Rental Escapes - Luxury Villa Rentals Reviews 

440
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are exceptionally helpful, patient, and incredibly knowledgeable when answering numerous questions during the planning stages. People appreciate the prompt responses, clear guidance, and dedicated support provided by specialists throughout the entire journey. A few other people also felt that the booking process is remarkably smooth, straightforward, and efficient from start to finish. Consumers praised the excellent concierge services that ensure a truly relaxing, customized, and well-organized vacation experience for all guests involved. Reviewers expressed total satisfaction with how easily everything is managed, making future travel planning completely stress-free.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the helpful and professional staff. Reviewers... See more

Service

Consumers find service to be exceptionally positive, reporting wonderful villa rentals and top-notch... See more

Response time

Clients share positive opinions on response_time, frequently highlighting exceptional speed and helpful... See more

Booking process

Users describe positive interactions with booking_process, highlighting a seamless and efficient experience.... See more

Customer service

People report positive experiences with customer service, noting that agents are consistently prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jeremie was awesome! So prompt and patient with my numerous questions and in all respects! The process - having to wire money - was my first time ever! So being unfamiliar was the process was a lit... See more

Rated 5 out of 5 stars

Jeremie at Rental Escapes was so helpful and patient in finding a villa that suited our needs. They have villas all over the world and when we chose the Caribbean he sent us several suitable selectio... See more

Company replied

Rated 5 out of 5 stars

Laura at Rental Escapes was a pleasure to work with. She was super responsive and knowledgeable; an expert in the Casa De Campo area. Once the booking was made, the rest of the RE team including conci... See more

Company replied

Rated 5 out of 5 stars

Ann is our Bachelorette HERO!!!!! When I started looking at Villas I found one that we all fell in love with. I talked to two different agencies before finding Rental Escapes and they previously told... See more

Company replied


Company details

  1. Vacation Rental
  2. Vacation Home Rental Agency

Written by the company

Escape with one of our luxury vacations and villa rentals, and retreat into your personal haven. Allow Rental Escapes to provide your tailor-made luxury experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

440 reviews

5-star
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1-star

Asks customers to review

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4.9

All reviews

(440)

142 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am working with Alexandra and she is…

I am working with Alexandra and she is fabulous! So informative, very knowledgeable - she takes care of all the details. Love my first experience with RE!

August 18, 2025
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Reply from Rental Escapes - Luxury Villa Rentals

We’re thrilled to hear that Alexandra made your first experience with Rental Escapes so seamless and enjoyable. She truly takes pride in providing detailed, knowledgeable, and attentive service, and it’s wonderful to know her efforts made such a positive impression.

Rated 5 out of 5 stars

My agent was wonderful

My agent was wonderful. Her response time, her knowledge of the product.

August 8, 2025
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Reply from Rental Escapes - Luxury Villa Rentals

Thank you so much for sharing your experience! We’re delighted to hear that your agent provided prompt, knowledgeable, and attentive service. Our team takes great pride in making every step of the booking process seamless, and it’s wonderful to know that you felt well-supported.

We look forward to assisting you with your next villa getaway!

Rated 4 out of 5 stars

Excellent customer service

I have booked with Rental Escapes four times now, and I find great comfort in their reliability, and customer appreciation.

July 23, 2025
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Reply from Rental Escapes - Luxury Villa Rentals

Thank you so much for your continued trust in Rental Escapes! We’re truly honored to have welcomed you back four times, and it means the world to us to know you value our reliability and dedication to our guests. We look forward to helping you create many more memorable stays!

Rated 5 out of 5 stars

The Booking Process

The booking process was a great experience. Andrea was very informative and met my every need and wish for planning the trip. She did her research and provided me with options to suit exactly what we were asking....staying close to budget, location, and timeframe. Andrea was respectful with her follow-up timing and the communication with any questions and concerns.

August 5, 2025
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Reply from Rental Escapes - Luxury Villa Rentals

Thank you very much for sharing your experience with us. We are delighted to know that Andrea provided you with such attentive guidance throughout the booking process. Personalizing every detail to suit your preferences, budget, and travel goals is at the heart of what we do, and it is wonderful to hear that she met your expectations. We will be sure to share your kind words with Andrea and our team, and we look forward to assisting you with your next unforgettable villa experience.

Rated 5 out of 5 stars

Great Customer Support!

Laura Muller helped me find the perfect vacation home.
She was always responded quickly and thoroughly! I enjoyed soaking with her on the phone. She took time to understand what I was looking for!

August 8, 2025
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Reply from Rental Escapes - Luxury Villa Rentals

Thank you for sharing your experience with us. We are so pleased to hear that Laura was able to guide you in finding the perfect villa. Her dedication to understanding your needs and providing timely, thoughtful communication is exactly the type of service we strive to deliver. We will be sure to share your kind words with Laura, and we look forward to assisting you with your next getaway.

Rated 5 out of 5 stars

Dominican Republic to Cabo

From Dominican Republic to Cabo, we’ve enjoyed years of well thought out, organized planning through Andrea and team at Rental Escapes. They’ve watched out for our family year after year.

August 11, 2025
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Reply from Rental Escapes - Luxury Villa Rentals

Thank you for your continued trust in us over the years. It is wonderful to hear that Andrea and our team have been able to create seamless and memorable experiences for your family. Building lasting relationships with our guests is something we value deeply, and we are honored to have played a part in your travels year after year. We look forward to planning your next escape.

Rated 5 out of 5 stars

Laura Muller makes villa rental a breeze!

I have been working with Laura for a couple of years, she always goes above and beyond to help make our experience flawless from start to finish along with her team. From her expertise on destinations, villa options and what to do when in destination - I couldn’t be happier! Rental Escapes is my “go to” for villa vacations.

August 8, 2025
Unprompted review
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Reply from Rental Escapes - Luxury Villa Rentals

Thank you for your kind words and for your continued loyalty over the years. We are thrilled to hear that Laura has consistently gone above and beyond to ensure your experiences are seamless from start to finish. Her expertise and dedication, along with the support of our team, are what make planning villa vacations so special. We are honored to be your trusted choice for villa getaways and look forward to creating many more memorable escapes for you.

Rated 5 out of 5 stars

Steph was so easy to work with

Steph was so easy to work with! She is knowledgeable and quickly answers the many questions my clients have :0)
Thank you again!

August 5, 2025
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Reply from Rental Escapes - Luxury Villa Rentals

Thank you for sharing your feedback. We are so pleased to hear that working with Steph has been such a positive experience. Her knowledge and attentiveness in responding quickly to questions are wonderful qualities that we value highly. We will be sure to share your kind words with her, and we look forward to continuing to support you and your clients.

Rated 5 out of 5 stars

Went to some trouble to make payment…

Went to some trouble to make payment easy.

July 29, 2025
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Reply from Rental Escapes - Luxury Villa Rentals

Thank you for your feedback. We are pleased to know that our team was able to assist in making your payment process as smooth and convenient as possible. Ensuring an effortless experience for our guests is very important to us, and we are glad we could support you. We look forward to welcoming you again.

Rated 5 out of 5 stars

Enosh my planner has been exceptional

Enosh my planner has been exceptional. The communication and response times impressive. He worked hard to secure just the right place for my celebration. Everyone is over the moon for this grand experience. Thanks to the entire team, this was a delightful process.

July 21, 2025
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Reply from Rental Escapes - Luxury Villa Rentals

Thank you for sharing your wonderful experience. We are delighted to hear that Enosh provided such attentive service and worked diligently to find the perfect villa for your celebration. It is always our goal to deliver seamless communication and thoughtful planning, and we are thrilled that your experience was so enjoyable. We will be sure to share your kind words with Enosh and the rest of our team. We look forward to assisting you with your next escape.

Rated 5 out of 5 stars

SUPER HELPFUL

We went online to look for a Villa in St Maarten for a family vacation and emailed Laura Muller to assist with some questions that we had. Laura was extremely helpful. We were in St Maarten and asked if we could visit the Villa. She arranged for us to go over to the villa thru the local management company that was great. We are so happy that we contacted Laura and all of her help she is very knowledgeable and a great communicator. We will always use Laura and Rental Escapes for future vacations. Judy & Rick

July 15, 2025
Unprompted review
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Reply from Rental Escapes - Luxury Villa Rentals

Thank you both so much for your kind and thoughtful words. We are absolutely thrilled to hear that your experience with Laura and your visit to the villa in St Maarten was such a positive one.

Laura truly cares about every guest she works with, and your feedback is a wonderful reflection of the care and attention she brings to each interaction. We are so glad she was able to support you and make the process smooth and enjoyable from start to finish.

We are grateful you chose Rental Escapes, and it means the world to us that you will continue to trust us with your future vacations. We look forward to helping you create many more amazing memories.

Rated 5 out of 5 stars

Helpful, friendly, beautiful properties

Thank you Levi for making our booking experience top notch, again. The company is efficient, affordable and has beautiful properties to choose from.

July 11, 2025
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Reply from Rental Escapes - Luxury Villa Rentals

Thank you so much for your kind words and for choosing Rental Escapes once again. We are truly grateful for your continued trust and support.

Levi will be so pleased to hear that he helped make your booking experience exceptional. Providing efficient service and offering beautiful villas at great value is exactly what we strive for, and it means a lot to know that it made a difference in your experience.

We look forward to helping you plan your next getaway and creating more unforgettable moments.

Rated 5 out of 5 stars

Florida dream home

It was very nice to see so many beautiful homes for vacation rentals. Finding a home was easy to find and the people that I have worked with have all been very prompt.

July 4, 2025
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Reply from Rental Escapes - Luxury Villa Rentals

Thank you for taking the time to share your experience with us. We are so glad to hear that you found the process of selecting a vacation home both easy and enjoyable.

It is wonderful to know that our team provided prompt and helpful service throughout your experience. We take great pride in offering a wide selection of beautiful homes and making the booking process as smooth as possible.

Rated 5 out of 5 stars

Very easy experience

Very easy experience. We are looking forward to our trip. Thanks again Laura for all your help!

July 10, 2025
Unprompted review
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Reply from Rental Escapes - Luxury Villa Rentals

We are thrilled to hear that the experience has been an easy one, and even more excited that your trip is just around the corner.

Laura truly enjoys helping guests plan unforgettable vacations, and she will be so happy to know her support made a difference.

We cannot wait for you to enjoy your getaway and look forward to hearing all about it when you return.

Rated 5 out of 5 stars

Deane is wonderful to work with

Deane is wonderful to work with

July 9, 2025
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Reply from Rental Escapes - Luxury Villa Rentals

We are so happy to hear that working with Deane has been a great experience.

She truly cares about each guest and will be thrilled to know her support made a difference.

Rated 5 out of 5 stars

Excellent communication and responses…

Excellent communication and responses during the booking process. Still early in the experience but so far very ahppy

July 8, 2025
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Reply from Rental Escapes - Luxury Villa Rentals

Thank you for your kind words and for sharing your experience with us so far. We are so pleased to hear that the communication and support during the booking process have met your expectations.

It is always our goal to provide a seamless and enjoyable experience from start to finish, and we are excited to continue assisting you as your trip approaches.

Rated 5 out of 5 stars

I enjoyed working with Rental Escapes

I enjoyed working with Rental Escapes. Steph was patient and helped me with all my needs and concerns. She assured me that I had our vacation suite booked and offered help with the concierge getting my excursions booked also. THANK YOU!

June 24, 2025
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Reply from Rental Escapes - Luxury Villa Rentals

Thank you so much for sharing your kind feedback. We are so glad to hear that your experience with Rental Escapes was a positive one.

Steph will be delighted to know that her patience and support made a difference in helping you feel confident and cared for throughout the planning process. From securing your suite to assisting with excursions, she truly enjoys making sure every detail is handled with care.

We are grateful you chose to travel with us and look forward to helping you create even more amazing memories in the future.

Rated 5 out of 5 stars

The perfect villa

We haven’t even had our wedding yet and we already feel like Randee deserves a standing ovation.

From the very first message, she has been nothing short of amazing. Her communication is so warm, clear, and quick—it honestly feels like we’re planning this with a close friend who just happens to be incredibly organized and knows everything. She’s answered every question (and trust us, we’ve had plenty!) with so much patience and thoughtfulness.

Planning a destination wedding is no joke, but Randee has made the whole process feel easy and even exciting. She’s gone above and beyond in so many ways already, and we haven’t even checked in yet! Every little detail we’ve asked about, she’s either already thought of or had the perfect suggestion. You can tell she really cares—not just about the property, but about us having the best possible experience.

Honestly, if this is what it’s like before we arrive, we can only imagine how incredible it’s going to be when we’re actually there. Randee is an absolute gem, and if her boss is reading this—please give this woman a raise, a promotion, and a lifetime supply of thank-you notes from grateful couples like us.

Can’t wait to follow up after the big day, but had to share how grateful we already are!

June 17, 2025
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Reply from Rental Escapes - Luxury Villa Rentals

Wow—thank you so much for this incredibly kind and thoughtful message. Your words truly mean the world to us, and I know Randee will be deeply touched by your appreciation.

She brings her whole heart to every guest she works with, and it is so special to see that come through in your experience. Planning a destination wedding should feel exciting and meaningful, and we are so happy to hear that Randee has helped make that possible for you.

We are honored to be part of this unforgettable moment in your lives, and we cannot wait to welcome you and your loved ones. If the journey so far has been amazing, just wait until the celebration begins.

Wishing you continued joy as your big day approaches. We will be cheering you on every step of the way.

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