Ez excellent service everything happened within the timescale that was quoted the only thing was the delivery people were supposed to unwrap & check if anything had been damaged in transit. They di... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a Samsung QD-OLED from RGB Direct and I could not be happier... The whole process online was 1st class and any worry I had vanished with the ease of the buying process, payment and deliver... See more
Company replied
Great service, delivery man was very polite and professional and called to let us know he was on his way. The delivery was for m father in his 70's and the delivery man made sure the ordered product... See more
Company replied
Good delivery with time slot (3 hour). Two men were very polite, van could do with being a drop tailgate to help. Delivered to my choice of room. This was a replacement side by side Samsung fridge... See more
Company replied
Company details
Written by the company
RGB Direct is the online division of RGB Hi-Fi& Video, established 1990 we have become one of the largest independent electrical retailers in the UK
RGB Electrical Superstore Details
Written by the company
- Secure Shopping
- 100% Secure Shopping. We use the very latest technology to ensure that all ordering is secure and safe
- Services
- RGB offers a range of bespoke services which help cater for all customers, whether large or small.
- Price Policy
- We continually monitor our prices to keep ahead of our competitors. This takes time due to prices changing constantly and it is therefore impractical for us to always offer the best prices.
Contact info
Unit 22, Heronsgate Trading Estate, Paycocke Road, SS14 3EU, Basildon, United Kingdom
- 020 8924 7744
- info@rgbdirect.co.uk
- www.rgbdirect.co.uk
Televisions
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from RGB Direct
Hi,
Thank you for your great review.
We're delighted to hear that you were pleased with our communication and quick delivery. We work hard to keep our customers informed and ensure orders arrive as promptly as possible, so it's wonderful to know we met your expectations.
We really appreciate your feedback and thank you for choosing RGB Direct.
Kind regards,
The RGB Direct Team
Reply from RGB Direct
Hi,
Thank you for your wonderful review.
We're delighted to hear that you had a great experience with us. Your kind words and support mean a lot to the team.
We appreciate you choosing RGB Direct and look forward to helping you again in the future.
Kind regards,
The RGB Direct Team
Reply from RGB Direct
Hi,
Thank you for your kind review.
We're delighted to hear that you found our team fast, helpful and polite. Providing excellent customer service is something we take great pride in, so it's wonderful to know that your experience reflected this.
We really appreciate you taking the time to share your feedback and look forward to serving you again in the future.
Kind regards,
The RGB Direct Team
Great delivery service …
Great delivery service but charges too expensive for installation & removal of old machine. Took a long time for delivery to happen. Without microwave for almost a month.
July 28, 2026
Reply from RGB Direct
Hi,
Thank you for your review and for highlighting our delivery service.
We're pleased to hear you were happy with the delivery, but we're sorry that the installation and old appliance removal charges did not meet your expectations and that you experienced a longer wait than anticipated for your microwave.
We appreciate your feedback regarding our service charges, as it helps us review how we communicate these costs to customers. We also understand how inconvenient it can be to be without an essential appliance for an extended period.
Thank you for taking the time to share your experience, and we hope to have the opportunity to provide you with an even better experience in the future.
Kind regards,
The RGB Direct Team
Reply from RGB Direct
Hi Barbara,
Thank you for your fantastic review! We're delighted to hear that your replacement TV arrived quickly and that you're happy with both the product and delivery service.
We really appreciate you taking the time to share your experience, and we hope you enjoy your new TV for many years to come. If we can assist you with anything in the future, please don't hesitate to get in touch.
Kind regards,
The RGB Direct Team
Reply from RGB Direct
Thank you for your feedback. We're sorry to hear that. That's not the experience we want for our customers. Please contact us directly with your order details so we can make this right.
Great delivery and great communication…
Great delivery and great communication before and after delivery.
July 24, 2026
Reply from RGB Direct
Thank you so much for your kind review! I'm really glad you were happy with both the delivery and the communication throughout the process. It was a pleasure working with you, and I appreciate your support. I look forward to working with you again in the future!
Appliance damaged doors off delivery…
Appliance damaged doors off delivery service - Paid for doors off service as the american fridge freezer was too large to fit through doors. the 2 man delivery attempted to wedge it through the front door in full packaging and then tried the same with the appliance through the kitchen door. First with packaging, then partial packaging, then fully unpacked but with doors on. After removing the doors to get it throught the doorway they put it back together but the left door had been dented and scratched. They assured me RGB would swap the door, I spoke with their office (on the drivers phone), they had seen photos and assured me the same. After they left and I called RGB to organise it I was told they won't swap the door they would collect and at a later date (no date given) bring a new one. RGB refuse to do an exchange simultaneously and would only offer £80 to keep the damaged appliance. The delivery team did not refit the door correctly so the water pipes were not fitted and having fitted those the ice maker still didn't work consistently. They are not taking responsibility for their poor service and are hiding behind their own policy of not swapping appliances at the same time. Its not reasonable to take one away and then after that give a date to bring another.
update:
Since this review was written they have again rowed back on what they will offer to resolve this case. Taking away an appliance without providing a date when the new one will be delivered is unreasonable as it inconveniences me and leaves uncertainty as to when a replacement will be provided. It leaves all the control in your hands and is totally open ended. It's questionable as to whether it complies with UK law.
July 21, 2026
Unprompted review
Reply from RGB Direct
Thank you for taking the time to share your feedback. We're very sorry to hear that your delivery did not meet your expectations and that your experience has left you feeling disappointed.
We understand how frustrating it is to receive an appliance with damage, particularly after booking a specialist doors-off delivery service. We also appreciate your concerns regarding the replacement process and the inconvenience of being without an appliance.
Our standard policy is to replace damaged appliances by collecting the original unit before arranging delivery of a replacement, rather than carrying out a simultaneous exchange. We appreciate that this may not be the outcome you were hoping for, and we're sorry for the frustration this has caused.
We would like the opportunity to review your case again, including the concerns you've raised about the delivery, the condition of the appliance, and the installation of the doors and water connections. Please contact our customer service team, quoting your order number, and we'll ensure your case is reviewed as quickly as possible to find the most appropriate resolution.
Thank you again for bringing this to our attention.
All good thanks for sorting our problem…
All good thanks for sorting our problem you got a great company looking after all your clients
July 24, 2026
Reply from RGB Direct
Thank you so much for your kind words! We're really pleased we could sort the problem for you. Your feedback means a lot to our team, and we're grateful for your trust. We look forward to helping you again whenever you need us.
I received a prompt and very positive…
I received a prompt and very positive response to my enquiry regarding delivery.
July 27, 2026
Unprompted review
Reply from RGB Direct
Thanks so much for your lovely review! We're really glad we could help with your delivery enquiry and that you got a quick response. Thanks for taking the time to leave your feedback—we really appreciate it and hope to see you again soon!
I didn’t have any credit any would not…
I didn’t have any credit any would not help me. Wen I moved from Scottish power I had £25 on each then wen I changed over it only had 4 pence then wen I asked for help u told me I couldn’t have any very disappointed not good I am trying to get back with Scottish power
July 9, 2026
Reply from RGB Direct
Thank you for taking the time to leave your review. We’re sorry to hear about the difficulties you have experienced.
We would like to clarify that we are the retailer who supplied and delivered your Hisense RF632N4WIE American Style Fridge Freezer and we are not connected with your gas or electricity provider, meter credit, or energy account.
The issue you have described appears to relate to your energy supplier changeover rather than the appliance delivery service we provided. We would recommend contacting your energy supplier directly so they can investigate your account balance and any credit issues.
We hope this matter is resolved for you soon, and if you need any assistance relating to your fridge freezer purchase, our customer service team will be happy to help.
The assistant helped me to set up my TV…
The assistant helped me to set up my TV that was delivered as per delivery slot I selected online. The assistant was clearly spoken and helpful. I have not heard of your company. This is my first time speaking to one of your assistant.
July 23, 2026
Reply from RGB Direct
Thank you for taking the time to share your feedback. We’re delighted to hear that our courier partner BJS was able to help you set up your TV and that your delivery arrived within the slot you selected.
We’re pleased that your first experience with us was a positive one. We hope to have the opportunity to assist you again in the future and welcome you to our company.
1 had to get someone to set up the tv …
1 had to get someone to set up the tv and take the old one away
July 23, 2026
Reply from RGB Direct
Thank you for taking the time to share your feedback. We’re sorry to hear that arranging the TV setup and removal of your old TV was inconvenient.
We understand that having installation and disposal handled can make the process easier. At present, our delivery service covers the delivery of your new TV only and does not include installation, setup, or removal of existing equipment. We appreciate your feedback and will take it into consideration as we continue to review our services.
Thank you again for choosing us.
Delivered and installed very smoothly…
Delivered and installed very smoothly by two hard working helpful guys, thank you!
July 22, 2026
Reply from RGB Direct
Thank you for your lovely review! We’re delighted to hear that your delivery and installation went smoothly. We’ll be sure to pass your kind words on to the team — they’ll really appreciate your feedback. Thanks again for choosing us!
Great delivery of my electric goods…
Great delivery of my electric goods very professional
July 23, 2026
Reply from RGB Direct
Thank you for your great feedback! We’re pleased you were happy with the delivery and our service. We really appreciate your support.
Prompt delivery!
Great! Thank you so much for delivering promptly and being mindful of my home!
July 25, 2026
Reply from RGB Direct
Thank you so much for taking the time to leave such a thoughtful review. We’re glad we could make the experience smooth and convenient for you, and we always aim to treat every home with the care and respect it deserves. We look forward to helping you again!
Very careful delivery
Very attentive to not damaging the item or anything else. Very efficient.
July 23, 2026
Reply from RGB Direct
Thanks so much for your lovely review! We're really glad you noticed the care we took to protect your item and everything around it. It's great to hear you found the service efficient too. We really appreciate your feedback and hope to help you again in the future!
Reply from RGB Direct
Thank you for your kind review! We're delighted to hear you had a trouble-free experience from beginning to end. We really appreciate your feedback and look forward to helping you again in the future.
No phone call & no delivery left me…
No phone call & no delivery left me with no fridge for a really hot weekend
Disgusting customer service
July 25, 2026
Reply from RGB Direct
We're very sorry to hear about your experience and understand how frustrating it must have been to be left without a fridge, especially during such hot weather. This is not the level of service we aim to provide.
We'd like the opportunity to look into what happened with your delivery and communication. Please contact us directly with your order details so we can investigate and work towards a resolution.
Thank you for bringing this to our attention.
Reply from RGB Direct
Thank you for taking the time to share your feedback. We are pleased to hear that you found our service prompt and efficient. Your kind comments are greatly appreciated, and we look forward to the opportunity to serve you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.