REDELUXE | Luxury Pre Owned Designer Handbags Reviews 

368
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the luxury bags, noting they arrive in pristine condition and match the online descriptions perfectly. Reviewers also highlight the incredibly fast shipping and the beautiful, elegant unboxing presentation that makes every single purchase feel truly special. Some people also felt that the customer service team went consistently above and beyond to provide helpful communication and support throughout the entire purchasing journey. Consumers deeply appreciate the transparent product descriptions, detailed photos, and trustworthy overall service that make buying pre-loved items exceptionally smooth and satisfying.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items arrive in pristine condition and exactly... See more

Quality

Customers had positive experiences with quality, highlighting that items arrived in pristine, beautiful... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick email replies, patience, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that shipping is... See more

Service

Users describe positive interactions with service, highlighting prompt communication, fast shipping, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional & patience go hand in hand via Redeluxe! This was my 1st purchase & writing this special review to let others know of my utmost confident, trustworthy experience… rare to find these days... See more

Rated 5 out of 5 stars

Five stars isn’t enough—REDELUXE is my new go-to for luxury bags. As a Hermès bag collector, I’m super picky, and they consistently have pieces that elevate my curation. Hunter was incredible: patient... See more

Rated 5 out of 5 stars

I bought my first Chanel bag through Redeluxe and I couldn't be happier with the whole process from start to finish. I had waited years to find the colour I wanted and I only wanted silver hardware so... See more

Rated 5 out of 5 stars

I was a bit nervous spending so much on a Hermes bag for my first purchase from ReDeluxe but I'm so glad I did it! Item came very quickly, was exactly as described (authentic, exact condition specifie... See more


Company details

  1. Handbags Shop
  2. also in
  3. Bag Shop
  4. Fashion Accessories Store

Written by the company

REDELUXE: A Destination for Luxury Lovers Founded by Georgia Swain, REDELUXE was established with a mission to offer a reliable luxury experience to fashion lovers worldwide. Georgia, who has been a fan of designer handbags and luxury items since her teenage years, was inspired to start the company after discovering a Facebook group where people from around the world were buying and selling pre-owned designer bags and accessories. She realized that the fastest way for her to acquire her next luxury bag was by selling one she already owned, and saw an opportunity to share this joy with others while also earning extra income. Along with her husband Hunter, who is now a co-owner, Georgia started REDELUXE with the goal of redeeming luxury resale. Despite having limited work experience or a business degree, Georgia's passion and determination have transformed REDELUXE into a brand that is dedicated to making a difference in the luxury market. At REDELUXE, you'll find a vast collection of gently used designer handbags, including luxury pre-owned Louis Vuitton, Chanel, Gucci, Michael Kors, Fendi, Prada, Christian Dior, Hermes, Saint Laurent and many more. Our collection of pre-loved designer handbags includes leather, Brahmin and other premium materials, ensuring that you'll find the perfect accessory to elevate your style. Whether you're searching for a pre-owned Louis Vuitton handbag or a Chanel handbag, REDELUXE is the destination for luxury lovers looking for the best deals on gently used designer handbags. Shop now and experience the joy of owning a luxurious handbag at a fraction of the original price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

368 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(368)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a wonderful experience!

What a wonderful experience! I had several questions and the seller replied promptly and answered all of my questions with patience and clarity . The communication was wonderful throughout the entire process. Handbag arrived beautifully wrapped, truly professional customer service. Highly recommended, I will definitely be buying again!

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Team

I have ordered multiple bags from Redeluxe at this point. Always fast, responsive service and genuinely good people. Makes all the difference. They will always be my first choice after the main boutiques!!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

An outstanding re-seller!

I bought my first Chanel bag through Redeluxe and I couldn't be happier with the whole process from start to finish. I had waited years to find the colour I wanted and I only wanted silver hardware so when I came across Redeluxe and a Chanel colour I had never seen before, I finally made that long awaited purchase. Best decision! Shipping to the UK was unbelievably quick also!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Chanel Classic Flap

Obsessed with my 19B Beige Caviar Chanel Classic Flap Medium LGH! The bag is even better in person—beautiful beige color, great structure, and exactly as described. What really impressed me was the SUPER fast delivery. It arrived in 3.5 days and was packaged really well. Overall, such a smooth experience!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful purse

Beautiful purse! Came exactly as described. The whole purchasing process was smooth and flawless! Would definitely come back for more!

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

One of the luxury resellers I trust. Reliable authentication. My favorite thing is they provide EXCELLENT detailed description and photos and video of products in natural lighting, much better than other resellers. With other resellers I always have to ask for more photos and more details to know the true item condition, but Redeluxe provides all the details I need to make my final decision. Reasonable pricing and excellent communication and customer service. Also their checkout that allows for using two cards is so convenient. Will purchase from them again very soon!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Enjoyed my experience!

I reached out over a weekend for a bag I've been wanting for a long time. To my delight, they answered me within a few hours. I was fully expecting to receive a message on the following Monday. I appreciated their willingness to answer my questions! I received my bag today and it is beautiful. Exactly as described/pictured, and the unboxing experience was lovely and well thought out. Thank you!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic first purchase-Love my Birkin!

I was a bit nervous spending so much on a Hermes bag for my first purchase from ReDeluxe but I'm so glad I did it! Item came very quickly, was exactly as described (authentic, exact condition specified) and I even got a little coupon code from Hunter for my first purchase. I'm currently looking at their website and Instagram all the time in search of my next bag. Highly, highly recommend! I know I'll be back!

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

🌟Trustworthy 🌟

Georgia & the REDELUXE team deliver on promises. Exceptional quality, fast delivery and a truly beautiful presentation. The entire process is transparent, communication is excellent. Seamless transactions as both a buyer and seller. Unbeatable experience and REDELUXE is my number 1 go-to in the US for 🍊 Obrigada, adorei minha boisa!

January 4, 2026
Unprompted review
Rated 4 out of 5 stars

Advent calendar

I purchased the advent calendar on launch day. The good items were Really good and useful, but the bad ones were unpleasant. I hope that next year those less enjoyable items will be replaced with better selections to further improve the overall offering.
What really stood out to me was their amazing customer service—they consistently go above and beyond to ensure customers are happy with their purchases. I also love that this is a family-owned local business, always willing to help and dedicated to giving their best. Supporting them feels great

November 27, 2025
Unprompted review
Rated 3 out of 5 stars

Underwhelming! Disappointing!

The packaging was beautiful on the calendars however the gifts were lackluster and cheap! The quick promotions that expired quickly and were small were insulting. I was very disappointed with these items (especially since they were purchased as gifts!)

December 26, 2025
Unprompted review
REDELUXE | Luxury Pre Owned Designer Handbags logo

Reply from REDELUXE | Luxury Pre Owned Designer Handbags

Hi Mardell! I sent 3 follow up emails but haven’t heard back (perhaps it got caught in spam). I wanted to follow up one more time as perhaps you weren’t happy with my solution of refunding and issuing some gift cards. If so, I’d really like to hear from you how we could turn this 3 star experience into a 4 or hopefully even 5 star experience for you? Please let me know how we can make this right.

Look forward to hearing from you.

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