Richer Sounds - Bromley Reviews 

1,397
TrustScore 5 out of 5

4.9

48 East Street, BR1 1QW Bromley, GB


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Rated 5 out of 5 stars

In the last few weeks I have renewed my Turntable Argon TT mk2 CD player AXC 25 AXR 100D Acoustic energy 100 2 You must give your staff at Bromley and Maidstone a huge pat on the back, good old fa... See more

Company replied

Rated 5 out of 5 stars

Great salespeople in the shop, very knowledgeable and eager to help (not like other electronics chains), at the same price of bigger chains (actually even granted an extra discount so slightly cheaper... See more

Company replied

Rated 5 out of 5 stars

I had a tricky cinema installation. Whilst it didn’t go completely to plan Richer Sounds sorted everything out. Because of this I will definitely go back to them in the future and will remain a lifelo... See more

Company replied

Rated 5 out of 5 stars

The communication was very good. There were couple of emails to confirm the acknowledgment of the purchase as well as the delivery details. I got a separate call from the store manager to confirm tha... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,397)

23,773 reviews in the last 12 months

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Rated 4 out of 5 stars

Got in contact with Matthew

Got in contact with Matthew, the manager of Bromley branch regarding my purchase. He was very much in listening mood and I was pleased that he did. He was most accommodating and I ended up making a purchase - a Dali.

July 1, 2026
Rated 5 out of 5 stars

As usual no problems

As usual no problems. Very friendly!

A very nice touch to be offered a glass of water in these hot conditions.

July 1, 2026
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Reply from Richer Sounds - Bromley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great service

Very friendly, helpful, knowledgable helped me from start to finish.

June 30, 2026
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Reply from Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service

Great service, in shop was very helpful. Delivery was quick and on time .

June 22, 2026
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Reply from Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Brilliant service

In the last few weeks I have renewed my Turntable Argon TT mk2
CD player AXC 25
AXR 100D
Acoustic energy 100 2
You must give your staff at Bromley and Maidstone a huge pat on the back, good old fashioned Customer service, and so knowledgeable in all areas, a real pleasure to walk through the doors of Richer Sounds, if only Currys could take a leaf out of your book.

June 21, 2026
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Reply from Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent customer service

The communication was very good. There were couple of emails to confirm the acknowledgment of the purchase as well as the delivery details. I got a separate call from the store manager to confirm that the product arrived in the store and it’s ready to collect. They have also checked the item on behalf of me to ensure the product that was delivered to the shop is correct. All of these made me quite confident when I received the product and the outcome of that is that I am a very happy customer. The product is working well with no issues.
Thanks team for your help and support!

June 21, 2026
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Reply from Richer Sounds - Bromley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great staff

Great staff - knowledgeable, patient and helped ensure the correct selection of product
Call out to Matt Store manager in Bromley 🙏😊

June 12, 2026
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Reply from Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Richer Sounds have been around a long…

Richer Sounds have been around a long time and have always provided expert advice and great service. More personal than the big multi stores.

June 15, 2026
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Reply from Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Richer Sounds were very helpful and competitive

Richer Sounds were really helpful answering all my questions pre purchase and very competitive with pricing. Great experience all round (as it has been when I have bought from them in the past).

June 10, 2026
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Reply from Richer Sounds - Bromley

Thank you for your 5 star review!

Rated 5 out of 5 stars

Awesome staff

I had a tricky cinema installation. Whilst it didn’t go completely to plan Richer Sounds sorted everything out. Because of this I will definitely go back to them in the future and will remain a lifelong customer.The staff have been great in particular at reassuring me on my journey

June 13, 2026
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Reply from Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Rated 4 out of 5 stars
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Reply from Richer Sounds - Bromley

Thanks for the great feedback, which was lovely to read. Hopefully next time you visit us we can attain a full 5 star rating from you!

The Richer Sounds team

Rated 5 out of 5 stars

Wonderful helpful service from Tom and…

Wonderful helpful service from Tom and the team. Staff were friendly and efficient including the delivery of the TV

June 12, 2026
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Reply from Richer Sounds - Bromley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great knowledge and service

I phoned to check some things out before I ordered and Jerome at the Bromley branch couldn't have been more helpful. Less than a week later I'm enjoying my 48 inch Samsung TV. Delivered on time and the day I wanted and set up by Daniel from WorkTec.

June 6, 2026
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Reply from Richer Sounds - Bromley

Thank you for your 5 star review!

Rated 5 out of 5 stars
Richer Sounds - Bromley logo

Reply from Richer Sounds - Bromley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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