Superb! Fast delivery (despite courier), and excellent knowledgeable REAL person answering the phone calls! This is obviously a company that cares about their products; cares about their custom... See more
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Ordered a tackle bag but needed it delivered on a specific day due to work commitments. Customer service were really helpful and arranged to dispatch so that it would arrive on the correct day. Then... See more
Easy to order, great website, with clear pictures and descriptions of the item. Delivered very fast, was really impressed with how quick, the item was delivered. Found the whole process of my order, v... See more
Company replied
Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our b... See more
Company replied
Company details
Written by the company
Since 1980, Rhino has gone from the pioneering manufacturer of scrummaging machines, into one of the world’s leading rugby and team sport brands, used and trusted by elite athletes and teams worldwide. Alongside our world leading scrum machines, contact and breakdown equipment, we offer training and match balls, protection gear and team kit, as well as performance focused sportswear and leisurewear.
Contact info
13 Ipswich Rd, CF23 9AQ, Cardiff, United Kingdom
- help@rhino.direct
- www.rhino.direct
4.4
Excellent
268 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The wrong amounts for the equipment wee…
The wrong amounts for the equipment wee listed on the shipping invoice. So we're charged twice the value of the equipment in fees from customs because of the incorrect values. Customs considered it a deliberate attempt to avoid custom fees.
February 1, 2023
Reply from Rhino
Hi Todd,
We are so sorry to hear this; this issue has never happened before so we appreciate you bringing it to our attention.
Usually, if there are any questions about a commercial invoice, DHL will contact us directly where we can provide them with further information or make amendments if necessary, however this typically happens prior to delivering to the customer. We are also taking a look into our internal shipping and invoicing processes, to prevent any similar situations happening in the future.
Again, we apologise for any inconveniences caused and appreciate your review.
Team Rhino
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Great product ,competitively priced and…
Great product ,competitively priced and fast delivery. What more can you ask for?
June 29, 2023
Fast delivery
June 25, 2023
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Everything is good quality however…
Everything is good quality however might need to be more responsive as the ball pump stated that it should come with a needle to actually pump the ball however it didn't checked all over called and emailed with no response so i had to go out and buy a needle which is no problem just inconvenient if it weren't for the needle not coming with it it would be a 5 stars everything perfect just the needle lets it down, i think in the middle of 3 and 4 stars so 3.5 starts. Thanks
June 1, 2023
Reply from Rhino
Hi Ali,
Thank you for the review. We are glad you like your products. Our apologies I can see internally we had requested another needle to be sent out to you, but clearly this did not happen so sincere apologies for this. We can send some more out to you if you wish, or we can reimburse you for the one you mentioned you bought. Please let us know. Thank you, and apologies once again.
Fast efficient service
May 24, 2023
Top quality service had a problem with…
Top quality service had a problem with the delivery firm dropping off at wrong spot but they were really helpful and product is good
April 27, 2023
Reply from Rhino
Thanks very much for taking the time to leave a review, Ben. We are so glad we could help resolve your delivery issue, and that you like the products received.
Great product and delivered quickly
April 27, 2023
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Fast delivery and excellent service
April 23, 2023
Great Balls and Service.
prompt delivery coupled with honest and helpful descriptions on the site allowed me to make the right purchase and get it in my hands fast!
The voucher also worked, love money off!
April 10, 2023
Great delivery service
Great delivery service, was kept up-to-date at all times . Item was delivered as described. Would recommend Rhino
April 10, 2023
goood company and products
goood company and products. love pass alighjtner and super slidy cyclon. This stuff is as good as gilbert. maybe a littler better for the innovations
April 3, 2023
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All questions answered quickly and very…
All questions answered quickly and very patient.
April 3, 2023
Quick delivery
Quick delivery
Quality product
Easy site
Will definitely use them again instead of major stores like sports direct
April 3, 2023
FedEx are awful and let Rhino down
Really happy with everything except FedEx. Their tracking system is appalling so I had to wait in for them, which I did three times in total because the first two they said that I didn’t answer the door. Ditch Fed Ex if you want to improve your service.
March 27, 2023
Great quality and arrived a lot sooner…
Great quality and arrived a lot sooner than expected
March 23, 2023
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Arrived quicker than expected and a…
Arrived quicker than expected and a well made product.
March 1, 2023
Jacket was exactly as described
Jacket was exactly as described, fits well and was delivered promptly.
February 27, 2023
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