Rent the Runway Reviews 

The clothing choices need to be improved

Every item has been great and if it wasn't then they sent me a replacement. Such a great company.

Customer service is amazing! I hose just had a couple items I couldn't wear due to a flaw. They just need to double check items before shipping.

I would give negative stars if I could but not because of thw actual service, because of a shocking incident in which my husband and I were racially profiled.

We went to the pop up store in the Seaport district of Boston because they were having a big sample sale. Upon entering there was a coat and bag check which we bypassed because we didn't think we would be there long. I heard another customer ask if it was mandatory to check bags and coats and she was told not really. I was wandering around with my husband for a few minutes when a woman ran up to me from the back and said oh you need to go check your bag and coat and so does he, its mandatory. They saw you on the camera and told me. Hmmmm okay well I wasnt happy but I'm not one to be confrontational so my husband and I went and checked them in and then went back to browsing. Not 30 seconds after I turned around I saw at least 3 women in oversized coats and someone with a backpack!

Now let me explain that I am a white woman and my husband is Hispanic but he is very dark skinned. I was carrying a Louis vuitton bag and wearing Gucci jewelry. I have money. So does my husband. We are both government employees. Clearly I would think I that would signal I dont need to steal, nor does he. But yet there we were, BEING RACIALLY PROFILED BECAUSE OF HIS SKIN COLOR. Disgusting!!!! There is absolutely no other explanation why we were approached and forced to check our things when the managers had to have seen other people wuth big coats and bags and did NOTHING.

We left quickly and I said point blank to the guy at the coat check to tell his managers to make sure they pull everyone aside who had a big bag and coat and that was absolutely did not feel good about what had just happened. I left, in tears. It was so wrong. Neither of us needed to be made to feel like that, especially over clothes that arent even new, they've already been worn God knows how many times and they are probably not even in season!

I just want to put this out there for others to know about. That rent the runway has people working under their name that behave this way in 2025. It's not okay, EVER. I have never used RTR and sure as hell never will now.

I first used RTR last year to find a dress for my company Christmas party. It was the best dress I’ve ever worn! The deals and discounts were amazing and provided me a chance to wear a dress I’d never would have found myself! I knew this would be how I find special dresses, jewelry and outfits from now on. The offers are incredible and the selection is mind blowing. Customer service is excellent! They are quick to respond with the answers I need. I’m very excited about the dress for this year’s party. Also, the deals that give me a chance to purchase items are unbelievable.

They are wonderful. Always respond right away and are so pleasant to work with. Truly, my favorite customer service experience of any company and I feel like they always do the right thing.

In a society where customer service seems to have fallen to the wayside RTR keeps it top of mind. I've consistently been pleased with all my rentals, but if there is a rare issue it has been resolved quickly and thoroughly. Quality is always there and I'm a dedicated customer because of it.

My concerns were addressed promptly and resolved. Feedback was asked and the clothing was replaced.

It took over a week to respond and I still have to make two trips to the post office

Fairly expensive. Many clothes were very well-worn. Others fit oddly, so I probably wore about 20% of what I received over 12 months. I stopped the service when they made me pay for a pair of pants that I returned, claiming that I had not returned them. Additionally, they sometimes wouldn't send return labels making it difficult to return items, perhaps so that they could later charge for those items. It could be a great service, but was not.

Excellent customer service, solved my issue promptly.

Purchased online. Received super fast notification from RTR and received my dress within days. I was able to track the package and knew when it was to be delivered. The dress is in beautiful shape and I couldn't be happier! All set to wear on Thanksgiving day. Thank you RTR!

Their desktop version and their app have different uses. It’s better to use the desktop version. Rules on how their service works could be explained better. I did end up getting a credit towards a membership that I did not want to my account. But when I ordered two discounted rented pieces from my rental I didn’t know I could keep them and I ended up shipping them all back so I never got what I really wanted. They did end up giving me a refund which they don’t normally do. Overall experience was very disappointing. Last customer service experience was very disappointing as it did not solve my receiving what I truly wanted.

I needed a formal dress and a cocktail dress for a wedding. A friend told me about RTR. Not only did I find two perfect dresses, but I had fun, fun, fun in the process. I became a member and am now renting pants, sweaters, and dresses every month. It's a little ray of sunshine to receive the deliveries. And the customer service is excellent, especially for new members.

Helps me with wardrobe for my podcast

The selections of dresses & gowns is amazing. The customer service at RTR is always above and beyond. They are always responsive whether you are using their text service or calling them.
Your clothing arrives promptly. Exchanges and replacements are expedited. Making returns couldn’t be any easier.

The customer service I receive from rent the runway is always top notch and customer focused on a resolution thank you !!!

I’ve been using rent the runway for over 10 years for special events and I intermittently pay for the membership to get 5 to 10 items per month. I have been very happy with the quality of items, customer service, and the return process. I’ve also purchased several used items from rent the runway and have been happy with the quality. I will likely continue my membership into next year for my upcoming vacation in Hawaii.

Rent the runway. Been a client since 2019 and they have always been professional.

Had a shipping issue and they were quick to help me resolve. Some items come looking more worn than expected and sometimes even damaged.