RedBalloon Reviews 

970
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 813 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of experiences and products, finding them unique and well-described. Many people highlight the user-friendly website and the smooth, hassle-free process for purchasing and redeeming vouchers. The service is often described as excellent, with many appreciating the clear communication and helpful support. However, some customers also noted difficulties with the booking process, describing it as annoying or cumbersome. A few other people also felt that the website could be confusing to navigate, especially when trying to book or return to main selections.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of booking, paying, and... See more

Product

Customers consistently note positive experiences with the product, praising the wide choice of gift... See more

Website

People report positive experiences with the website, finding it easy to navigate and use for bookings and... See more

Booking process

Consumers find the booking process to be ambiguous, with many reviewers reporting it as easy, quick, and... See more

Service

Reviewers highlight positive aspects of service, noting it is always helpful and professional, with immediate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We did the premium mystery picnic. The tour was good and took us to some nice touristy shopping areas. The clues were easy to solve. While the amount of food was adequate for a picnic, we thought the... See more

Company replied

Rated 5 out of 5 stars

The gift card purchase process was refreshingly straightforward. Everything was clearly laid out, making it easy to choose the amount and complete the transaction without any confusion. The steps were... See more

Company replied

Rated 5 out of 5 stars

I loved how easy the experience was to purchase. Paying options with applicable fees noted was also good. When purchasing for another person, I was left wondering about experience dates and expiry u... See more

Company replied

Rated 5 out of 5 stars

We enjoyed a degustation at Deer Duck Bistro, Brisbane. From the moment we entered the restaurant the ambience and service indicated we were in for a treat. Each course was beautifully presented, expl... See more

Company replied


Company details

  1. Travel Agency
  2. Balloon Ride Tour Agency
  3. Corporate Gift Supplier
  4. Sightseeing Tour Agency
  5. Tour Agency

Written by the company

Trending experiences, perfect to gift. At RedBalloon we believe that experiences are better than things. Because while things can age, experiences have a way of getting even better over time. Experiences connect us. They expand our minds and help us grow. Experiences are the memories we find ourselves repeating to our friends for years on end. The best part about experiences is that they don’t just live in our minds. They live in our hearts too. For good. Imagine being about to give that to someone. A gift that offers someone a new perspective on the world, like gliding gracefully through a sunrise in a hot air balloon. Or the gift of a Lamborghini ride that makes hearts race and forces people to remember that life is about feeling. Our curated experiences are the gifts that last forever. So next time you’re stuck looking for a gift, there’s a new and memorable experience for every occasion at RedBalloon.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

970 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(970)

816 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5th defensive driving course voucher

I purchased my 5th defensive driving course voucher & it was as seamless as always
Would recommend

May 19, 2026
RedBalloon logo

Reply from RedBalloon

Hi Narelle, thanks for your review! We’re glad the process was seamless as always and really appreciate your continued support, great to hear you’d recommend us.

Rated 5 out of 5 stars

Great way to send a gift

Great way to send a gift. Perfect if can be scheduled to be sent on actual birthday.

May 19, 2026
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Reply from RedBalloon

Hi Robyn, it's great to hear about your positive experience. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Great afternoon with friends

Great afternoon with friends

Enjoy our time throwing axes and eating pizza, such a great atmosphere and the staff were fantastic

May 16, 2026
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Reply from RedBalloon

Hi Malcolm, thanks so much for your valuable feedback. We are so happy to see you enjoyed your experience.

Rated 5 out of 5 stars

Exceptional Care and Relaxation

I had an excellent experience using my RedBalloon voucher for a relaxation massage. From the moment I arrived, the environment felt calm, welcoming, and professional.

Stephanie was incredibly attentive, warm, and skilled throughout the session. I had mentioned that I’d been carrying a lot of stress and tension lately, and she created a genuinely relaxing experience that helped me feel much calmer and more grounded by the end. The massage itself was one of the best I’ve had, very thoughtful, attentive, and deeply relaxing.

I also appreciated how comfortable and cared for I felt throughout the entire appointment. Nothing felt rushed, and the whole experience was handled with kindness and professionalism.

I left feeling significantly better than when I arrived and have already booked another session. Highly recommended.

May 16, 2026
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Reply from RedBalloon

Hi Simon,
Thanks for your review, it is greatly appreciated, we love hearing such wonderful feedback about our providers. We hope you enjoy your next experience just as much!

Rated 5 out of 5 stars

The price range

The price range. Every thing these days is just so expensive. So when I seen these great gifts at a bargain price I just couldn’t say no. Thank you Red Balloon

May 17, 2026
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Reply from RedBalloon

Thanks so much for your feedback! We hope your recipient enjoys their gift!

Rated 5 out of 5 stars

I had such a great experience using…

I had such a great experience using RedBalloon. The website was incredibly easy to navigate, making it simple to browse through experiences and find exactly what I was looking for without any hassle. Everything is laid out clearly and the booking process was smooth from start to finish.

One of the best parts was how easy the vouchers were to access and use. They were available instantly and straightforward to redeem, which made the whole experience stress free and convenient. Highly recommend RedBalloon for anyone looking for gift ideas or memorable experiences!

May 9, 2026
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Reply from RedBalloon

Hi Ellecia,
Thanks for your review! We are so glad to hear you had such a seamless experience with us, we hope you have a great time out on your experience!

Rated 5 out of 5 stars

Simples…

So easy to search for the things your interested in within your budget 😊

May 15, 2026
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Reply from RedBalloon

Hi Adam,
Thanks for your review!

Rated 4 out of 5 stars

Buying vouchers was easy

Buying vouchers was easy to do and time to use these vouchers is generous.
Website easy to navigate and the amount of choices available, ate varied and plentiful.
This is the third time we have used Red Balloon

May 8, 2026
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Reply from RedBalloon

Hi Cheryl and Stephen,
Thanks for your feedback, we love seeing our repeat customers back again!

Rated 5 out of 5 stars

This time the instant booking system…

This time the instant booking system didn't fail me..not sure if they have fixed up the overall glitch in their instant booking system. I was able to book last minute so I am very pleased with the service

May 8, 2026
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Reply from RedBalloon

Thank you for your feedback! We’re really glad to hear that the instant booking system worked smoothly for you this time and that you were able to secure a last-minute booking without any issues.
We’ve been continually improving the system, so it’s great to know your experience reflects those updates. We appreciate you sharing your experience and hope to assist you again in the future!

Rated 5 out of 5 stars

Booking process was quick & easy

Booking process was quick & easy.
Lots of activities to choose from.
Great discounts.

May 11, 2026
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Reply from RedBalloon

Thanks for your great feedback. We’re so glad you found the booking process quick and easy and enjoyed the range of experiences available.

Rated 5 out of 5 stars

Our waiters were pleasant and helpful

Our waiters were pleasant and helpful, the food was beyond expectation and the view was amazing.

May 14, 2026
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Reply from RedBalloon

Hi Catherine, thank you for your wonderful feedback. We’re so pleased to hear you enjoyed the food, service, and those amazing views. It’s great to know the team made your experience a memorable one.

Rated 5 out of 5 stars

So easy to use your website

So easy to use your website

May 14, 2026
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Reply from RedBalloon

Hi Jessica, thanks so much for your feedback. We’re glad you found the website easy to use! We really appreciate you sharing your experience 😊

Rated 5 out of 5 stars

Easy process

Easy process, fast delivery and beautifully packaged gift voucher

May 14, 2026
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Reply from RedBalloon

Thank you for your lovely feedback! We’re so glad to hear the process was easy and that you were happy with the delivery and presentation.

Rated 3 out of 5 stars

The web site is misleading

The web site is misleading. In places it says collection available and then on the next page it is not. In some places it say vouchers available and the next page it needs to know a date. Confusing, frustrating and time wasting.

May 13, 2026
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Reply from RedBalloon

Hi Tim, thanks so much for your feedback. We are always looking for ways to improve so I really appreciate you taking the time to share your experience. Please feel free to reach our Customer Experience Team if there is anything we can assist you with.

Rated 5 out of 5 stars

Customer support was so helpful with my…

Customer support was so helpful with my inquiries around expired vouchers and how to redeem credit.

May 13, 2026
RedBalloon logo

Reply from RedBalloon

Hi Kate, your feedback is valuable to us, and we're happy to know you had a great experience with our team. Thanks for sharing!

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