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The UK's leading affordable website design and online marketing company.
Victoria House, Croft Street, WA8 0NQ, Widnes, United Kingdom
Found red website design online and so glad i did
Mark was fantastic really helpful and designed a first class website
excellent customer service and really quick turn around
very pleased and would highly recommend
Cruel, destructive and childish. These guys are a married couple Mark and Vicky. They built my original clinic website in 2018 and hosted it until 31.5.24. In the early years they were helpful on a few occasions when the hosting renewal emails were going to the wrong place and the site went down...I am not techy so rely on support. This year as they don't offer website upgrades I decided to upgrade the site and move to the new designer's server as part of the contract was for them to host and troubleshoot so I did not renew the hosting. Unfortunately the new person let me down and I woke up next day to no website. No clinic. No G suite and emails. In a total panic I paid Red's renewal fee and sent them a panicky email asking them to renew the hosting and put the site back up. In my hour of desperation and need instead of a bit of kindness and understanding, I got an unbelievably nasty email from Mark saying it was all my fault, they weren't accepting my money and had wiped my entire site. Just like that. After all those years, the relationship, the many kind and thankful emails I sent them. Luckily my new guy managed to get my site up again and my email was up again after the worst two days of my entire life...but honestly, Vicky is lovely but Mark is a really nasty character and I strongly advise everyone not to let them host your website
Reply from Red Website Design
It’s very disappointing you have chosen to leave this review, especially as your last email to us was an apology, which is copied below:
Dear Both,
Apologies again and sorry that our association did not end on a good note, for which I take full responsibility of course and have learned a salutory lesson about communication which was actually overdue,
I am also sorry for intruding on your weekend and hope that it did not affect your enjoyment of the family occasion too much,
I have asked Dom not to contact you any more, we have clearly disturbed you enough,
Thank you for offering to refund my hosting fees, my account is :-
REDACTED
All good wishes for a happy and prosperous future, and thanks to both of you but especially Vicky for being so kind and supportive over the years,
Helen
Just to reiterate what was explained to you via email before you apologised to us;
We operate a zero tolerance policy with regard to foul, abusive and/or offensive language.
The misplaced anger projected towards us in the emails you sent caused serious distress to a team member, so you were informed that we would not be able to offer any assistance moving forwards.
The mental health and wellbeing of our team is our top priority, we make no apologies for that.
We are confident anyone reading the nature of this public review will be able to imagine the kind of email you might send to us in private, and agree that we made the correct decision.
As a doctor who treats people for depression under the name ADHD Consultancy, you should understand more than most that the words you use can negatively impact people’s lives.
I sincerely hope that you treat your patients far better than you treat your suppliers.
The process of design was quite creative and our requests were taken on board and implemented. We had several correspondence to fine tune the final design and we are happy with what we have. A representative from Red website design helped with the going live part of the process and that has also been handled quite efficiently. The price of the website was very competitive compared to a lot of the quotes we had.
Fantastic service. I have a lovely new website that I can make changes to myself. Every email I sent to the company got answered incredibly quickly, and they were happy to make any changes I asked for as the site was being developed - again in the blink of an eye. Good, clear communication throughout. Excellent value for money.
The team at RWD are so helpful and patient. They are always super responsive and are always on hand to help with my website. I love that they can deal with the ongoing managing, updating and editing as much or as little as I need. I am not the most website savvy person but that wasn’t an issue for them when designing my website. Mark managed to make the whole process straightforward and engaging. I wouldn’t hesitate to recommend.
Reply from Red Website Design
It was a pleasure working with you Josie :0)
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