Renaultfinanceuk Reviews 10

asked for a copy of the agreement, as the van was coming to the end of agreement, they responded to our email advising we would have to pay £25 for them to send a copy via email!!!!!
Poor customer service and we won't use them again

Brand new @renault_uk Master van purchased from @ShelbourneMotor June 2020 -I noticed a fault with the paintwork bubbling on bonnet before leaving the showroom
-July 2020 the bonnet was resprayed.
-multiple other areas effected -multiple complaints, no help
-offered £3100 towards a respray but they can't find anyone to do the work
-I was told to get my own quotations which are between £9-11k
-told I will have to pay the difference
-4 other guys I know who bought from the same dealer got resprays, yet I'm still trying to get this matter sorted September 2024.

I’ve had the BCI issue. I tried all the suggestions above with no luck.
My dealership charged £1300 plus £150 for diagnostics to replace the charge harness but I felt they were wrong so I asked for the old charge harness back.
8 weeks later the BCI issue came up again. The issue is now the INVERTER. Dealer quoted £4,600 to replace it and I paid £150 for diagnostics . This car is a 2015 reg not worth that much. Plus it’s a leased battery.

I’ve now parked the car until I get a less expensive solution.
How was Renault allowed to sell the lease battery contract? It will cost £1700 to buy back the battery lease which is totally useless in the car.

I’ve the same experience when dealing with Renault finance. They are a law to themselves. Please do not deal with Renault as they are a heartless bunch of sales people.

I have bought a Renault Zoe and even though it Drives great etc, the range is 50% of what the manufacturer indicates. The battery is leased and when it goes below 80% then under the terms of the finance agreement it should be replaced. Unfortunately, to do this, you need to get a diagnostic test at your expense for £500. This is stated in the lease agreement but not the cost. Which seems very high. Before doing this, I thought I would check on chat rooms how others got on. I have not seen one successful individual. Everyone says that the diagnostic always comes back at 90%+ but the range on the car is still at 50%. I am therefore too nervous to invest £500

If you are thinking that Renault are a decent and honest company, then think again.

Terrible,Terrible Renault Zoe EV Experience.

Renault Zoe stopped charging months ago and we put it with A Clark Hillington for repair.  Charged £250 for diagnostics and was informed they had identified the repair.  I authorised them to go ahead and repair and lo and behold.  Zoe still not charging.  Again charged £250 for diagnostics and was informed they had identified the issue.  I authorised them to go ahead and repair.  Zoe still not charging.  Rinse and repeat a couple of times without the car ever being fixed aand now my bill is over £1800.
Now I am informed that an engineer from France has diagnosed the issue over the phone and I require a new electric motor at £6000.  I said I would pay this if they could guarantee that this was indeed the issue and would indeed fix the car.  No I was informed, there was way to guarantee that the diagnosis (at £250 a go) was indeed correct and would indeed fix the vehicle.
So with a heavy heart I decided to cut my losses and write this car off as a bad experience not to repeat (no more Renault EVs for me) but sadly no, this option was a nightmare also.  I tried to cancel my lease on the battery by explaining I have not had use of this car for many months.  Too bad I was told, the only way to get out of the leased battery is to sell the car so someone else took it over or keep paying £50 per month as the battery was fine (how did they know? they have been unable to be charged for months) as they were informed the good old Arnold Clark that the problem was the elcetric motor.  After some discussion I was told that could pay £1800 to remove myself from the battery lease.   I agreed that I could probably manage this (in addition for the £1800+ BILL FOR NOT FIXING MY CAR) but was then advised it was now going to be my responsibity to dispose of the batteries.  I asked how much this would cost me and was told it could be up to £4000.  
They don't tell you all this when you sign up to buy the car.  I would be £6000 to get rid of a non working car!  and I wish I had the idea of charging £250 to diagnose problems without having to stand by my diagnosis and simply charge £250 a time while the customer hopes I would get it right one of these times.  A diagnostic service is a service designated to figuring out the issue with your vehicle not an open chequebook guessing game.

Called today and spoken with Adrian. I asked the contacts for the complaining department for one of my customer. He started to make a lot of question refusing to give the information I needed with a very poor attitude. After insisting on providing me with the info he hung up the phone at me. I m shocked.

Returned a 5yo Renault Scenic (which was awful and had plenty of electronic glitches which dealership service did not know how to repair) we bought from the dealership as a second hand in the middle of the agreement with them and they charged us for every single mark on the bodywork like they were excepting a brand new car back. Never use Renault and their services ever again.

Bought a second hand Renault Kangoo several years ago. Had to pay £30 + monthly to hire the battery which felt wrong but our decision. Sold the car in March this year, all paperwork regarding battery hand over completed early April. The buyer is a large dealership so know what they are doing. Had confirmation from Renault Finance by email (Karen) that everything is transferred and finalised. However, I continue to get invoices monthly (now July) and slightly threatening letters demanding payment. I have spent hours on the phone (it takes at least three minutes to get past the automation section) to get Renault Finance and Renault Electric Vans to communicate with each other to get us off the system, I am yet to succeed. One of their staff even told me to continue chasing because they had no time to do the job. Still getting the invoices. Lost the will to live.

The renault finance portal has not worked for a week. There reply is not helpful and they cannot give a date when it will work.

Review is about:
dsgautomart.co.uk/
D Stoker Group Ltd t/a DSG Ltd
a.k.a DSG Morecambe

I am leaving this review here also as the car was a Renault, purchase from a Renault dealership (DSG), on a Renault Hire Purchase agreement from Renault Finance. The finance company has sided with the dealership at every stage of complaint below.

Purchased a used renault zoe from them in March. It was advertised as doing 150 miles range. My house was 60 miles away, and the on entering my postcode into the satnav the car told me it had insufficient charge to complete the journey, despite being fully charged. I spoke to the salesperson before leaving and he advised us it was clearly wrong and we would make the trip home no problem. After 40 miles we pulled off the motorway desperately looking for services to charge at, as were about to run out of battery.

As per my consumer rights under being mis-sold a vehicle, I called DSG and immediately rejected the vehicle. They refused to accept my rejection and instead requested to inspect the vehicle for repair. I found this reasonable and agreed.

Due to COVID that appointment couldn't take place until July. At which point they inspected the vehicle and found there to be no fault. As there is no fault with the vehicle, my rejection of the car being mis-sold i.e. the range was not as described, still stands. They refuted this and demanded I collect the vehicle.

During this time, the car service became due. As part of the sale, the garage is supposed to complete this service for free. When I called to ask them if they had completed the service yet, they told me that, due to the ongoing dispute, they are refusing to complete the service. Regardless of what dispute is happening, this is a denial of something that was legitimately purchased, and is highly unprofessional and, frankly, spiteful.

On collecting the vehicle and entering my home postcode into the onboard sat nav once again, the car itself stated "you do not have sufficient charge to complete this journey". The person who was dealing with my complaint refused to meet me in person, citing the ongoing dispute. As such we had a 'conversation' through a middle-man. It was incredibly immature and childish. After much back and forth, the member of staff i was dealing with stated that they had agreed to a full refund. They asked for the spare key and log book, which i returned to them the next day. I was also given the opportunity to clear my personal possessions from the vehicle.

After chasing the refund for a week I then received a surprising email, stating that they had looked at the car and decided that the message I saw regarding the range was just a safety measure and that the car would complete the journey after all. As such, they were retracting their offer a refund, despite having already accepted the vehicle, spare key, log book and handbook for a refund.

TLDR:
1. The car was rejected on day 1 in line with my consumer rights to protect from mis-selling.
2. A refund was offered, agreed, and acted upon. They then changed their minds despite having full possession of the vehicle, and still have full possession to this day.

I have had no choice but to pursue this matter legally to compel DSG to give me the refund that is owed.

Purchase from them at your own peril.