Have had recent problems with a PVC rib and seams coming unstuck. Really annoying what with the weather. So I’ve used this company 2-3 years ago and again in the last month or so. Always a good servi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff at RIBstore take the extra measure to ensure that my needs and expectations are met, every time. Their thorough knowledge of boating and rigid inflatables, their considerate and courteous... See more
Company replied
The product had great description making it easy to pick the correct variant. It was dispatched immediately and arrived on time. I even received follow up email from the team showing great care about... See more
Company replied
Great experience an exchange was carried out without question and additional goods were purchased to complete my job Sam has a wealth of knowledge on all thinks PVC & dinghies and super helpful with... See more
Company replied
Company details
Written by the company
RIBstore.co.uk are inflatable boat and RIB repair specialists. If you need parts, accessories, Inflatable Boat repair kits, RIB cleaner or replacement Inflatable Boat valves for any make of rigid inflatable or dinghy we stock everything you need to care for, maintain, repair and clean Hypalon or PVC fabrics and RIB and Inflatable Boats tubes or collars.
Contact info
Unit 25 Bell Park, Bell Close, PL7 4TA, Plympton, United Kingdom
- 01752 710085
- info@ribstore.co.uk
- www.ribstore.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have had nothing but a good helpful…
I have had nothing but a good helpful experience going to the rib store 😌
May 26, 2026
Reply from RIBstore inflatable boat repair supplies
Thank you for your 5* review, Karl. I'm glad we have been able to help with your PVC repairs.
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Reply from RIBstore inflatable boat repair supplies
Thank you for your 5* review about our service speed, Dave.
still have not received my order…
still have not received my order ,nearly a week later ?
May 26, 2026
Reply from RIBstore inflatable boat repair supplies
Morning,
It's really disappointing to see you've felt the need to leave us a 1* review, especially after the email communications we've shared about your order.
We received your order on Sunday 24th May and promptly packaged your order on Tuesday 27th May (Monday being a Bank Holiday). Unfortunately DHL failed to collect parcels from us that day and we did communicate this to all customers who were affected and then followed this up with confirmation that your affected order was collected from us the following working day.
Orders to Northern Ireland do typically take 2-3 working days, which is also what you selected at checkout. The failed collection was exceptionally frustrating for us and our customers - the team had worked really hard to ensure all Bank Holiday orders were processed and packed in time for our collections. Unfortunately, the extra freight all couriers have to process can cause delays after Bank Holidays too.
We received your email yesterday (2nd June) at 13:53 and very promptly emailed back within 5minutes to confirm the parcel was at the delivery depot, but wasn't yet on a van and we would therefore contact DHL right away as this was unusual. We haven't had a reply to this email from you to suggest any further issues.
We received a reply back from DHL, which confirmed the order had by that point been delivered. The delivery time stamp shows 16:35 (2nd June). If this is not the case, and you are not in receipt of your order, please do contact us by email and we will continue to promptly assist.
I will also contact you via email in case you don't see this reply requesting you to contact us if you don't yet have your parcel.
Kind regards,
Sam
Reply from RIBstore inflatable boat repair supplies
Thank you for your 5* review, Casey. It's always great to get such positive feedback from our customers in the USA.
Rinstore
I felt you could trust Rinstore as they specialise on Ribs and know what they are doing, the service was very good and postage was pretty quick too.
May 26, 2026
Reply from RIBstore inflatable boat repair supplies
Thank you for your 5* review, Phillip. It's great to read that you felt you could trust RIBstore and found our service to be very good.
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Quick service
April 28, 2026
Reply from RIBstore inflatable boat repair supplies
Thank you for your 5* review about our service.
Sterling Service
April 28, 2026
Reply from RIBstore inflatable boat repair supplies
Thankyou for your 5* review about our service, Christopher.
Great service
April 27, 2026
Reply from RIBstore inflatable boat repair supplies
Thank you for your 5* review about our service, Jon.
Excellent service.
April 24, 2026
Reply from RIBstore inflatable boat repair supplies
Thank you for your 5* review about our service, Jonathan.
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service and product
April 28, 2026
Reply from RIBstore inflatable boat repair supplies
Thank you for your 5* review about our service and products, John.
Reply from RIBstore inflatable boat repair supplies
Thank you for your 5* review about our service, Peter.
Reply from RIBstore inflatable boat repair supplies
Thank you for your 5* review and personal mention, Steve!
Sam
Reply from RIBstore inflatable boat repair supplies
Thank you for your 5* review, Shirley. It's always great to hear that the RIBstore team were able to offer the advice needed and ensure you received the correct part.
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Great people to deal with always happy…
Great people to deal with always happy to help , orders always arrive on time and packaged well would highly recommend
March 27, 2026
Reply from RIBstore inflatable boat repair supplies
Thankyou for your 5* review, Michael. It's always great to read such lovely reviews about the RIBstore team and to know our customers would highly recommend us.
Exactly what I needed.
March 26, 2026
Reply from RIBstore inflatable boat repair supplies
Thank you for your 5* review.
Reply from RIBstore inflatable boat repair supplies
Thank you for your 5* review about our service and product range, Nick.
Reply from RIBstore inflatable boat repair supplies
Thank you for your 5* review about your experience ordering from us, Charles.
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Reply from RIBstore inflatable boat repair supplies
Thank you for your lovely review and personal mention too, Neil.
Sam
Great experience
Great experience! Prompt shipping, quality product, excellent follow up!
Excellent customer service, highly recommend!
March 26, 2026
Reply from RIBstore inflatable boat repair supplies
Thank you for your 5* review, Andrew. It's always great to read such positive feedback about the whole experience of ordering and receiving parts from us. Thank you for highly recommending us!
the valve was fine however the tool…
the valve was fine however the tool that I ordered with it did not go deep enough so therefore was not fit for purpose .
Thanks for response, I was unaware that I needed to cut the handle off for the tool to fit.
Thanks again
March 25, 2026
Reply from RIBstore inflatable boat repair supplies
EDIT: No problem at all regarding the response - thank you for updating your review. Please do always contact us if you have an issue or query about any of our products or repairs you're undertaking and we will happily assist.
Hi Pete,
Thank you for your review and feedback. I have taken a look at your order and I can see you ordered the Zodiac Semi-Recessed valve insert diaphragm and selected to add the valve tool from the drop down option.
Please note that we do state in the product description that customers need to cut the handle off the Bravo valve spanner and use it as a tubular spanner. The reason we recommend this is it is a far cheaper option compared to purchasing the professional Zodiac tool.
If you ever have any issues with items you order from us, or any questions about the repairs your undertaking, please do contact us and we will always help.
Kind regards,
Sam
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