Rebrandly Reviews 

Terrible.

-I spent months going back and forth with their accounts team. We were paying $250/mo, they told us we could pay $99.
-Then, price increased to $119 with 7 days notice.
-For the last 2+ years, when we went over a certain amount of links per month, we were billed accordingly for the overage
-Now, we cannot create any more links until next month, unless we pay $4299 up front for the year.
-Chat support team didn't see the urgency that our platform is down, because of this.
-We are forced to now code a new short link system urgently, so our users aren't affected.

With processes like this, and amateur pricing + support tactics, I don't think Rebrandly is as big as they advertise.

We are looking into other platforms / git repos to build our own for free

Was a paid Rebrandly user for a couple of years. They've now jacked up their prices with barely any warning. Features haven't changed at all in the time I've used the service, so don't see any reason pricing should go up. Have moved on to short.io, which is not only free, but has MORE features than I had on my paid Rebrandly service.

Get to ready to time to time get informed that their pricing goes up, and the important features move to more expensive plans. There are even free service providers deliver more features comparing to their mid-level premium plans. When we complained to the customer service that why the bulk add feature no longer exists for us and as a legacy user we are not happy, he suggested us to terminate the account and use other services.

This company is shady. If your account goes into an overage state, you do not get ANY notification emails specifically about this, so if you have different people managing the usage of the account vs. the bill payments, you will be paying a lot of money without ever knowing it. Our $29/mo subscription had gone up to $200 before we realized what was going on.

They also make it impossible to simply cancel your subscription via the user interface, instead forcing you to initiate a support request with a bunch of automated replies.

Plz i am intersted

Rebrandly can ruin your campaigns. Really. I used the link shortener and tracking feature in PR materials for a critical campaign I sent. One of the contacts notified me that not only were the links not working, but they were pointing to a scammy expired domain page. I could verify it by myself. Even worse was that I had checked everything before, and it seemed to be working, and just after sending my campaign, the links became broken.

I am pretty astonished. I feel you ruined a PR campaign; I had to modify all the materials, then contact everyone again, apologising for the inconvenience and sending the old, regular, working links. For the ones working in PR, they know what this means.

Sometimes the old-fashioned, not trackable, and less pretty solutions seem better. It was a technology lesson. I deleted all the links and closed my account. I don't think I will ever use a link shortener and tracker again —end of a sad story.

Bad service! I'm trying to close my account and have and not pay this damn auto renewal but no one is responding. Can I avoid spending inultimately $40?

Don't use it! This app steals your traffic in the free version.

I implemented the free URL shortener to check how it worked for my own domain and detect the Instagram traffic going to my store.

After installing it into the DNS settings and these propagated, I had the incredible surprise that my landing page had changed to one of Rebrandly and didn't even give the option to go to my site.

This app steals your traffic in the free version. Don't use it.

I paid for the basic $30 a month, which allowed 500 links, the trouble I had was if you wanted to tag those links with anything that was searchable, had to upgrade $69 a month, just to be able to search your own links...really bad news, secondly, if you want to save your information, and I mean 'your links' like to a CSV, its a custom quote, my quote was nearly $1200.
The QR code function is really clunky, only reason why they get 2 stars is the dashboard is quite sweet, but anyone starting out on a paid plan, I would look around a bit more

Okay, the support team at Rebrandly is awesome. I had an issue with one of my domains and Erin literally got back to me within minutes—I'm talking 4 minutes—and resolved it. Excellence service!

Pay $14 for a year thinking you'll be able to use your custom domain/link to redirect to your own site. Sorry you need to pay an extra $4 a month for this feature.. which only even embeds the site doesn't redirect to it.

They blocked my link just because I used free hosting. No threads at all, but they wasted my time asking about what is my job position and other unimportant stuff.

Service is absolutely unreliable. After a weekend outtage, support was not available in time. They took another business day to reply. Which is another day of severe impact. Naturally, the bot-like nature of the responses further increased the damages.
Finally, the issue was not resolved and we switched vendors, at great cost!

Both the desktop and mobile site versions are atrocious.

Creating new links has a disruptive design where it replaces the input before allowing further action.

Customer service does not exist. All replies look automated and do not solve the issue. For example, opening a ticket with all the details described elicited an email response asking for the exact same data.

I used this to speak with my Dr Dr. Noble it is a wonderful tool to use

absolutely shocked when I have been told to access from different browser because with Safari I cannot login into my account. Do not use it is a waste of time!

Been a Rebrandly user since they opened up shop a few years back, and I love them! Their UI is slick and user-friendly, with plenty of really helpful features - workspaces (can be used as teams, too), multiple custom domains, UTM templates, and the ability to edit destination URL... and that's on the FREE plan I'm on. The paid options have even more!

I've emailed support a couple of times over the years, and they're always quick to respond, and super friendly.

I use rebrandly for all my shareable content to carry my brand name. A fantastic service I have recommended to so many of my own clients!
We provide 3D Matterport Tours in Ottawa and use the links to share our work!