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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, most reviewers were let down by their experience overall. Consumers feel the service is completely useless because reported cases are quickly closed with standard automated responses offering no real help. People frequently complain that the website forms are overly complex, difficult to navigate, and frequently fail to save progress properly. Reviewers also struggle significantly with customer communications, stating that obtaining a meaningful response or reaching a human is nearly impossible. Some reviewers were happy with the phone support agents when they managed to speak with someone directly over the line. Consumers noted that phone conversations occasionally provided a more supportive experience compared to using the online system.

What people talk about most

Service

Reviewers highlight negative aspects of service, expressing deep frustration and a strong consensus that the... See more

Website

People report negative experiences with website due to frustrating online forms and unresponsive support... See more

Customer communications

Customers consistently note negative experiences with customer communications, highlighting that it is nearly... See more

Response time

Consumers express deep frustration regarding response time, noting that reports are rapidly dismissed within... See more

Customer service

Reviewers express deep dissatisfaction regarding customer service, highlighting long hold times, unresponsive... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Same as Action Fraud but much faster in dismissing reports. My report was dismissed in less than 2 hours, at least Action Fraud took few days, which gave the impression that someone actually had a loo... See more

Rated 1 out of 5 stars

Two gift cards purchased from two different supermarkets had been tampered with before purchase and had been drained of the loaded funds. Both supermarkets said it was a huge problem and that they get... See more

Rated 1 out of 5 stars

Waste of time. Completed the online forms describing how I was the victim of identity fraud then at the end of the process get a message on screen saying "thank you for your report, you will receive n... See more

Rated 1 out of 5 stars

£30,000 of crypto stolen from my self-hosted wallet, from what looks like a browser extension hack. I've already done the hard work for them and forensically traced how my funds were converted and fun... See more


1.4

Bad

TrustScore 1.5 out of 5

63 reviews

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No history of asking for reviews

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1.4

All reviews

(63)

63 reviews in the last 12 months

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Rated 1 out of 5 stars

New Name nothing has changed - Rubbish

WOW this is the tripe as before.
A renamed service of the UK Government where you have to Spell "Fraud" to get to the next level of the call chat.
When you get this far - Waste of time.
Fraudsters are very welcome in the UK the Gov. have no idea or interest to resolve.
YOU ARE BETTER OFF ON BENIFTITS or working in an overpaid unproductive job working for the Gov.

January 7, 2026
Unprompted review
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Rated 1 out of 5 stars

Very poor not interested automated…

Very poor not interested automated response

Reported 2 Scam websites that are advertising through Facebook selling refurb tech, supplied all the details but they decided it was too much work to look into so closed it within minutes of reporting it.
BE UNDER NO ILLUSION THIS IS HERE TO HELP ANYONE it is just for show and reporting stats, IT IS A WASTE OF TIME AND TAXPAYER MONEY

December 17, 2025
Unprompted review

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