Research Garage Nuneaton (especially the Service Dept) continue to provide a first class level of customer service, and very reasonable pricing (for my Alfa Romeo Stelvio - which is also a first... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently purchased a new vehicle from Research Garage Group in Nuneaton. Blake at the Fiat garage was brilliant to deal with. He talked us through the whole process, answered our questions and looked... See more
Company replied
New car purchased from Blake & Dilan. Absolutely perfect. Took time with us to get the best deal & the car we wanted. Blake fully explained the car on handover, which meant alot to my elderly father i... See more
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Blake at the Fiat Research Garage in Nuneaton was very friendly and helpful. He explained everything clearly and answered all our questions. He made the experience of buying our new car stress free. W... See more
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Company details
Written by the company
With a heritage of over 50 years Research Garage Group offer a first class customer service from our three showrooms in Nuneaton and Hinckley for the leading brands; Fiat, Alfa Romeo, Jeep, Abarth, and Peugeot. We strive to offer a great service with a friendly and approachable atmosphere. Research Garage Group make the sales process easy and smooth as it could possibly be. We take great pride in the excellence of the facilities we provide for our customers. At Research Garage Group we have contemporary showrooms with free Wi-Fi, customer seating areas with refreshments and state-of-the-art automotive workshops offering servicing and MOT for all makes and models. We strive to deliver an outstanding customer service at all times and we accomplish this through our constant investment in staff training and personal development. We have a very close relationship with all our staff and the family run business goes from strength to strength with each new member of the Research Garage Group family. All our staff are trained to the highest possible industry standards. Our huge range of new and used vehicles, available throughout the Midlands region, make us the first choice for existing customers and more and more new customers every year. Research Garage Group is located in the heart of the Midlands within easy access of the M1, M6, M69, M42 as well as the A5. Visit any of our dealerships and you will find out why we are the fastest-growing independent automotive group in the area.
Contact info
Barling Way, Eliot Business Park, CV10 7RH, Nuneaton, United Kingdom
- 02476 382 807
- general@researchgarage.co.uk
- www.researchgarage.co.uk
4.4
Excellent
477 reviews
Replied to 72% of negative reviews
Typically replies within 48 hours
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Amazing experience!
Went in to view a car Monday evening and drove away in it midday Tuesday!
Amazing experience and the staff were all lovely and so helpful.
Special thanks to Blake who made the process so simple and enjoyable.
April 21, 2026
Unprompted review
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Great customer service
Great customer service. Relaxed, seemless and no pressure with up selling. Craig is a credit to the Group. Buying and trading in my car was top class. I had a good deal on my trade in and the Jeep I purchased is amazing. Great customer service Thank you Craig at Fiat Nuneaton :)
April 18, 2026
Unprompted review
Changing your car? Blake's the bloke at Research Nuneaton FiatFIAT. neaton Fiat. e found Blake very helpful
We found Blake very helpful. He spotted our need for a bigger boot and more room in the car we changed from our Fiat 500 to.at all times he was respectful and helpful and friendly.
April 15, 2026
Unprompted review
Very good car selling experience
Very good car selling experience. Professional though had to chase them for pick-up a few times. But impressed and kept to the agreed price for my car. A good company to deal with in my experience.
April 14, 2026
Unprompted review
Used Vehicle Purchase
I recently purchased a Used vehicle from the Fiat Research Garage Group in Nuneaton. I dealt with Blake through the whole process, due to this being my first electric Car, Blake answered all my questions and looked after me at every stage, from initial talks, part exchange for my car, Test Drive and a very good offer on the Car I was purchasing The process went very smoothly and I would recommend a visit to Blake/Research Garages if your after a Car - Thanks to Blake and all the staff at the Research Group for your help.
April 10, 2026
Unprompted review
Reply from Research Garage Group
Thank you so much for your fantastic review!
We’re delighted to hear that your first electric car experience was such a positive one. It’s great to know that Blake was able to support you every step of the way. Making the transition to an electric vehicle can come with plenty of questions, so we’re really pleased Blake could provide the guidance and reassurance you needed.
We truly appreciate your recommendation and your kind words about the whole team here at Research Garage Group. We’ll be sure to pass your feedback on to Blake — it will mean a lot to him.
Wishing you many happy miles in your new car, and if you need anything in the future, we’re always here to help! 🚗⚡
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Excellent!!
Excellent!!! Very satisfied, good car ,very happy overall, Nav Phull took time to explain everything with a professional approach!!!
I highly recommend it !!!
Big thank you !!
April 10, 2026
Unprompted review
Reply from Research Garage Group
Thank you so much for your fantastic feedback!
We’re delighted to hear you’re so happy with your new car and the overall experience. It’s great to know that Nav took the time to explain everything clearly and provided a professional service—that’s exactly the standard we aim for.
Your recommendation really means a lot to us, and we truly appreciate you taking the time to share your experience.
Enjoy your new car, and we look forward to welcoming you again in the future! 🚗✨
Completely useless
Completely useless
Gave them my phone number and email, kept telling me they were wrong and messaged through Auto trader
Test drove an expensive car and asked various things to come back to me about. A week later they sent me nonsense about batteries which was nothing to do with what I asked!
Arrogant and ignorant
April 4, 2026
Unprompted review
Reply from Research Garage Group
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience didn’t meet the standards we aim to provide.
Clear and accurate communication is something we take very seriously, so it’s disappointing to learn there was confusion around your contact details and that your follow-up questions weren’t addressed properly. That’s certainly not the level of service we want any customer to receive, especially after taking the time to visit us and test drive a vehicle.
We’d really appreciate the opportunity to look into this further and make things right. If you’re open to it, please contact us directly so we can review what happened and ensure your queries are properly answered.
Your feedback is invaluable in helping us improve, and we hope we can restore your confidence in us.
Very poor experience with the service…
Very poor experience with the service department at Research Garage Fiat Nuneaton.
One issue was fixed under warranty, but another problem I reported was dismissed without proper investigation. It felt like they were unwilling to accept there was an issue rather than trying to diagnose it.
I also wasn’t contacted when the car was ready and had to return the next day to collect it.
When I raised these concerns, the manager told me he would make a note not to accept me as a customer in the future.
This gives the impression that if you question their assessment or report a problem, you are no longer welcome. Very disappointing service from a Fiat main dealer.
April 8, 2026
Unprompted review
Reply from Research Garage Group
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear about your recent experience with our service department, as you will read from the majority of our reviews on here that this isn't normal service for our workshop.
Our intention is always to build long-term relationships with our customers, and we would never want anyone to feel unwelcome for raising concerns or asking questions.
Thank you for your feedback. This will help us to improve our business going forward.
Peugeot Hinckley. £170 an hour labour charge
I booked my Peugeot 3008 into Peugeot Reserch Garage Hinckley for two fuses to be changed as it requires them to do it. I understood that I would have to pay 1 to 2 hours labour. I was charged £270 for 1.5 hours work to change 2 fuses. Not happy with them at all.
April 2, 2026
Unprompted review
Reply from Research Garage Group
Hi Paul,
Thank you for taking the time to leave your feedback. I’m sorry to hear that you were unhappy with your experience.
It was good to speak with you on Tuesday, and I hope that after our conversation, you now have a better understanding of the amount of work required to carry out the repair you requested.
While it may seem like a straightforward job, accessing and replacing these components can be quite involved and time-consuming, which is reflected in the labour charged.
We always aim to be as transparent as possible with our pricing and the work involved, and your feedback is valuable in helping us improve how we communicate this.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch — we’re always here to help.
Kind regards,
Lee Lapworth
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Proper salesmen and an all round top bloke
I recently purchased a Vauxhall Corsa (BJ20 VAX) from Research Garage Nuneaton and I honestly couldn’t be happier with the experience.
Matthew Blake was absolutely outstanding from start to finish. His service was impeccable — professional, knowledgeable, and incredibly personable. He made the whole process smooth, stress-free, and genuinely enjoyable, which is rare when buying a car.
Nothing felt rushed or pressured, and he took the time to answer every question and make sure I was completely comfortable with my purchase. You can tell he genuinely cares about his customers and takes pride in what he does.
I’m absolutely over the moon with the car, and the level of service I received made the experience even better.
I wouldn’t hesitate to recommend Matthew and the team to anyone looking for a new vehicle — top class service all round.
March 30, 2026
Unprompted review
Reply from Research Garage Group
Thank you so much for such a fantastic review!
We’re delighted to hear how happy you are with your Vauxhall Corsa and that Matthew provided such an outstanding experience from start to finish. He’ll be especially pleased to know his professionalism, knowledge, and personable approach made the process smooth and enjoyable for you.
It’s great to hear you felt comfortable and never under pressure — that’s exactly the experience we aim to deliver for every customer.
Enjoy your new car, and thank you again for your recommendation. We really appreciate your support and look forward to seeing you again in the future! 🚗
Salesperson didn’t want the sale
Went today to look for a new car and part exchange my old one at the Nuneaton garage. Wasn’t greeted very professionally the sales person just didnt look bothered and walked off after opening the cars so we couldn’t ask any questions even if we wanted a test drive the car. He just didn’t want to help and was very grumpy, and when we said we wanted to part exchange felt like the sales person just didn’t care because we didn’t want brand new despite being really enthusiastic and excited about the Fiat 500 we had found. We also left after being made to feel bad which upset me because we couldn’t put more down as a deposit towards the new purchase and the valuation on my current car was unfairly priced and told I wouldn’t have any equity despite every other car garage we had visited said I would have quite a large amount.
When dealing with us the salesperson also got up and left us sat at his desk to deal with what I can only describe as more deserving customers of his time that had just walked into the Branch that would gain him more commission on a sale.
March 28, 2026
Unprompted review
Reply from Research Garage Group
Thank you for taking the time to share your experience. We’re really sorry to hear that your visit to our Nuneaton dealership left you feeling this way — that’s certainly not the standard of service we aim to provide.
You should have felt welcomed, supported, and valued throughout your visit, regardless of the type of vehicle you were interested in or your part exchange situation. It’s disappointing to hear that you felt unable to ask questions or properly explore the car, especially when you were excited about the Fiat 500 — buying a car should be an enjoyable experience, not a frustrating one.
I know our Sales Manager (Dilan) has been in touch to try and rectify the situation,
Thank you again for your feedback — it’s incredibly important in helping us improve.
Stellar service from Blake at RGG Fiat
Recently purchased a new vehicle from Research Garage Group in Nuneaton. Blake at the Fiat garage was brilliant to deal with. He talked us through the whole process, answered our questions and looked after us at every stage. The process went so smoothly that we were able to drive away that very afternoon with the vehicle. Would happily recommend Blake and Research Garage Group.
March 23, 2026
Unprompted review
Reply from Research Garage Group
Thank you so much for your fantastic review!
We’re delighted to hear that Blake provided such stellar service. It’s great to know he was able to guide you through the process and get you on the road the very same day—that’s exactly the level of service we aim for.
We’ll be sure to pass on your kind words to Blake and the team at our Fiat site in Nuneaton.
Enjoy your new vehicle, and thank you again for your recommendation! 🚗
My experience at Reserch Garage Alfa…
My experience at Reserch Garage Alfa Romeo was excellent!
I was looked after by Sanjay and he is the sole reason why this is 5 stars.
With the car we bought he was helpful, informative and went above and beyond every step of the way!
I would recommend this garage to all my friends and family and thank you for the service to everyone there!
March 15, 2026
Unprompted review
Reply from Research Garage Group
Thank you so much for your fantastic review!
We’re delighted to hear you had an excellent experience with us at Research Garage Alfa Romeo. It’s especially great to know that Sanjay made such a positive impact—he’ll be thrilled to hear your kind words. Providing helpful, informative service and going the extra mile is exactly what we aim for, so it’s wonderful to see that reflected in your visit.
We truly appreciate your recommendation to friends and family, it means a lot to the whole team. Enjoy your new car, and we look forward to welcoming you back in the future! 🚗
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Great Customer Service today
Great Customer Service today by Amanda, Kelly and Tamara on the Service desk, as well as the team in the garage, supporting with my Alfa Romeo Tonale. Nothing was too much trouble and they were polite and efficient throughout. "Thank-you everyone."
March 17, 2026
Unprompted review
Reply from Research Garage Group
Thank you so much for your kind words!
We’re delighted to hear you had such a positive experience with Amanda, Kelly, and Tamara, along with the workshop team while looking after your Alfa Romeo Tonale. Providing polite, efficient service and going the extra mile for our customers is exactly what we strive for, so it’s fantastic to know the team delivered on that for you.
Your feedback will mean a lot to everyone involved, and we’ll be sure to pass on your thanks. We really appreciate you taking the time to share your experience and look forward to welcoming you back again in the future! 🚗
After 12 months ownership
Thought I should post a review after 12 months ownership of a 73 plate Giulia. The purchase was painless, I can't remember if it was Ryan or Sanjay I dealt with but they all knew these cars inside-out and seemed to have a genuine passion for Alfas. Car has been pretty much perfect with just a few random error messages as the car's battery management settled down after being at the showroom for what I'm guessing was a couple weeks, zero problems since, very enjoyable car to own. Would definitely consider buying from there again.
March 12, 2026
Unprompted review
Reply from Research Garage Group
Thank you so much for your 12 month review,
We're delighted to hear that your Giulia has been such an enjoyable car to own and that the purchase process was a smooth one.
Ryan and Sanjay are both huge Alfa enthusiasts, so it's great to know their passion and knowledge came across when you were choosing the car.
It’s also fantastic to hear the Giulia has been performing perfectly and continuing to put a smile on your face – that’s exactly what Alfa Romeo ownership should be about!
Thanks again for the kind words and for choosing us. We’d be delighted to help again whenever the time comes for your next Alfa. Enjoy every mile!
I couldn’t be happier with the service
I couldn’t be happier with the service. The team were professional, knowledgeable and helpful throughout. The work was completed efficiently and to a high standard, and everything was explained clearly before and after the job.
Really trustworthy outfit — would definitely recommend.
February 24, 2026
Unprompted review
Reply from Research Garage Group
Thank you so much for your fantastic review. We’re delighted to hear that you were so happy with the service and that our team’s professionalism, knowledge, and clear communication stood out to you.
It’s great to know the work was completed efficiently and to a high standard, and that you felt you could trust us throughout the process — that means a lot to the whole team.
We really appreciate your recommendation and look forward to helping you again in the future.
We have used Research Garage for the…
We have used Research Garage for the purchase of our last 3 Cars, always great value and service, would highly recommend, special thanks to Blake for making our purchase so straight forward.
February 24, 2026
Unprompted review
Reply from Research Garage Group
Thank you so much for your continued loyalty and for taking the time to leave such a positive review. It really means a lot to us that you’ve chosen Research Garage for your last three cars, and we’re delighted to hear you’ve consistently received great value and service.
A special thank you as well for mentioning Blake — we’re pleased to know he helped make your latest purchase smooth and straightforward.
We truly appreciate your recommendation and look forward to helping you again in the future. Enjoy your new car!
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Pleasant buying experience
Smooth and stress free experience . Staff offered us options but didn’t put us under any pressure instead were friendly and helpful
February 24, 2026
Unprompted review
Reply from Research Garage Group
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear you had a smooth and stress-free buying experience with us.
Our team always aims to offer helpful guidance and options without any pressure, so it’s great to know this came across during your visit.
We truly appreciate your feedback and hope you enjoy your new vehicle — please don’t hesitate to get in touch if we can help with anything in the future.
Wolves in sheepskin clothing?
As previously expressed by customers Blake was an excellent salesman in providing a courteous test drive experience and was up front about the history of the car. We pencilled in a price ...But I wanted some reassurance about the missing service history as it had only had one service.
Unfortunately he went on leave and I ended up speaking to Dilan who preferred to talk rather than listen. He spoke over me three times, told me how things would proceed so I ended the call.
Blake followed things up when he returned from leave and I had some concerns about proceeding with a purchase and there was ambiguity about the Spoticar warranty covering any faults caused by the missed services.
I was effectively told there's the warranty document which I had to read sideways on an email.
Olivia was very polite and matter of fact, but totally resolute that research garage would not offer any further guarantee beyond the warranty document.
To be fair, the showrooms are all very lovely, clean with well presented cups of coffee being offered to customers and all the paraphernalia you might expect.
Yet beneath the veneer It's clear that the used car industry is still pretty shoddy. I would say tread carefully to anyone considering using them because it's easy to be seduced.
February 24, 2026
Unprompted review
Reply from Research Garage Group
Thank you for taking the time to leave such detailed feedback. We genuinely appreciate you sharing your experience, both the positives and the areas where you felt disappointed.
We’re pleased to hear that Blake provided a courteous and transparent experience during your test drive, and that you found our showroom welcoming and professional. We always aim to create a comfortable environment for our customers, so it’s good to know this came across.
However, we’re sorry to read that communication during the later stages did not meet your expectations. Clear, respectful conversation is extremely important to us, and we regret that you felt unheard during your call. Your comments have been noted and will be shared internally so we can continue improving how we communicate, especially when customers have understandable concerns about vehicle history and warranty coverage.
We also appreciate your feedback regarding the service history and warranty information. We understand that buying a used vehicle is a significant decision, and it’s important that customers feel confident and fully informed. While we do operate within the terms of the manufacturer-backed warranty, we recognise that clearer guidance and explanation can make a real difference to the customer experience.
Thank you again for your honest review. Feedback like this helps us reflect and improve, and we’re sorry that your experience left you feeling cautious rather than reassured. If you would be open to discussing your concerns further, please feel free to contact us directly — we would welcome the opportunity to listen.
Thinking of buying a Jeep Electric Avenger?
If you’re considering switching to an electric Jeep Avenger but feel intimidated by all the new tech, charging and range anxiety, I get it.
Having driven a petrol-guzzling 4.0L Cherokee for over a decade, I put off the transition for a couple of years.
However, the team at Research Garage Group made it seamless. James Demorais from Sales was exceptional; he put me at ease immediately and explained everything clearly. But what then truly sets them apart is the aftercare. I’ve reached out with several 'newbie' EV questions since driving away, and James has answered every single one with patience and a promise of ongoing support. This level of great personal service is rare these days. Truly superb."
February 17, 2026
Unprompted review
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