Renault Reviews 35

I am writing to express my strong dissatisfaction with the current customer service and communication regarding Certificate of Conformity (COC) requests.

The process is extremely difficult for non-French customers. There is no effective support in English, phone calls are not answered, and emails remain without response. It is very frustrating to be unable to obtain clear information or assistance from an official manufacturer regarding a standard document required for vehicle registration within the European Union.

For an international brand such as Renault, this level of accessibility is not acceptable. Customers importing vehicles within Europe should be able to communicate easily with the homologation/attestation department.

I strongly recommend that Renault improves this service by:
• providing reliable English-language customer support
• responding to emails within a reasonable timeframe
• ensuring phone assistance is available
• implementing an online chat or chatbot system for document requests

At present, it is extremely difficult to resolve even simple COC matters, which creates unnecessary delays and frustration for customers.

I hope Renault will take this feedback seriously and improve the customer experience in this area.

Worst build quality and overpriced post sales repairs, maintenance and services.

I am writing this in disgust my daughter and son in law went to Lookers in Stockport and purchased a Renault Clio from them.
Jump ahead to just over a year after purchase and they will have paid out nearly £8000 pounds to have this car dealt with, they have tried on numerous occasions to get the original team to support them with the car and it's never ending stream of repairs and yet with all these faults nothing, this car has suddenly developed these faults and they have been stuck without a car now for at least 3 months as this has been in a Renault garage in Bradford who have done all they can.
However they did recieve the car back after waiting all that time for the parts that the Bradford garage ordered that they thought that was wrong with the car to be shipped across.
Less than two days of having the car back they have just been told that the catalitic convertor has now gone which is an extra cost of up to £4000 on top off the £4000 they have have already paid this is an absolute disgrace they have a young family and need their car to be able to meet the needs of the family dynamics such as visiting their ill grandparents, getting to and from work, picking up their children from their childcare this is all having a detrimental impact on their health and well being, not to mention the emotional stress this is putting them through after purchasing a car from a what is thought to be reputable dealer to be hit with an £8000 pound bill whilst still paying for a car that has spent the last 3 months in Garage awaiting parts Lookers in Stockport that have really not helped this situation.
Lookers in Stockport did not give them the cars history until we called chasing this up for the garage that is dealing with it at the moment.
They have not been offered a curtesy car or even offered from Lookers in Stockport a tow for the car to be seen by them from whom they purchased this car from in good faith.
The treatment they have recieved is diabolical there has been no recognition from Lookers in Stockport for this car where they were willing to take a £15000 pound from them to buy it but nothing, and yes i am completely aware that it is over a year since they purchased the car however I would not expect anyone who has purchased car from a dealer to be paying out £8000 just over a year after buying it from a so called reputable dealer as Lookers.
I will seeking advice from numerous sources to find a support before this distroys them financially.
The heart breaking part is they are trying to pay and plan a wedding, but this money pit of a car is eating every penny they earn getting and the stress that this is causing them is disgusting.
It is appalling that in today's finical climate that a company such as Lookers is allowing this couple to pay an extra £8000 on top of the already £15000 they have shelled out.
I will speaking to the Ombudsman for not only the Car Dealership which is giving Renault an extremely bad name but also the finical Ombudsman with regard to the predicament they are now in.

3 mois sans ma Zoé pour une simple réparation — aucun suivi

Je suis extrêmement déçue du service Renault. Ma Renault Zoé est immobilisée depuis le 20 février 2025 pour un simple changement de pompe à eau additionnelle. À ce jour, malgré de nombreuses relances et l’envoi des documents demandés, je n’ai reçu aucun retour clair du garage ni du service client. Aucun véhicule de courtoisie ne m’a été proposé, aucune information sur la date de restitution.

J’ai contacté le service client à plusieurs reprises (notamment M. Cambele Diop), sans résultat. Cette situation me cause un préjudice important en termes de mobilité et d’organisation professionnelle.
Je déconseille vivement Renault à toute personne qui attend un minimum de sérieux, de transparence et de respect du client.

En attendant une vraie prise en charge.
Maria Postiglione

⸻

3 months without my Zoé — no update, no courtesy car, no service

Review:
I am extremely disappointed with Renault’s service. My Renault Zoé has been immobilized since February 20, 2025, for a simple auxiliary water pump replacement.
Despite repeated emails and having provided the requested documents, I have received no clear update from the garage or the customer service.
No courtesy car, no communication, no estimated completion date.

This situation has caused serious disruption to my mobility and professional commitments.
I have contacted customer service (notably Mr. Cambele Diop) multiple times with no outcome.

I strongly advise anyone expecting reliable service and transparency to think twice before choosing Renault.

Maria

It’s not a commercial website but the corporate one.
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Have sent a request to Matt Allwright to see if he would be interested in doing a piece on what can only be described as the worst customer service I have had the misfortune to be involved with in my 50 years as a consumer if anyone is interested in getting involved with this please contact me at the following 07593545450 let’s try and show to all and sundry exactly what RENAULTS lack of CUSTOMER SERVICE DEPARTMENT IS all about as the more people boycott this company the better wished someone had tried to do this for me .

They ignored my request, sent me a tonne of emails, and just generally wound me up.