Rentokil Pest Control UK Reviews 

11,544
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff for clearly explaining the pest control process and making them feel completely at ease during stressful situations. People also appreciate the prompt response times and efficient service when dealing with unexpected infestations around their residential and commercial properties. Some reviewers were not happy with the high prices charged for the treatments, noting that costs felt excessive for the short duration of the work. Additionally, a few consumers mentioned that pest problems unfortunately persisted even after multiple visits were completed by the technicians.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, helpfulness, and thoroughness... See more

Service

Customers report great satisfaction with the service, praising the professional, thorough, and helpful... See more

Customer service

People report positive experiences with customer service, noting that representatives are attentive,... See more

Price

Reviewers express strong dissatisfaction and frustration regarding the expensive pricing and high fees.... See more

Response time

Users describe positive interactions with response time, highlighting excellent and prompt service from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm very happy to know I'm pest free. Due to Darren the lovely technician who carried out the necessary work to erradicate the problem. He was polite, friendly and above all extremely professional. B... See more

Company replied

Rated 5 out of 5 stars

The young Gentleman that was assigned to me(Jamie) was ALWAYS thorough and put my mind at ease (especially with having a phobia) he was punctual and explained everything in detail, traps were set a... See more

Company replied

Rated 5 out of 5 stars

Over the last few months, we've seen a rapid improvement in our site. Thomas at Rentokil, has been key to this. Lowered our pest sightings, and helped achieve a 5 star EHO score. He's been attentive t... See more

Company replied

Rated 5 out of 5 stars

I am writing to share some feedback regarding your technician, Mr. Anthony Hodge. Since we began working with Tony, the service level at my center has improved tremendously. Tony is highly professi... See more

Company replied


Company details

  1. Pest Control Service
  2. Bird Control Service
  3. Business to Business Service
  4. Environmental Health Service

About Rentokil Pest Control UK

Written by the company

With over 100 years providing expert and professional pest control services throughout the UK, Rentokil Pest Control offers fast, reliable and effective solutions to pest infestations of any kind. We lead the way in developing innovative, environmentally sensitive solutions for the detection, prevention and elimination of troublesome pests including: • Rodents • Insects • Birds. Our professional, BPCA certified local technicians are ready to respond to your needs covering a national network of customers in public sector, commercial and residential areas.

Contact Us

Experience Intelligent Pest Management, Supported by World Class Customer Service

Rapid, Local and Expert Response
We have the highest qualified and independently accredited teams in the UK with over 1,000 expert frontline specialists. Our qualified technicians are trained to RSPH Level 2 as a minimum with over 400 qualified to BPCA/RSPH Level 3 and above.
Innovative Solutions
As the UK's leading connected pest control company our unique PestConnect system provides a real-time, early warning system to effectively control rodents without harming the environment, saving up to 60% in rodenticide use and protecting your reputation.
Legal Compliance
All of our RSPH/BPCA trained and accredited technicians are kept up-to-date on the UK's ever changing legislation, so they can recommend products and services, helping you stay compliant.
Health & Safety
A Royal Society Prevention of Accidents (ROSPA) Gold Winner seven years in a row, ensuring the health and wellbeing of our colleagues and customers is at the forefront of everything we do..
Technology
Through our range of market leading SMART connected technologies we provide round the clock monitoring and control of pest activity, giving our customers peace of mind that their homes and businesses are protected 24/7.
Sustainability
We are a company committed to delivering a range of sustainable solutions, in order to reduce pesticide use and lower emissions, as well as being focused on reducing the waste we produce and recycling more, to help mitigate our environmental impact.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.7

All reviews

(11,544)

1,008 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Informed and friendly

Jason was informed and friendly. He was able to quickly identify the area of concerns for our ant problem and properly explained the treatment process.

July 23, 2026
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Reply from Rentokil Pest Control UK

Hello Emily,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Jason.

Rentokil Pest Control

Rated 5 out of 5 stars

Ellie is great

Ellie is very friendly and approachable. She does a very thorough job and any issues with pests are resolved very quickly.

July 23, 2026
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Reply from Rentokil Pest Control UK

Hello Doughtys,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Ellie.

Rentokil Pest Control

Rated 5 out of 5 stars

We have always had great service from…

We have always had great service from our rep who's name is Andrew Steel, he communicates well and was you around any issues found also gives any recommendations. Very good and a happy person

July 22, 2026
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Reply from Rentokil Pest Control UK

Hello Christine,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Andrew.

Rentokil Pest Control

Rated 4 out of 5 stars
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Reply from Rentokil Pest Control UK

Hello Ricci,
Many thanks for sharing your review of the expert and professional pest control service provided by our team.

Rentokil Pest Control

Rated 5 out of 5 stars
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Peter,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 4 out of 5 stars

What we appreciate is the call before…

What we appreciate is the call before arriving, being punctual and taking the time to explain their findings at the end of the service, with recommendations. And also their response to electronic signal device set on site..

July 16, 2026
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Reply from Rentokil Pest Control UK

Hello Amoy,
Thank you for taking the time to share your review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Good service

July 22, 2026
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Reply from Rentokil Pest Control UK

Hello Scott,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our team.

Rentokil Pest Control

Rated 4 out of 5 stars

Everyone I came into contact with was…

Everyone I came into contact with was very reassuring and polite.

July 17, 2026
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Reply from Rentokil Pest Control UK

Dear Mrs Tomlinson,
Thank you very much for sharing your review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Michael Hutchins was extremely helpful…

Michael Hutchins was extremely helpful and thorough, great job ensuring all entry points were dealt with and that no rats remained on the premises.

July 13, 2026
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Reply from Rentokil Pest Control UK

Hello Anthony,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Michael.

Rentokil Pest Control

Rated 5 out of 5 stars

Rentokil Visit

I’d like to thank Greg Mott from Rentokil for the excellent service he provided during his visit to our Domino’s store in Guildford – Merrow on 21/07/2026 at 4:00pm.

Greg was punctual, professional, knowledgeable, and extremely thorough throughout the visit. He took the time to explain everything clearly, carried out the inspection to a high standard, and was approachable and courteous from start to finish. His attention to detail and commitment to maintaining high food safety and pest control standards gave us complete confidence in the service provided.

A real credit to Rentokil, and I would highly recommend Greg to anyone looking for a reliable and professional technician. Thank you again for the outstanding service.

July 22, 2026
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Reply from Rentokil Pest Control UK

Hello Isham,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Greg.

Rentokil Pest Control

Rated 5 out of 5 stars

Andy is a great lad who come to my…

Andy is a great lad who come to my tesco branch. Always a smile, and carries out his checks to a really high standard.
He

July 21, 2026
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Reply from Rentokil Pest Control UK

Hello Lynn,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Andy.

Rentokil Pest Control

Rated 5 out of 5 stars
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Ross,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Andrew - Rentokil

Andy has been looking after our Pest Control for a while now and I can’t recommend him enough. He’s always friendly, reliable and we’ve never had an issues with his work. Whenever there is an issue in store, He always has a solution. It’s always a pleasure when Andy comes in!

July 20, 2026
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Reply from Rentokil Pest Control UK

Hello Katie,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Andy.

Rentokil Pest Control

Rated 1 out of 5 stars

Complete rip off - price on post code not job

Complete rip off. When they eventually come back to you they price on post code, even ask how many bedrooms you have in your house…. What does that have to do with a wasps nest outside? I have several wasps nests removed before price always around £75. Unfortunately the company who usually does it can’t fit me in till next week and as nest by my daughters bedroom wanted treated more quickly. Rentokil, for what is a 15-30 minute job wanted almost £400. Absolute cowboys why they think they can get away with it I dont know. Perhaps if the children and I don’t eat for the next couple of months I’ll be able to afford them!

July 21, 2026
Unprompted review
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Reply from Rentokil Pest Control UK

Hello Anna,
Thank you for sharing your concern to our attention. Can I please ask you to share your preferred contact details via Trustpilot or email marketing.uk@rentokil.com so that our customer team are able to contact you directly.

Rentokil Pest Control

Rated 5 out of 5 stars

The whole process was very efficient…

The whole process was very efficient and thorough

July 20, 2026
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Reply from Rentokil Pest Control UK

Hello Ruth,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Sam from Rentokil

Sam from Rentokil offered a very comprehensive service. he was knowledgeable and willing to provide guidance and suggestions.

July 17, 2026
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Reply from Rentokil Pest Control UK

Hello Christopher,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Sam.

Rentokil Pest Control

Rated 5 out of 5 stars

A Great Professional Service

Our sheltered housing company can highly recommend Rentokil, and particularly our site contact Ellie. She is incredibly professional and attentive, working discreetly when it's needed, and bonds seamlessly with our in-house maintenance team on every visit. Whether it's regular inspections, ad-hoc issues, or providing expert advice over the phone, Ellie is always reliable and happy to help! A great asset to the Rentokil team.

July 20, 2026
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Reply from Rentokil Pest Control UK

Hello Lucy,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Ellie.

Rentokil Pest Control

Rated 5 out of 5 stars

Would definitely recommend

I took out an annual agreement with Rentokil last year and I am delighted with the service. The technician Jay Todd was so professional, methodical and thoughtful. He found all sorts of ingress areas that needed attention and I feel my farmhouse is now mouse free!! I have decided to renew my contract for peace of mind going forward. Would definitely recommend.

July 20, 2026
Unprompted review
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Mary,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Jay.

Rentokil Pest Control

Rated 5 out of 5 stars

Matthew was great!

Matthew was great! Very professional, knowledgeable and reassuring!

July 13, 2026
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Reply from Rentokil Pest Control UK

Hello Zoe,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Matthew.

Rentokil Pest Control

Rated 5 out of 5 stars

Kristian was excellent in assessing the…

Kristian was excellent in assessing the situation and clearly explaining what was required. Excellent work done.

July 20, 2026
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Reply from Rentokil Pest Control UK

Hello Paul,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Kristian.

Rentokil Pest Control

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