Very courteous staff. Attempted to fix the problem but left me unable to continue to rebook a trip. Assistant called on Saturday but I couldn't continue that day, I was promised a recall on the foll... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The street art and food tour of Newtown was fun. I was a tourist in my own city and enjoyed meeting the overseas visitors on the tour. Andrew, our guide, remembered everyone's names and kept the tour... See more
Company replied
We did the premium mystery picnic. The tour was good and took us to some nice touristy shopping areas. The clues were easy to solve. While the amount of food was adequate for a picnic, we thought the... See more
Company replied
Buying vouchers was easy to do and time to use these vouchers is generous. Website easy to navigate and the amount of choices available, ate varied and plentiful. This is the third time we have use... See more
Company replied
Company details
- Travel Agency
- also in
- Balloon Ride Tour Agency
- Corporate Gift Supplier
- Sightseeing Tour Agency
- Tour Agency
Written by the company
Trending experiences, perfect to gift. At RedBalloon we believe that experiences are better than things. Because while things can age, experiences have a way of getting even better over time. Experiences connect us. They expand our minds and help us grow. Experiences are the memories we find ourselves repeating to our friends for years on end. The best part about experiences is that they don’t just live in our minds. They live in our hearts too. For good. Imagine being about to give that to someone. A gift that offers someone a new perspective on the world, like gliding gracefully through a sunrise in a hot air balloon. Or the gift of a Lamborghini ride that makes hearts race and forces people to remember that life is about feeling. Our curated experiences are the gifts that last forever. So next time you’re stuck looking for a gift, there’s a new and memorable experience for every occasion at RedBalloon.
Written by the company
Contact info
Level 4/1 Hickson Road, 2000, The Rocks, NSW, Australia
- 1300 875 500
- https://help.redballoon.com.au/s/contactsupport
- www.redballoon.com.au
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Easy process
Hard to review what I purchased as we haven't used it yet, however the purchasing process was very easy and the website is very detailed.
May 22, 2026
Reply from RedBalloon
Hi Jennifer, thanks so much for your kind words! We’re glad you found the booking process easy and the website helpful. We hope you have an amazing experience when you go!
Reply from RedBalloon
Hi Jan,
Thanks for your review, we are glad we made things easier!
Helpful customer support
Forgot about a voucher I had and urgently tried booking something on the day it was going to expire. When I tried to use it, it said it had expired already.
I used the chat window to talk to a staff member [MA] who immediately extended it for another 3 months.
I then used it to book a drift experience with no issues. Very happy.
May 26, 2026
Reply from RedBalloon
Hi Ryan, thanks for your review! We’re glad our team could quickly step in to help extend your voucher and that everything went smoothly with your booking, great to hear you’re happy!
Unfortunately we bought through…
Unfortunately we bought through Redballoon instead of directly from the business we were interested in meaning we had difficulties claiming the gift voucher due to different offers showing between the two. The direct business was very helpful in allowing us to claim the gift voucher for a product we didn't want and then changing it later.
May 26, 2026
Reply from RedBalloon
Hi Ben,
Thanks for your feedback. RedBalloon vouchers are designed to be flexible, giving customers a wide range of experiences and the ability to work with different suppliers. As offers can vary between RedBalloon and operators, there can sometimes be differences in what’s available.
We work closely with our experience partners and it’s great to see this reflected in the support you received on the day.
Perfect Gift.
Very easy and simply to use for a gift for someone who likes the finer things in life.
May 26, 2026
Reply from RedBalloon
Hi Gavin, thanks for your review! We’re glad you found it easy to use and that it made for a perfect gift.
Reply from RedBalloon
Hi Anne, thanks for your review! We’re glad you found it easy to book and had a great experience.
I received my voucher instantly.
I received my voucher instantly and it was user friendly. The whole process was done in no time.
May 23, 2026
Reply from RedBalloon
Hi John,
We’re so glad we could get things off to a great start — and trust us, the real fun begins when you head out on your experience!
Reply from RedBalloon
Thanks for your feedback!
person was very pleasant and helpful
May 23, 2026
Reply from RedBalloon
Thanks for your review, we are glad to hear you had a great experience with our team!
Happy customer …
I was very happy with the results and ease of contact regarding my enquiry but I did find the chatbot tediously slow to respond.
May 23, 2026
Reply from RedBalloon
Hi JV,
Thanks so much for the lovely feedback — we’re really glad you found everything easy and helpful!
As for the “chatbot”… we’ll have to confess, that was actually one of our humans in disguise (clearly not having their fastest day!) We’ll definitely work on picking up the pace.
Super easy website to navigate
Super easy website to navigate, lots of options when choosing a birthday gift and check out process is quick!
May 16, 2026
Reply from RedBalloon
Hi Jess,
Thanks for your review, we are so glad to hear we were able to help you find that perfect gift!
Reply from RedBalloon
Thanks for your feedback! Glad you found some great options 😊
Easy to book online
Easy to book online, quick process and hassle free. Many options to choose from.
February 11, 2026
Reply from RedBalloon
Hi Kendell, Thanks so much for your feedback! Glad you found the process quick and hassle-free.
Customer Focus being Priority !!!
Really appreciated being able to "exchange" a Voucher Promotion (no longer available) and for the time allowed to use the Voucher! RedBalloon follow up is also very thorough and tge process User friendly! Thankyou! 👌😉
May 21, 2026
Reply from RedBalloon
Hi Brenton,
Thanks for your review, we are thrilled that you had a great experience with us! We hope you have a great time out on your adventure.
Great experience
There is such a lot of different experiences to choose from. It was easy to narrow down the type I was looking for, with comprehensive descriptions of the experiences. It is valid for 5 years which I think is excellent, the check out process was easy. I will definitely use Red Balloon again
May 13, 2026
Reply from RedBalloon
Hi Linda,
Thanks for your review! We look forward to seeing you back with us soon!
5th defensive driving course voucher
I purchased my 5th defensive driving course voucher & it was as seamless as always
Would recommend
May 19, 2026
Reply from RedBalloon
Hi Narelle, thanks for your review! We’re glad the process was seamless as always and really appreciate your continued support, great to hear you’d recommend us.
Reply from RedBalloon
Hi Rob, thanks for your review!
Reply from RedBalloon
Hi Renee, thanks for your review! We’re glad you found the site easy to use and enjoyed the great range of options available.
Great selection of the experiences to…
Great selection of the experiences to suit all budgets
May 19, 2026
Reply from RedBalloon
Hi Phil, thanks for your review! We’re glad you enjoyed the great selection of experiences to suit all budgets.
Great way to send a gift
Great way to send a gift. Perfect if can be scheduled to be sent on actual birthday.
May 19, 2026
Reply from RedBalloon
Hi Robyn, it's great to hear about your positive experience. Thank you for sharing your feedback!
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