’ll be so pleased to know she made a difference. It means a lot to us that you would recommend The Real Flower Company, and we look forward to creating something special for you again soon.
Warm regards,
The Real Flower Company Team
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My wreath turned up as stated
My wreath turned up as stated, however some of the flowers had broken off the oasis and would not go back onto it as the stems where to weak, so the wreath didn’t look as full, not worth the money and rather disappointing.
September 13, 2025
Unprompted review
Reply from The Real Flower Company
Good afternoon,
Thank you for taking the time to leave us a review - feedback is always greatly appreciated.
I am sorry to hear that you were dissapointed with your wreath. I have raised the issues you have flagged for inspection.
Please may you contact our Customer Services department? We would love to have a look into this for you! Our email is info@realflowers.co.uk
Once again, on behalf of The Real Flower Company, I would like to sincerely apologise for the quality of your wreath and for any inconvenience caused.
We look forward to hearing from you.
TRFC Customer Services
Hugely disappointed with the flowers
Hugely disappointed with the flowers! I bought a bouquet of Dahlia’s for one of my daughters-beautifully boxed with a lovely ribbon and card. But for the cost of over £40, the flowers were small in size and quantity and were drooping after 2 days. I have sent flowers by post using various companies for several years and this has been one of the poorer deliveries. I appreciate it is getting to the end of the Dahlia season, so perhaps it’s not the best time to buy them or perhaps, sell them?
September 4, 2025
Unprompted review
Reply from The Real Flower Company
Hello,
Thank you for taking the time to share your thoughts with us. We’re sorry to hear that the Dahlia farm box did not meet your expectations.
We'd love to try and put things right, so please do get in touch with us at info@realflowers.co.uk.
We look forward to hearing from you.
Warm wishes,
The Real Flower Company
Beautiful assortment of flowers in farm…
Beautiful assortment of flowers in farm box. Good quality and rapid delivery. Really great that all are British grown.
September 5, 2025
Unprompted review
Reply from The Real Flower Company
Hello,
Thank you for your lovely feedback! We're so pleased you enjoyed the beautiful assortment in our farm box.
It's great to hear you appreciated the quality, speedy delivery, and the fact that all our flowers are British grown – something we're really proud of.
We hope to send you more again soon!
Best wishes,
The Real Flower Co.
Easy to order and add message
Easy to order and add message, flowers despatched when stated and delivered when stated. Our customer was delighted with the flowers!
September 4, 2025
Unprompted review
Reply from The Real Flower Company
Hello,
Thank you so much for your kind review! We're thrilled to hear that the ordering process was smooth and that the flowers arrived right on time.
It's wonderful to know your customer was delighted with them – that’s exactly what we aim for!
Best wishes,
The Real Flower Co.
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Unfortunately I was really disappointed…
Unfortunately I was really disappointed with my order of Dahlias, I ordered Dahlia Farm Box, of 15 flowers and 12 were all the same colour, Burgundy and the other 3 were all the same color of orange, not at all like the photograph on the website showing mixed colours of Dahlias. I did contact via email to express my disappointment. 3 Flowers were already losing their petals. The ordering was simple and fast and arrived the next day. Sadly I will not be ordering again.
August 29, 2025
Unprompted review
Reply from The Real Flower Company
Dear Mrs Howells,
Thank you for your review of our Dahlia Farm Box. We very much take your notes on board, and will use this to better our services.
As mentioned in our email, due to the nature of the product, we cannot guarantee what nature will give us, but we always ensure we send the freshest blooms, that have been picked that morning.
In the product online, we advise in the description that the photo is just an example of what will be received, however we apologise if this was not noticeable enough.
We hope this helps explain.
Best wishes,
The Real Flower Co.
1st time user with the Real Flower…
1st time user with the Real Flower Company. Very impressed, very well presented, delivered on time and the flowers were fresh.
You can’t ask for anything more
August 26, 2025
Unprompted review
Reply from The Real Flower Company
Dear Graeme,
Thank you for your lovely feedback!
We're so pleased to hear your first experience with us was a great one. Fresh flowers, on-time delivery, and a beautiful presentation are exactly what we aim for—so it’s wonderful to know we hit the mark!
Warm regards,
The Real Flower Company Team 🌸
Customer satisfaction is a priority
The flowers were carefully packed and in excellent condition and there was an excellent range of blooms, far better than could be found in a supermarket. The display was absolutely beautiful. It was an outstanding achievement, particular in late summer after several seasons of drought. It is obvious that quality and constant levels of customer satisfaction reign supreme. Thank you so much. I would not hesitate to recommend The Real Flower Company for their glorious floral displays.
August 19, 2025
Unprompted review
Reply from The Real Flower Company
Hello Matthew,
Thank you so much for your kind words!
We're thrilled to hear you were pleased with the quality and variety of the flowers, especially during a challenging season. Your appreciation means a great deal to us, and we're so grateful for your recommendation.
Warmest regards,
The Real Flower Company Team 🌸
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