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Rated 5 out of 5 stars

Renting bikes at the Cycle Hub gave us a really fun way to explore Dundee. Its location on the waterfront is really convenient and makes for a great starting point for a few hours of riding. The guys... See more

Company replied

Rated 5 out of 5 stars

Incredibly easy hire experience from start to finish. Quality ebike, plenty of range and a friendly welcome at Lakeside Cycles. Would definitely rent again. The booking system with Renticy was stra... See more

Company replied

Rated 5 out of 5 stars

Really appreciated how Velohub worked with me to hire an e-bike for my husband for our trip to Scotland. There was some back and forth during the process, but Dale was patient, and George was helpful... See more

Company replied

Rated 5 out of 5 stars

The bike I rented was brand new and an excellent design. There was a small problem, which was instantly put right when I returned the next day. When things go well, anyone can perform, but it’s how... See more

Company replied

Company details

  1. Software Company
  2. e-Commerce Solution Provider

Written by the company

For customers, renting through Renticy is simple and flexible. Whether you need something for a few hours, a few days, weeks, or even months, you’re in control. Rent the products you need, when you need them, hassle-free


Contact info

4.8

Excellent

TrustScore 5 out of 5

50 reviews

5-star
4-star
3-star
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Rated 5 out of 5 stars

Great Fun

Great customer service, great fun for the whole family and super quick and easy to hire.

August 8, 2025
Unprompted review
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Reply from RENTICY

Thanks for sharing your experience!🌟

We’re so glad to hear you and your family had a great time — and that hiring was nice and easy.

We hope to be able to help you with your next booking soon! 🚴‍♀️

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Rated 5 out of 5 stars

Good service at the Dundee Cycle Hub

Good service at the Dundee Cycle Hub , pleased with the bike and helmet provided , map and route suggestions also given, will be hiring again on my next visit to Dundee

September 23, 2025
Unprompted review
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Reply from RENTICY

Thanks so much for sharing your experience!

We're really glad to hear you had a good ride and found the team’s route suggestions helpful. We’ll be sure to pass your feedback on to the Dundee Cycle Hub crew — they’ll really appreciate it.

Hope to see you again on your next visit! 🚴‍♂️

Rated 5 out of 5 stars

Renticy surf board

My son absolutely loved the surf board we hired and the lady that served me was so lovely and couldn’t have been more helpful! We’ll definitely be hiring again. Thank you Renticy!

August 27, 2025
Unprompted review
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Reply from RENTICY

Hi Lisa,

That’s wonderful to hear — we’re so pleased your son loved the surfboard and that you were looked after so well.

Thanks for choosing Renticy, and we hope to see you again soon! 🏄‍♂️

Rated 5 out of 5 stars

Good customer service

Convenient for collection and reasonable price for flute hire.
I would use again.

September 15, 2025
Unprompted review
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Reply from RENTICY

Hi Liz,

Thank you for your lovely review.

Great to hear your flute hire was convenient and fairly priced — we really appreciate you taking the time to share your experience! 🎶

Rated 5 out of 5 stars

a really good experience

August 13, 2025
Unprompted review
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Reply from RENTICY

Hi Rafael,

Thanks for leaving us a review — we’re glad to hear you had a good experience using Renticy.

Hope to see you again soon!

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Rated 5 out of 5 stars

Renting bikes at the Cycle Hub gave us…a really fun and convenient way to explore Dundee

Renting bikes at the Cycle Hub gave us a really fun way to explore Dundee. Its location on the waterfront is really convenient and makes for a great starting point for a few hours of riding. The guys in the shop did an excellent job instructing us about the bikes and let us know about some good routes to check out. The bikes themselves were perfect for the job. We were all over Scotland for 3 weeks and Dundee was one of our favorite cities.

September 4, 2025
Unprompted review
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Reply from RENTICY

Hi Tim,

We’re delighted to hear you had such a great experience exploring Dundee! The Cycle Hub team will be thrilled with your feedback.

Thanks for choosing Renticy during your trip — we’re glad Dundee made the list of your favourite cities! 🚴‍♂️

Rated 5 out of 5 stars

Really good customer service

Really good customer service, delivery on time, great service all round.

October 2, 2025
Unprompted review
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Reply from RENTICY

Hi Alicia,

Thank you for your kind words — we’re really pleased everything went smoothly from delivery through to service.

Great to hear you had such a positive experience!

Rated 5 out of 5 stars

Great service

Equipment was perfect for what we needed and staff were very helpful they provided an excellent service.

August 9, 2025
Unprompted review
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Reply from RENTICY

Hi Rachael,

Fantastic to hear the equipment was just what you needed and that the team were so helpful.

Thanks so much for sharing your experience — we really appreciate it.

Rated 5 out of 5 stars

Highly recommend

Really welcoming and friendly staff, recommended a lovely route which we all enjoyed vet much! The bikes were great too

August 27, 2025
Unprompted review
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Reply from RENTICY

Hi Mark,

Thanks for your great review! We’re so pleased you enjoyed the ride and that the team’s route suggestion hit the mark.

Lovely to hear you’d recommend us. 🚴

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Rated 5 out of 5 stars

Great service

I called into the office without id but was still given a Clarinet on trust. Very good service and great staff. Very helpful.

Mike

October 2, 2025
Unprompted review
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Reply from RENTICY

Hi Mike,

That’s wonderful feedback — thank you! We’re glad the team could help get you sorted, even without ID, and that you found the service helpful. Enjoy playing! 🎵

Rated 5 out of 5 stars

Great service both renting bikes and…

Great service both renting bikes and having our own bikes fixed, great track to Looe Bar to cycle to right next door

July 28, 2025
Unprompted review
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Reply from RENTICY

Hi Dawn-Louise,

Great to hear both your hire and repairs went so smoothly! Sounds like a lovely cycle to Looe Bar too — thanks for choosing Renticy. 🚲

Rated 5 out of 5 stars

Helpful staff and overall good vibes 🏄‍♂️🤙

I turned up on a whim, hoping that Joss bay Kent surf school would be open. Yay! and they were, the guys were great and there was lockers to keep your valuables in. Only if the surf was better, however still managed to get some waves 🏄‍♂️🤙 If ever I am around Kent again I will definitely come back, Highly recommended.

September 23, 2025
Unprompted review
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Reply from RENTICY

Hi Seanie,

Thanks for the awesome review! Glad to hear the Joss Bay team looked after you and you managed to catch a few waves.

We’ll be ready for your next visit 🤙🏄‍♂️

Rated 5 out of 5 stars

Simple and convenient.

Simple and convenient.
From start to delivery we have had no issues and are absolutely delighted with the service provided.
Many thanks for your fab service.

October 3, 2025
Unprompted review
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Reply from RENTICY

Hi Patricia,

Thank you for your kind feedback — we’re delighted everything was simple and straightforward from start to finish.

Really appreciate your review!

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Rated 5 out of 5 stars

Smooth and easy hire of a clarinet for…

Smooth and easy hire of a clarinet for my daughter.

September 27, 2025
Unprompted review
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Reply from RENTICY

Hi Heather,

Lovely to hear your daughter’s clarinet hire went smoothly.

Thanks for taking the time to share your experience — we really appreciate it! 🎶

Rated 5 out of 5 stars

Super easy and simple to sign up and…

Super easy and simple to sign up and manage.

September 15, 2025
Unprompted review
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Reply from RENTICY

Hi Joe,

Thanks for your review! Great to hear you found everything easy to sign up for and manage — exactly what we aim for.

Appreciate the feedback!

Rated 3 out of 5 stars

I would have preferred if this tool did…

I would have preferred if this tool did not have to rely so much on going on my phone and being bothersome. If there was an option to use this rental service with a simple phone number and sms, (aka. using a dumb phone so that people do not use their smartphones, which are, in my opinion, one of the most addictive things in the world). This is really something to consider, because, the renticy app is used as a legal thing, not a convenient thing which is better than paying cash in hand or contactless, is it?

August 16, 2025
Unprompted review
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Reply from RENTICY

Hi Pat,

Thanks for sharing your feedback — we completely understand where you’re coming from.

Renticy does require the use of a smartphone because our technology relies on secure ID verification and payment protection features to safeguard both retailers and customers. These steps help prevent misuse, protect against fraud, and ensure a smooth rental experience from start to finish.

That said, we do appreciate that not everyone enjoys using smartphones, and we’ll continue to explore ways to make Renticy as accessible as possible for everyone in the future.

Thanks again for taking the time to share your thoughts.

The Renticy Team

Rated 5 out of 5 stars

The bike I rented was brand new and an…

The bike I rented was brand new and an excellent design. There was a small problem, which was instantly put right when I returned the next day. When things go well, anyone can perform, but it’s how people deal with issues that sets them apart. The team or Torque bikes in Surbiton really treated me well and did everything perfectly.

October 3, 2025
Unprompted review
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Reply from RENTICY

Hi John,

That’s brilliant feedback — thank you! The Torque Bikes team will be delighted to know they made such a positive impression.

Great service really does show when it’s needed most — thanks for choosing Renticy. 🚴

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Rated 5 out of 5 stars

Great experience

Great experience. Easy to collect and use the bike. Friendly, knowledgeable and helpful staff. Nice riverside area to cycle along.

July 11, 2025
Unprompted review
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Reply from RENTICY

Hi M Liv,

Thanks for the lovely review! We’re so pleased you had a great experience and enjoyed cycling along the riverside.

Appreciate you sharing your feedback! 🚲

Rated 5 out of 5 stars

Great cycle day

From start to finish the whole experience was seamless. We were a group of six and our bikes were ready and waiting for us. I would certainly recommend Lakeside cycle hire and booking with Renticy.

August 26, 2025
Unprompted review
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Reply from RENTICY

Thanks so much, Janet! We’re really pleased your group had such a smooth experience with Lakeside Cycles. Delighted to hear everything was ready for you on arrival — we’ll be sure to share your feedback with the team. 🚴‍♀️

Rated 5 out of 5 stars

Really super bikes

Really super bikes! The guy working there is incredibly helpful. We hired an adult bike and one child's bike. The man working there didnt just help get us get up with our hired bikes, but he helped adjust the seat of a bike that was ours that he said looked like it needed the seat raising. Very kind. I also like that they provide a little trail map and a fantastic bike trail starts right nextdoor to the bike hire! We will definitely hire from here again.

August 7, 2025
Unprompted review
RENTICY logo

Reply from RENTICY

That’s wonderful to hear! We’re glad you enjoyed both the hire bikes and the extra help with your own bike too — the team will appreciate your kind words. Great that you made the most of the trail as well. We look forward to welcoming you back again!

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