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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, most reviewers were unhappy with their experience overall. Many customers found the staff and management unprofessional, rude, and lacking in respect. Reviewers frequently reported poor communication and unresponsiveness, leading to a general lack of support and unresolved issues. People also faced unexpected charges and significant repair costs. However, some customers also noted positive experiences with specific agents, praising their exceptional support, knowledge, and willingness to go the extra mile. These individuals highlighted agents who were patient, knowledgeable, and provided valuable peace of mind during their home buying or selling process.

What people talk about most

Staff

Reviewers highlight negative aspects of staff, with many expressing dissatisfaction with unprofessional and... See more

Service

People report ambiguous experiences with service, with some customers expressing extreme dissatisfaction,... See more

Customer service

Reviewers express significant dissatisfaction with customer service, citing poor communication skills,... See more

Customer communications

Users describe negative interactions with contact, with many reviewers reporting extremely poor communication... See more

Price

Clients share negative opinions on price, with many reporting unexpected and excessive costs. Customers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Had a lot of issues because Remax didn't pay on time. Definitely not happy with their service.

Rated 1 out of 5 stars

Absolutely terrible management experience with Remax / Haven Realty. I was charged a $207 “missed maintenance appointment” fee even though someone was present to open the door. The maintenance pers... See more

Rated 1 out of 5 stars

RE/MAX Lettings is the worst agency I have ever dealt with. Extremely unprofessional and with a serious lack of communication. During our 7 years living in the property, there was no repainti... See more

Rated 1 out of 5 stars

Your agent in madrid, Bermejo servicios de marketing y ventas is the worst I have seen. Deceving clients to sign contract which before hand they know its deceving. never again will work with re/max we... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency
  3. Real Estate Rental Agency

Information provided by various external sources

RE/MAX, short for " Real Estate Maximums," is an American international real estate company that operates through a franchise system.


Contact info

  • South Syracuse Street 5075, 80237, Denver, United States

  • www.remax.com

2.0

Poor

TrustScore 2 out of 5

98 reviews

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No history of asking for reviews

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2.0

All reviews

(98)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not great

Not great, after initial contacting to rent a property, they sent a WhatsApp stating they called me , which they didn’t ! Then corresponded through WhatsApp, then said I could afford to rent, even though I would pass all checks … I feel sorry for the person trying to rent their property, I will maybe knock their door and let them know

August 9, 2024
Unprompted review
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Rated 1 out of 5 stars

Agent turned up late and sent abusive emails

My child and I attended a viewing for a property on Oriel road in Tranmere.
This was arranged with Peter Burge.

He texted on the day, a few hours before the appointment to confirm attendance and I replied, he did not make it clear that it was to be a group viewing.
We arrived early and there was a couple with a baby already waiting outside, but no letting signs. They were also confused as to why no one was at the property, so I gave Peter a text at 2.35pm to make sure we had the right address.
He replied with a curt response that the viewing wasn't until 2.45pm and that it was 2.25pm - it wasn't, it was 2.35pm.

He pulled into the street and got out of a white BMW and walked up to the property a few minutes after 2.45pm, very casually dressed, and with his head down on his phone. He glanced up to announce that he should have been there earlier to set up, but we can look around and to ask if we had any questions, opened the door, and had no further interaction with us.

The house was in considerable disrepair, with collapsed in cupboards by the bathroom, broken doors, stained wallpaper and floors, and an unkept rear yard.
The street smelled very strongly of cannabis, which tracks, as the taxi driver that dropped us off said that we seemed lovely and wanted to warn us that there are a lot of drug dealers, fights and police call outs on the road, and he wanted us to know that is wasn't a nice area.

As we were leaving Peter was being very rude and aggressive to other people waiting to enter the property, a small snippet of this was caught on a video I was taking, where he was telling people they couldn't come in; when they were also confused, because of not knowing it was an open viewing.
We let Peter know that the property wasn't suitable for us, but we'd wanted to make a connection and a good impression. He said that most of the properties with the agency were in Liverpool, which we told him isn't suitable for us.

When asked for a review via email, I gave an honest one.
I received a very unprofessional and disrespectful email from Peter in response this afternoon, saying that he wasn't late and recommending that I buy myself a watch.

A quick search for Re/Max on Trustpilot has brought up lots of negative reviews, many about this particular member of staff, many of which were complaining that he was late, or didn't show up at all and didn't reply to messages from people waiting for him at the properties.

We will avoid this letting agency at all costs, take our money elsewhere, and advise that others do the same, due to the state of the property we saw, but mostly due to the unprofessional, antagonistic, sleazy behaviour from Peter Burge.

July 26, 2024
Unprompted review
Rated 1 out of 5 stars

Beware of leasing from Rustina Gibson

Beware of leasing from Rustina Gibson. My brother and sister died in their home they rented from her. Within a week she calls the family and says we can not go in the house to retrieve their personal items some of which were need to get the bodies released. She was rude, mean, and outright disrespectful. This woman showed no sign of empathy at all!!

June 23, 2024
Unprompted review
Rated 1 out of 5 stars

Stay away from Remax and the Mcleod team

We went to look at a property listed with Dylan McLeod in April. We met the seller and he was very honest and knowledgeable about the history of the property. We put in an almost full offer immediately. Dylan never sent our offer to the seller because I believe he stood to make money on the other, lower offer currently under consideration. I later found out from the seller that this other offer was the exact same amount Dylan told him that he would get out of the home. We reached out to the seller to ask if he received our offer the next day. He had not. He then called Dylan and got the run-around. Finally, our offer was put through and accepted. The seller had health issues and told Dylan several times that he would need 30 days after closing to pay for movers and get his stuff out. Dylan never put that in the contract. We never discussed it with the seller and assumed he knew that he had to be out. Dylan never even showed up to the closing to assist the seller or had much contact with him after listing the property. Thank God I purchased the property because the investor who I believe was giving Dylan a kickback for the lower offer would have most likely kicked the seller out, keeping all of his personal property. I think this is criminal and have contacted the state real estate commission. Please, if you are reading this, do not do business with Remax or Dylan. We have to stand up for American values and stop letting companies get away with saying each office is independently owned and operated. Remax is as much to blame as Dylan in my eyes. Dylan made $12,600 in commission on this deal. If that is as aggravating to you as it is to me, please stand with me and do not use Remax or Dylan. I am stuck paying the mortgage until the seller vacates the property and Dylan will not return my calls.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I sold my property via the Dovercourt office and Mel could not have been more helpful. She knows the area well and provided good advice throughout the transaction. The conveyance itself was a nightmare due to the poor service provided by my conveyancer, but Mel was brilliant and really worked hard to chase this on my behalf. I would highly recommend her to anyone in the area who is looking to buy or sell a property.

May 20, 2024
Unprompted review
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Rated 1 out of 5 stars

Appalling company

Requested a viewing on a property listed in Southport. Had an email from a Peter Burge asking if I could do 5pm on 23/05/24. I emailed back confirming 5pm is perfect. I finished work early and arrived on the road where the property was and tried to call them for the exact address as there was no let sign up. Only for them not to answer but to receive a text stating ‘please just leave a message!!’ I responded saying I have left a message and also emailed for the correct address so as not to be late. They responded to say I wasn’t booked in for a viewing they never confirmed anything and that all viewings are now cancelled until 30/05/24. The text messages received for this company were appalling to say the least it’s was put across to us that it was our fault we had turned up no liability on them so to speak. Stay clear of this letting agency they do not turn up to viewings and are down right rude

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

I sold a property in Burntisland…

I sold a property in Burntisland through Remax and Iqra was my agent. She was swift and communication throughout the process was excellent too. The office is based in Kirkcaldy and I recommend Remax to anyone selling their property in Fife.

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

CASEY SCHEIN. CASTAIC, CA. REALTOR

FROM START TO FINSH " CASEY SCHEIN" IS THE # 1 REALTOR IN CASTAIC!

*Casey SOLD our home in 14 days with 4 offers over asking price along with negotiating "Zero Repair or Credits"
*Casey knows how to price your home correctly in current Market Conditions to get the most possible buyers interested.
*Casey uses his Professional Experience in helping Sellers "stage" their home to get the greatest impact for potential buyers
*Casey's Team including the Photographer/Videographer give your home the Highest Quality Images for "Online" viewing.
*Casey is always "One-Step" ahead of all paperwork needed throughout the Escrow Process To Final Funding & Recording.
BOTTOM LINE....CASEY KNOWS THE CASTAIC REAL ESTATE MARKET AND HIS HONEST SKILLS AND APPROACH ARE INCREDIBLE!
IF YOU WANT TO SELL YOUR HOME QUICKLY, PRICED CORRECTLY, HASSLE FREE WITH PROFESSIONAL EXPERTISE BACKING YOU UP. "CALL CASEY". TODAY

September 29, 2023
Unprompted review
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Rated 1 out of 5 stars

Remax has posted false information…

Remax has posted false information about my home on its website and is clouding my title to my home and does not care. I have owned my home since 1997 but Remax is erroneously reporting that it was sold in 2020 and I cannot get the company to fix it. It has been a nightmare to deal with this company. Don't do business with them.

May 2, 2023
Unprompted review
Rated 1 out of 5 stars

I placed an order a week ago

I placed an order a week ago. They instantly charged me but still haven’t received confirmation or reply to inquiry. They also only list an email for customer support. Won’t buy from them again.

January 7, 2023
Unprompted review
Show reviews in all languages. (98 reviews)

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