Repaircare.co.uk Reviews 

4,354
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff who successfully complete appliance repairs efficiently and always leave the workspace clean and tidy. People also find the fixed price structure reassuring and transparent, making it much easier to budget for their appliance fixes without unexpected extra costs. Some reviewers were not happy with missed appointments and persistent communication problems when trying to arrange, book, or reschedule service visits. Consumers also reported quite frustrating delays when waiting for necessary replacement parts or trying to reach customer support through the phone system.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that booking an appointment is... See more

Staff

Consumers find staff to be exceptionally professional, noting that engineers consistently arrive on time and... See more

Product

Reviewers express mixed feelings regarding product repairs, as some customers praised efficient service with... See more

Price

Reviewers highlight ambiguous aspects of price, as many consumers praised the reasonable fixed charges,... See more

Booking process

Users describe ambiguous interactions with booking process, as many reviewers found the online system very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Date of Engineers visit change was a bit of a pain, nevertheless, when that was sorted, a slick and quick visit to repair double oven was carried out. Engineer very pleasant and well done, will use ag... See more

Rated 5 out of 5 stars

Got quotes from a few companies found online. This was the best price and inclusive of parts (all others were higher and parts would have been additional cost). Date and time easily arranged, engineer... See more

Rated 5 out of 5 stars

We were well pleased with the service we received. We had immediate response after we booked the repair. The process was clearly explained. I received a message the night before the scheduled appoin... See more

Rated 5 out of 5 stars

Got a fast appointment for my oven repair. Engineer attended at agreed time and carried out a test and temporary repair while replacement part was ordered. Replacement part fitted by same engineer wit... See more


Company details

  1. Appliance Store

About Repaircare.co.uk

Written by the company

Repaircare are the appliance repair experts and their engineers have already successfully repaired kitchen appliances for more than 1 million households nationwide. Whether it is your freezer, cooker, dishwasher or washing machine that has developed a fault, Repaircare will do all they can to fix it for you, fast! All repairs are guaranteed and you can book online 24/7.

For more information visit the website now at www.repaircare.co.uk.

Call on telephone 0844 557 3701 (Mon to Fri 8am - 6pm, Sat 9am - 4pm, Sun closed)

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(4,354)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 4 out of 5 stars

He was excellent in every way

When your engineer arrived he quickly sorted my tumble drier out and he was excellent in every way.
What was less ideal was your company's slow feedback following my initial contact with you.
An early acknowledgement that you had received my request and that you were striving to get me an ETA would have been reassuring.

February 25, 2026
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Rated 1 out of 5 stars

Just buy a new one it's less hassle

In short, without relaying the full ins and outs of the frankly farcical experience, I regret taking out a repair plan and dread ever having to contact them again. It took a month for them to finally repair my washer. With the cost of the plan, the cost to use a laundrette several times, while my washer was out of action, unnecessarily missing time off work due to them missing prerarranged appointments, plus turning down work to be in when they do turn up, I could have purchased a new one and saved myself the hassle. Would not recommend and would not purchase a plan again. Completely disorganised and unprofessional.

February 2, 2026
Unprompted review
Repaircare.co.uk logo

Reply from Repaircare.co.uk

Dear Jane,

Thank you for your review.

We are sorry to hear of the issues experienced.

At Repaircare we are always looking to improve our services. We are very grateful you have taken the time to provide your feedback and is something we are investigating internally.

Please accept our apologies for the inconvenience caused.

Kind Regards
Repaircare.co.uk

Rated 1 out of 5 stars

Absolute rip off

Absolute rip off. Be very careful of their call out charge that is well hidden in their T&C. £75 for a call out to come and do nothing.

March 5, 2026
Unprompted review
Repaircare.co.uk logo

Reply from Repaircare.co.uk

Dear Lia.

Thank you for your review.

We are sorry to hear of the issues experienced.

At Repaircare we are always looking to improve our services. We are very grateful you have taken the time to provide your feedback and is something we are investigating internally.

Please accept our apologies for the inconvenience caused.

Kind Regards
Repaircare.co.uk

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Rated 1 out of 5 stars

No Repair!

Terrible customer service - Engineer attended on given date, advised a fan assembly was required and they would rebook to complete install - 5 weeks later, no repair, no update - DONT BOTHER

March 4, 2026
Unprompted review
Repaircare.co.uk logo

Reply from Repaircare.co.uk

Dear Ian,

Thank you for your review.

We are sorry to hear of the issues experienced.

At Repaircare we are always looking to improve our services. We are very grateful you have taken the time to provide your feedback and is something we are investigating internally.

Please accept our apologies for the inconvenience caused.

Kind Regards
Repaircare.co.uk

Rated 5 out of 5 stars

Fast, reliable and friendly.

Although the organisation of date was a but strange the company who came to replace our oven door were fast, reliable and came with all of the right parts. They even cleaned up and were very friendly too. The price was reasonable as well. Thanks!

February 25, 2026
Rated 5 out of 5 stars

Hassle free

Hassle free ,engineer arrived on time with the correct part. All completed within the hour.

February 17, 2026
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Rated 5 out of 5 stars

Great engineer.

The engineer was great. He explained everything in simple terms and completed the repair quickly and efficiently.
Thanks.

February 23, 2026
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Rated 5 out of 5 stars

Dishwasher repair

The repair was carried out quicker than expected and the repair guy was pleasant and considerate. Considering that the job involved a second visit to fit new parts, the fact that I wasn't charged anymore than the upfront flat rate fee, made it very good value. I will not hesitate to use this service again.

February 20, 2026

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