Rendall & Rittner Reviews 

Faisal is very engaging and helpful, I had wonderful experience with him

I would like to extend my sincer thanks to Faisal Awan in security for his constant helpfulness and kindness. his willingness to go above and beyond and each interaction with me.

He have very professional, and super friendly nature which is truly appriectaed by me.

The whole team at Rendall and Rittner were courteous, helpful and prompt.

Sachin of the Customer Experience Team went out of his way to problem solve why I could not access the portal.

I wanna say a big thank you to Erika Day Concierge who always is helping me and going above and above,I would have give 6 stars if possible

Noel (WCL) has been very helpful to me when I needed to print some important documents. He was very patient when the printing function did not work and stuck through till the end.

Location: Ebury Square Sw1W9AH

I’ve had the pleasure of experiencing exceptional service from Graham and Neill, whose professionalism and enthusiasm consistently elevate the guest experience. They approach every interaction with genuine dedication, anticipating needs and delivering thoughtful, practical solutions.
Graham and Neill exemplify the best in concierge service, professional, passionate, and genuinely committed to making every guest interaction special. I’m grateful for their hard work and the positive impact they have on the property.

In my experience - poor quality of services received (at a high price) and very bad customer service. Barely able to get through on the phone and when I am, get referred to email addresses that are no longer active. Good one guys.

Letters asking for payment are not received consistently, and often received weeks after the 'issue date' leading to unjust late payment and admin fees. What a joke

I am a Manager from Scooperb located in White City Arches. I have to mention a star called Faisal Awan. He have really helped us on 24th Apr evening as we had some known troublemakers outside of our place. They have threatened our staff. We have asked for Security and Faisal have not only removed them from White City but he have also called police for us. He was a great help. We would like to thank R&R for having such a great wise, experienced & brave Officer in their team.

Great service, really appreciated the quick response to my request.

I am from Venus and we came to White City in a bag lorry to drop beverages for Eat my Pizza. Faisal Awan have done outstanding job by reversing our lorry during a busy day, registering our lorry. Its a great service by a great man. Looking forward to come again

Emma Watts os the best in there, I been contacting different emails to understand and solve a problem of mine and she was the only one actually reading my email and solving my problem, a big thanks to her🙏

I am from HR Owen came to drop a car. Faisal have helped me parking my van and registered my number in a System. He was very helpful.

Support staff have been very responsive to my queries. Compared to our previous agents they've also been able to reduce our annual service charge for the building by about 10% which is amazing.

i have been to Bowery to fit a new washing machine in a flat. i have to mention that Faisal Awan have done a great job. He was the first one to greet me, registered my number while managing busy site. Great job.

i came to White City for buying a flat. i have met Faisal he have a great positive energy. He have booked my car and direct me to concierge reception area where i have waited till I met the seller to final the deal. I am looking forward to see him more in future.

I have an amazing response from my delivery drivers. They have made mention of Faisal. He is very helpful for us and we are happy with his services. He is always helpful and caring for us and our deliveries. Very confident and a great man.

I have a furniture fitting in my flat in Lincoln. I have met Faisal who have not only registered my drivers car but add them extra time to complete the job. Great service

As a commercial company I would say the staff are polite and pleasant and appear to be helpful but more often than not, even when it causes a huge loss of income to the tenant, they are ineffectual. Do not repair and are not entirely open and transparent as to why they are failing to do so. For all else they are very very slow ( measure in months).So if you want nice, they meet that, if you want commercially effective and financially prudent, sadly not. Attempts to get further information since posting this review rather prove the point. Their staff have had all the information for over 6 months. Having failed to get them to deal with the situation we have instructed lawyers, yet they still need to ask for details. Polite, but hapless.

Update: It is now 2 days and nobody has got back to me. I see from many other reviews this is a perrenial problem with this company. And I suspect many homeowners in my development are experiencing similar issues. These kinds of failings often trigger a change in management via RTM. I have downgraded my star rating from 3 to 2. Last chance bar.

This company is poor at responding to legitimate concerns and keeping leaseholders up-to-date with ongoing issues.

More recently, I was sent a demand for payment that included only partial bank account details. When I pointed this out, I was sent completely different bank details. When I questioned this, I got no response. Normally, this would raise a red flag. My hope is that it is just a lackadaisical customer services.

When a response isn't forthcoming, things slide and penalties build. You have to trust that a company you employ keeps on top of things like this. Otherwise, it's time to move on,