Red Lobster Reviews 

165
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, most reviewers were unhappy with their experience overall. Many people were disappointed with the food quality, noting issues with taste, freshness, and preparation, such as rubbery seafood or cold, poorly cooked dishes. Customers also frequently reported problems with portion sizes being too small or items not matching menu descriptions. Additionally, many encountered unsatisfactory service, including rude staff, long waits, forgotten orders, or incorrect items being served. However, some customers also noted positive experiences with the staff, describing them as friendly, attentive, and professional, often going above and beyond. A few other people also felt that certain food items, such as the Cheddar Bay Biscuits or specific seafood dishes, were delicious and well-prepared.

What people talk about most

Product

People report ambiguous experiences with product quality, with some finding specific dishes like the crab... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising employees for being kind, helpful,... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers expressing satisfaction... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing significant disappointment... See more

Order

Consumers find order experiences to be ambiguous, with some reporting issues such as parts of their order... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I purchased the Seaside Shrimp Trio and I was very disappointed. The shrimp was bite-size shrimp. Totally different from what you see in the picture. The only thing I enjoyed was the corn. Everything... See more

Rated 2 out of 5 stars

Ive had a love affair with red lobster for decades but the honeymoon stage is definitely over. Your crab Alfredo was perfect for me, I was in my "happy place " every time I enjoyed it but you took it... See more

Rated 2 out of 5 stars

The food quality and quantity has lowered while the prices have increased. The salad is pre-bag so it smells, and is only a handful of lettuce, it cost nearly $5 in Oklahoma. The shrimp scampi used... See more

Rated 2 out of 5 stars

Pleasant staff, parts of the order came cold. The kitchen area was in a filthy state with lots of water on the floor being trailed into the dining area. Had I seen the state of the kitchen before l ha... See more


Company details

  1. Restaurant

Information provided by various external sources

Red Lobster Hospitality LLC is an American casual dining restaurant chain headquartered in Orlando, Florida.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

165 reviews

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2.7

All reviews

(165)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

a little more garlic in the shrimp…

a little more garlic in the shrimp linguine? Otherwise, everything was good. The service (by Josh) was exceptional!!! At the Fresno, CA restaurant/ Also, baked potato would have been better than French fries with that wonderful shrimp special. I'll be back!!!

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Brian

Brian, my server/host, was excellent. On Oct 9, 2025 I visited Red Lobster #0248 in Springfield, IL . Brian was friendly and professional. He greeted me with a smile and asked if I had a preference for seating. He explained the menu choices/offerings and was attentive.
During my meal he checked back to make sure I had everything and enjoyed the food. Food excellent, service excellent. Over my shrimp & salad. **** 4 stars . . . Thanks Brian.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

The worst experience

The worst experience! My husband and I went to the Ocala Red Lobster to try and relax from a hectic week. My husband received his dinner He ordered the crab boil, his favorite foods. He asked me to taste it. It made me sick yo my stomach. It was ice cold. I literally had to rush to the bathroom and throw up. I threw up twice from the ice cold corn. We reported it to the general manager and he removed the 2 meals but our bill was still $50. I literally got sick from the food!! This is the second consecutive time that our food has been inedible. Red Lobster has been one of our favorite restaurant for years however sadly since the menu change I can no longer say it is even in the top 10. We no longer like it and will likely not return. This breaks our hearts after 40+ years of it being ou4 number one go to. We decided to take a chance and go again and yet again strike 2. A horrible way to end a tough week. Good-Bye Red Lobster, McDonalds has even better food than you now. Im so terribly disappointed. My husband was looking so forward to a wonderful meal and we love to enjoy great food together but we will have to find that food elsewhere. Quality has diminished exponentially.

Signed,
Heartbroken Loyal 40+ years former customers

October 9, 2025
Unprompted review
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Rated 2 out of 5 stars

We have eaten there before and enjoyed…

We have eaten there before and enjoyed it BUT very recently the Walt’s shrimp plate went from 13.99 to 16.99 with only one side you used to get 2 sides about a year ago $48 dollars for 2 shrimp dinners and a coke tip not included!

October 5, 2025
Unprompted review
Rated 3 out of 5 stars

First time at Red Lobster

I found the decor dark and gloomy. The service was not great either. I felt we had to wait too long for someone to take our order. The food was average. It's such a shame because I was really looking forward to eating there in Toronto.
p.s the cheddar biscuits were nice.

September 14, 2025
Unprompted review
Rated 1 out of 5 stars

Get chefs that know how to cook!!!

There was no garlic whatsoever in the escargots and they should take lessons on how to make these properly!!.The seafood mushrrom caps tasted like old fish!! real Funky!!The steak was half over cooked like rubber the other half was partly raw,because the sirloin was cut uneven.Asked for a loaded potato didn't even have bacon bits and a tiny dish of butter for my lobster that was a size of the shrimp I buy.On top of it ,it was all cold!! Terrible prices for the quality of food and service.Won,t be going back there ever!!No wonder they went to hell ,their headed back in the same direction.!!

September 5, 2025
Unprompted review
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Rated 4 out of 5 stars

33rd Anniversary for my Dau and Husband.

We arrived for Party of 20. Could not be seated till 4pm time of start of event. Table not prepared for reservations made in advance. No set-up at all. Once seated however things smoothed out. Server was excellent. Wife is allergic to Shrimp and the head chef came out to check with wife on her choices. Came back couple times to check on her. Above and beyond service. Those two are keepers.

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely loved my experience at Red…



Absolutely loved my experience at Red Lobster! The food was fresh, flavourful, and perfectly cooked — especially the seafood, which was delicious and well-seasoned. The Cheddar Bay Biscuits were addictive as always! The staff were friendly, attentive, and made the whole experience even better. The atmosphere was relaxed and welcoming. Definitely a top spot if you’re craving quality seafood and great service. Will be coming back for sure!

July 7, 2025
Unprompted review
Rated 4 out of 5 stars

I was heart broken to see my favorite…

I was heart broken to see my favorite was missing from the menu. I have not eaten at a Red Lobster in 2-3 years so it was a shock that the one thing I love is no longer an option. Please bring back the Crab in Alfredo sauce over Linquini.

July 18, 2025
Unprompted review
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Rated 1 out of 5 stars

Red Lobster 9475 Metcalf Ave

Red Lobster 9475 Metcalf Ave
Overland Park, KS 66212
United States

Found a hair in my food, was told they would remake it. I had the ultimate feast, it came back in less than 10 mins. All they did was reboiled the crab legs and put everything on a new plate, the rest of the food was cold. Management was very apologetic, but putting the same food on a new plate is not what I was told would happen. We will not returned

July 19, 2025
Unprompted review
Rated 2 out of 5 stars

Red Lobster Tallahassee

Red Lobster Tallahassee

Whoever said that things never change, obviously has not dined recently at Tallahassee Red Lobster restaurant.

It’s unfortunate that corporate management does not understand the concept of “don’t fix what ain’t broke“.

The recent Red Lobster menu changes are reminiscent of when Coca‑Cola made arguably the biggest blunder in consumer history when they announced changing the formula for Coca Cola. The world's most popular soft drink, was being changed and New Coke was introduced.

This mistake is considered the worst marketing blunder of the previous century.

It appears that the key executives at Red Lobster fail to understand that some things should not be changed.

* The battered fish is best described as thick chewy crust with a hint of fish inside.

* The clam chowder that originally was the world‘s finest and best tasting clam chowder now is a subdued paste with a really bad after taste.

* I didn’t think it was possible to mess up Cole Slaw, but they did! It now has a pink color, tastes distinctively unpleasant, and could be served as a cream soup. Unbelievable !!!

* If for any reason, the Lemon Dill Sauce proves unpopular, management might consider using it for Plastering Applications. The Sauce consistency is compatible

The Red Lobster restaurant is beautiful inside, and all staff are outstanding.

It’s sad that an establishment with such a unique and rich heritage could have their executive management cause the Red Lobster Ship miss the Port so badly. Their Lighthouse (see their logo) hasn’t been much of a guide.

In the Coca Cola debacle , the CEO was of Latin Heritage and didn’t understand that the switch to New Coke was more about stepping on memories that actual taste.

Is it possible that the Red Lobster decision maker is so new that they too fail to understand the impact of the changes they have implemented?

Suggestions to the appropriate Executives:
* Cease the perceived need to improve and get back to what works.
* Don’t fix what ain’t broke.

May 25, 2025
Unprompted review
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Rated 2 out of 5 stars

Disappointed with food..

Fried flounder was bland
Couldn't even taste of chees biscuits
Location was west broad in Richmond VA.
Hubby got the bay harbor lobster bake and he was disappointed as we very disappointed as well. The best part of our lunch were the mozzarella cheese sticks

June 8, 2025
Unprompted review
Rated 1 out of 5 stars

Ive been eating at Red Lobster for 32…

Ive been eating at Red Lobster for 32 years. Taken my family there hundreds of times and it has always been very good! Since about December 2024 I have had the Admirals Feast like always about four times....and at three different locations and I had to throw the fish out each time. It is RANCID!! So two weeks ago I tried again and took my 83 year old mom there for lunch and she had the Tilapia. RANCID! She ate it anyway like she does, and ended up with food poisoning for a week! It wasn't good. It appears nothing there is fresh as it always has been. All the long term staff have been replaced with new, "cheaper costing" young staff, and the place is dead all the time. As a business owner I would place my bet that Red Lobster, though having recently tried its bail out, is on the way down. Many iconic places close eventually. It has had a great run, but its over.

April 27, 2025
Unprompted review

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