Redrow Reviews 

Jessie and sales colleagues have delivered first class support and assisted us to find our new home. We found the service excellent. Nothing was too much trouble getting as near to our criteria for a new home as possible which is greatly appreciated. 😊

I would like to recognise Jason for the excellent work he has carried out over the past few years. He has completed multiple repairs and jobs at my property, and every time the quality of his workmanship has been outstanding.

Jason is always professional, reliable, and takes real pride in what he does. He takes the time to explain things clearly, listens carefully to any concerns, and always aims to deliver the best possible outcome. Throughout the years, he has consistently demonstrated honesty, integrity, and a genuine commitment to doing the job properly. He carefully assesses each situation, provides expert advice, and recommends the solution he believes is best rather than simply the easiest option. His attention to detail, expertise, and commitment to high-quality workmanship have always been evident.

Jason is a real credit to Redrow, and I would like to thank him for all his hard work, dedication, and the consistently high standard of service he has provided over the years.

Thank you from King's Meadow , South Midlands

Recently moved into new Redrow house as my first home and was expecting the whole process of moving to be stressful. Redrow proved my wrong and guided my through the process, explaining every step.

From talking with the sales team to meeting the site manager and getting the keys everyone has been helpful and accommodating.

The house itself is just as Id hoped with little to no issues to date. Cant wait to continue to shape it into a home.

Experience has been brilliant. Sophia looked after us and communicated at all stages of the build and could not have been more helpful. Since moving in any snagging issues have been dealt with quickly by Jack (Site Manager) - who could not have been more helpful. Really happy with our new home!

Buying my Redrow home was not a smooth, easy experience, nor has the after-sales support after having the keys for 2 weeks. If anything, it is somehow worse.
During the process of buying the house, I was given conflicting information several times throughout the buying process. In all honesty, this made my loose so much confidence in the product that I was buying. To start with, I was told the house would have a plumbed understairs for a washing machine. I was later told that this was not the case. I was told that there would be a dishwasher; I was later told that this was not the case. I was told the house would be rendered; I was then told that this was not the case, only at the point of reservation. The biggest and most frustrating example, however, was that I was told the property would have underfloor heating. Then, about 3 weeks prior to completion, I was told that there had been a mistake, and this was not the case. For me, this was the final straw and a major issue. After some discussion with Redrow it was agreed that I would be compensated for this mistake, but at this point the damage had been done, and all confidence I had in the sales process had gone.
Now, this is not to say that the sales staff were not friendly; they very much were. It is more the fact that during the buying process, I was never confident in any of the information I was told. Soemthing that when buying a property feels crazy to say! I would advise anyone purchasing a Redrow property to get everything in writing.

At the time of writing, I have had the keys for over 2 weeks. Am I happy with the house? Yes, it is bright, the village is a great estate ! Am I happy with the level of communication and action to fix any of the 100+ issues that have been identified by myself and a snagger?
Absolutely not.

Upon moving in, I was told that any issues found should be raised through the customer portal. I think this is a great approach as it allows for any issues to be simply logged and the status tracked.
On the platform, it states that they aim to respond to any issues within 3 working days. I currently have tickets open for over 10 days with not a single remark, action or any idea if it has been seen. This trend continues for the other issues that I have raised in recent days. To start with, these were mainly cosmetic, but the longer I am in the property, the more aspects I am finding that are outright not working, such as towel heaters, but also including a faulty oven, something pretty major when living in a house. Now I understand things take time to arrange to fix; however, my frustration is the pure lack of communication, even from the on-site team, who I have the direct number of but have only had 1 response from, regarding the fixing or arrangement to fix any of these issues.

On top of this, there are also options currently missing from the house that I have no idea or indication of when they will be fitted; these include light fixtures in all of the rooms, as well as toilet roll holders. Small matters yes, but will really finish the property off.

I really want to say I would recommend Redrow to others, as I do love the house and the area; however,I cannot currently. I would warn people to be diligent during the sales process. And as regards the after-completion support, this is the point that is really frustrating me. Now I hope that this will be rectified soon, at which point I would recommend, but currently, as the lack of communication continues, my frustration only increases.

The process of buying from Redrow has been great. Lyndsay at Centurion Fields has done everything she could to enable us to buy our dream home. From the very start she has been responsive, proactive and communicated consistently and clearly about progress, timelines, and during the various twists and turns that house buying inevitably involves. The rest of the team have also been fantastic, helping us get over various hurdles that have popped up. We also love the quality and style of the homes - exactly what we were looking for and didn't even know it! Look forward to exchanging contracts soon.

Good communication friendly

From start to finish, the Redrow team at Ledsham in little Sutton have made our experience seamless and such a positive one.

We part exchanged our home, which was co-ordinate extremely well from the first visit, by the part exchange manager, Gabby.

The team at Ledsham, continued to support our house move, always on hand to help with questions and offer reassurance. They took time to listen to my queries and always responded timely. We were kept informed throughout our entire journey.

I have to say, I have been extremely impressed with the professionalism, positivity and friendliness of the whole team! I have always been greeted with a smile and positivity. For most clients this is where Redrow home journey starts, I feel this is a huge factor in having and maintaining a positive experience, we certainly had that !

I would like to say a huge thank you to an amazing team; Kelly, Olivia, Jo, Helen, Sophie and Hannah at the show home site in Ledsham, who have supported us throughout. Also Gabby - part ex Manager and not forgetting the site Managers; Lee and Allan. The whole team have collaboratively been a huge support from start to finish ( apologies if I've missed anyone).

In all, a hugely positive experience, we are in love our new home💞

Best Wishes
Karen Dunne

⭐⭐⭐⭐⭐ **Exceptional service from start to finish!**
I recently completed the purchase of my new Redrow home at Parc Y Coleg, and I cannot speak highly enough of the entire team.
From my very first enquiry through to collecting the keys, Jemima and Mel were absolutely amazing. They were professional, approachable, patient, and genuinely invested in making what can often be a stressful process as smooth as possible. Every question I had was answered promptly, and they kept me informed every step of the way. Their warmth, encouragement, and attention to detail made me feel valued and supported throughout my home-buying journey.
The site team Dan and Rhys also deserve special recognition. They were welcoming, knowledgeable, and always willing to help. It was clear that they took great pride in their work and were committed to delivering a high standard of finish. Any queries I raised were dealt with efficiently and professionally, giving me confidence that I had made the right decision. I must a say a big thank you to Rhys for the home tour and attending to queries on the snagging list.
Buying a home is one of the biggest milestones in life, and the team at Parc Y Coleg made it a truly positive and memorable experience. Their excellent communication, dedication, and customer care exceeded my expectations.
Thank you to everyone involved for your hard work, kindness, and commitment to ensuring everything went smoothly. I and my family are incredibly grateful and absolutely love our new home.

I would wholeheartedly recommend Parc Y Coleg to anyone looking for a new-build home. You will be in excellent hands from the first viewing right through to completion and beyond.
Annabella xxx

Fabulous experience, the team at Harbour views particularly Julia and Tyler very helpful and courteous. Made us feel special and that nothing was too much trouble. Sorted out issues when the arose and kept us updated throughout the process. Thank you.

I recently purchased a home from Redrow and couldn’t be happier with the entire experience. From the first viewing to handover, their team was professional, friendly, and genuinely helpful. The show home and site were immaculately presented, and the sales staff took the time to answer questions thoroughly without any pressure. Viewing the build quality and attention to detail in the finishes gave me confidence that I was buying a home that had been thoughtfully designed and constructed.

What really stood out was their focus on quality and customer care. The build standards are consistently high — solid fixtures, well-fitted joinery, and durable finishes that look and feel premium. The layouts are practical and well thought out, with good natural light and smart storage solutions. Redrow’s commitment to energy efficiency and modern specifications also made the house feel future-proof, which is a huge plus.

Communication and after-sales service were also excellent. The team kept me informed at every stage, and the dedicated contact for post-completion queries responded quickly and arranged any small remedial work promptly and professionally. Handover was smooth, with a clear walkthrough and helpful documentation that made settling in easier.

Overall, Redrow delivers a reassuring combination of quality construction, thoughtful design, and strong customer service. If you’re looking for a new home built with care and backed by attentive support, my experience suggests they’re doing many things very well.

We have loved our experience with Redrow. The sales staff Georgia & Sarah were really helpful and were always ready to help with our queries. We absolutely love our house. The site team has been fantastic and so has the aftercare team.

Great experience throughout. The team at Redrow have been incredibly friendly, knowledgeable and helpful.

The process for me was just 8 weeks, which was a complete whirlwind, but the team at Cwrt Y Pererin have been excellent throughout the process. There was no pressure to make a decision and once the deposit was paid the team kept me updated and maintain regular check-in's post move.

The welcome package and unexpected extras on move-in day were a fantastic touch. I'm very very happy with the quality and experience. I love my new home and the location is perfect.

Julia provided an absolutely exceptional service throughout the purchase of my first home. From the very beginning, she was warm, personable, approachable and genuinely invested in making the experience as smooth and enjoyable as possible.

Her communication was excellent throughout. She was always patient, responsive and happy to help with any questions, both during the purchase and after completion. Nothing ever felt like too much trouble, and her friendly, reassuring approach made what could easily have been a stressful process feel exciting and incredibly well managed.

What stood out most was the personal touch Julia brought to the whole experience. I never felt like just another buyer or plot number. She took the time to keep me informed, explain things clearly and ensure everything came together smoothly. The thoughtful welcome gifts were also a lovely finishing touch and made collecting the keys feel particularly special.

Tyler was also extremely helpful, friendly and professional whenever assisting, and together they made an excellent team.

Julia is a real credit to Redrow and a brilliant example of what exceptional customer service should look like. I’m genuinely grateful for everything she did to help me purchase my first home and would highly recommend her to any future buyer. Thank you again, Julia and Tyler, for making such an important milestone such a positive and memorable experience.

And the welcome packs and Bow’s?
EXCELLENT A

Honestly, Jackie (Sales Rep) and Jordon (Assistant Site Manager) at radbourne view really went out of there way to make a difference. They went out of there way to make sure I was well informed about everything I needed to be.

I have rang customer service a number of times and emailed them several times, and still no one gets back to you, I have emailed customer complaints and they don’t even respond , frustrated Anthony Glass , Barrow, Whalley

Chris and Sam was very accommodating and looked after me from start to finish. Excellent i cant praise them enough . Redrew in the whole made my house moving experience very easy.So a Big Thankyou and I love the new House.

Malcolm and Martin came to repair a damaged wall following a faulty outside tap connection, at Hedera Gardens, their support and quality of work was great! Thank you, Malcolm and Martin.