I had some problem with dispatching my ticket, which were solved, and I hoped that it's finally finished and I finally get my ticket, but in fact I didn't get it. It was sent back to Reservix wit... See more
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Excellent service! I didn’t receive my tickets at first, but after reaching out, the team responded quickly and resent the link without any hassle. Friendly, helpful, and efficient – highly recommende... See more
Es war kein Problem mein digitales Ticket anzufordern, das ich versehentlich gelöscht hatte. In weniger als 1 Std. hatte ich das Duplex am PC.
Thanks so much for your quick reply on resending the ticket I purchased!! I was super worried on missing the event, but you solve it very quick! Great customer service
Company details
Written by the company
Reservix ist eines der führenden Ticketing-Unternehmen in Deutschland. Mehr als 7.000 Veranstalter aus den Bereichen Konzerte, Sport, Theater, Tourismus, Tourneen und Messen, 2000 Vorverkaufsstellen und Millionen Ticketkunden vertrauen uns. Zur Reservix GmbH gehören die Portale ADticket.de, reservix.de, reservix.at und reservix.ch.
Contact info
Humboldtstraße 2, 79098, Freiburg im Breisgau, Germany
- +49 761 888 499 99
- https://service.reservix.de/de/support/tickets/new
- www.reservix.de
4.2
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 1% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tickets never delivered
Paid extra for physical tickets to be a gift. Got a few days before the event an email that they had sent the tickets, but that they couldn't be delivered at the given address, so they would give me e-tickets. The address was correct and the mailman never had anything from Reservix. Ripoff.
October 26, 2022
Unprompted review
Reply from Reservix
Dear customer,
thank you for your evaluation.
The tickets, sent to the given address in the Netherlands on 18.10.2022, were sent back to us because of undeliverability on 26.10.2022.
After receiving the tickets, we instantly send out your tickets via email to ensure your access to the event which we hope you enjoyed.
Best regards,
Eva Waldhaus
Reservix Kundenservice
Brilliant customer service
Brilliant customer service, dealt with my issue quickly and efficiently
September 14, 2022
Unprompted review
DUSGUSTING company ! Ordered tickets and after nearly one month and 4 days before the concert they came back to me , after many emails , to tell that they could not take the payment. Dr Diego Greco
DUSGUSTING company !
June 17, 2022
Unprompted review
Reply from Reservix
Dear Mr. Dr. Greco,
thank you for your performance rating.
Please send us your booking number to resolve this issue.
Best regards,
Eva Waldhaus
Reservix Kundenservice
Don't use this company
Awful company! Don't use it. Companies should stay away from it. Whatever they pay, it's not worth the reputational damage they do. Everything is about profit. They don't care about anything else.
April 1, 2022
Unprompted review
incompetent and inefficient company with little regard for the truth
I would give NO STARS if it were possible.
I booked a ticket for a tour of Tempelhof Airport last December. I paid for insurance also. Unfortunately I wasn't even able to fly to Germany because of the pandemic, so I asked Reservix to change my ticket date or issue a refund. They asked me to send them details....and then they took a LONG time to tell me that they couldn't do anything about the situation.
Dreadful company - appaling customer service, poor communication, profitting from circumstances which are beyond anybody's control.
Do not use this company.
Their reply to this review is not factually correct - another reason (as if one were needed) not to use them.
Please don't waste your money.
February 4, 2022
Unprompted review
Reply from Reservix
Dear John,
Thank you for your message.
Unfortunately, we can only find an email request dated 01/28/2022 under your email address and order number. Since we received this request one month after the event, a cancellation is unfortunately no longer possible.
We ask for your understanding and wish you all the best.
Kind regards
Felix Bergmann
Reservix Customer Service
No client service
Horrible,
bought tickets 1 month prior event. Accidentally booked for Sunday instead of Saturday. Immediately wrote them and tried to reach hotline (does it ever work?) no response. When new corona rules came out, again no information for event taking place at all. Pathetic client service, if one could say about its existence at all. Buy tickets better in another place.
December 5, 2021
Unprompted review
Reply from Reservix
Sehr geehrte/r Ticketkäufer:in,
vielen Dank für Ihre Nachricht.
Trotz Ihrer sehr kurzfristigen Stornoanfrage am Tag vor Ihrer gebuchten Veranstaltung, haben wir aus Kulanz Ihre Tickets am 12.01.2022 storniert und den Geldbetrag Ihrem bei der Buchung verwendeten Zahlungsmittel gutgeschrieben.
Wir freuen uns, dass wir Ihren Vorgang zu Ihren Gunsten abschließen konnten und freuen uns ebenfalls über eine Anpassung Ihrer Bewertung.
Wir wünschen Ihnen alles Gute und beste Gesundheit.
Freundliche Grüße
Felix Bergmann
Reservix Kundenbetreuung
No refund for cancelled concert.
Paid for tickets in advance for a concert on 31.10.20. This was cancelled by the artist so that fans could receive a refund. Reservix have refused to refund for over a year and no longer answer requests. This review is in English as I suspect other British nationals may fall foul of this firms' sharp practice. I think the warning sign should have been their refusal to accept credit cards. Given the uncertainty during the current Covid crisis I would advise avoiding this firm at all costs.
October 20, 2021
Unprompted review
Reply from Reservix
Sehr geehrter Herr Maxwell,
vielen Dank für Ihre Nachricht.
Ihre Unzufriedenheit bedauern wir sehr, auch wenn wir diese leider nicht nachvollziehen können.
Die Veranstaltenden Ihrer gebuchten Veranstaltung haben uns am 19.08.2020 schriftlich über die Absage dieser informiert. Hierüber haben wir direkt am nächsten Tag alle Ticketkäufer:innen per E-Mail informiert. Nach Klärung der Rückabwicklungsmodalitäten mit den Veranstaltenden haben wir am 29.09.2020 ebenfalls alle Ticketkäufer:innen per E-Mail informiert und die Rückzahlungen am 01.10.2020 vorgenommen.
Bei Buchungen über unsere Portale wird die Zahlart “Kreditkarte” grundsätzlich mit angeboten, weshalb wir leider nicht nachvollziehen können, wieso Sie diese nicht auswählen konnten.
Wir hoffen Ihr Anliegen hiermit geklärt zu haben und wünschen Ihnen alles Gute.
Freundliche Grüße
Felix Bergmann
Reservix Kundenbetreuung
Avoid if you can
When concerts are cancelled, they step out of the way and invite customers to dialogue with small time promoters. They took the money. Fortunately in the UK we have laws that protect customers so we can do chargebacks on credit cards. But be aware that Reservix do not honour their commitments and leave customers hanging. I'm sure it's "legal". Under German law maybe. But it's not the way a company should behave. Disgraceful company. Avoid. Use a proper company like Ticketmaster where you can.
Edit: So, (see below) I got a legalistic response acknowledging that Reservix take no responsibility and leave customers hanging. This, rather than changing my mind, simply reinforces what I originally said.
October 5, 2021
Unprompted review
Reply from Reservix
Dear Stephen,
With the purchase of a ticket, a contract is concluded exclusively between the customer and the respective event organizer.
If the organizer decides to handle the reversal of an event independently, this is his right. Therefore, a refund of your tickets is only possible via the organizer.
For any further questions regarding the reversal, please contact them directly.
Thank you and best regards
Felix Bergmann
Reservix Customer Service
Reply from Reservix
Sehr geehrter Herr Richter,
herzlichen Dank für Ihr positives Feedback.
Wir freuen uns sehr, dass Sie mit unserem Service zufrieden sind und hoffen Ihnen diesen auch zukünftig bieten zu dürfen.
Bleiben Sie gesund und alles Gute für Sie.
Freundliche Grüße
Felix Bergmann
Reservix Kundenbetreuung
Super Service!
November 14, 2019
Unprompted review
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