I popped in to talk amplifier. Everyone was really helpful. In the end I ordered an off the shelf unboxed Denon AVR-X2800H. After getting it home i discovered it was missing the microphone and the re... See more
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I have used RicherSounds for many years for my AV purchases and am impressed with the extended warranty that is offered with purchases. It does cost but gives you 6 years peace of mind but the real bo... See more
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Very glad that I went with Richer Sounds. The employees know their stuff, are super helpful (Massive thanks to Simon from the Chiswick branch in London!) and made things seamless. Payment was take... See more
Company replied
It's Richer Sounds. Been buying gear from them since the early 90s. The most consistently great hifi shop to ever have existed. Always qualityz friendly customer service, knowledgeable advice and soli... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
482 Chiswick High Road, W4 5TT, London, United Kingdom
- 0333 900 0055
4.9
Excellent
1K reviews
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I ordered a Manhattan T4 R recorder
I ordered a Manhattan T4 R recorder.
The first machine was refurbished and was not working correctly.
I returned it in person and it was replaced with a “new” machine which again was not working correctly.
I returned that one to the store and waited while a third replacement was provided and I picked it up from the store on Saturday 28th February.
One of the assistants offered to come to my house (a five minute walk from your store in Chiswick W4) to finalise the installation at 1730 but nobody turned up or called me (and I had cancelled another appointment to be here for him)… so not overly impressed with that Service!
Clive Muller
February 23, 2026
Reply from Richer Sounds - Chiswick
I was most concerned to read of the multiple problems you had, firstly with the equipment itself and most recently with the home visit that went wrong, which sounds very frustrating and it goes without saying the store should have contacted you if there was a problem.
We will investigate with the branch manager, to get to the bottom of this, as well as contact you to formulate a plan to resolve things once and for all..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Very helpful staff in shop and…
Very helpful staff in shop and installing at my house
February 22, 2026
Reply from Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The person I spoke to was very helpful
The person I spoke to was very helpful, it helped me make my decision for my purchase. They dispatched my order very quickly and I received it within two days. Excellent service and very happy with my order.
September 16, 2025
Reply from Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
Tim couldn’t have been more helpful…
Tim couldn’t have been more helpful sorting out our Amp and TV.
February 20, 2026
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review, it’s lovely to read your comments.
It's Richer Sounds
It's Richer Sounds. Been buying gear from them since the early 90s. The most consistently great hifi shop to ever have existed. Always qualityz friendly customer service, knowledgeable advice and solid prices. Recent purchase was an open box soundbar that arrived damaged, it was sorted out quickly and efficiently. Cheers to Jim, Fred and Tim in the Chiswick store!
February 18, 2026
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review!
Really friendly sales staff
Really friendly sales staff, great price and advice. All round great experience Timothy was a great help and even reached out when they realised they had forgotten to pack the grill
February 16, 2026
Reply from Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer Sounds is the only place I know…
Richer Sounds is the only place I know that takes Hifi seriously anymore. And you used to advertise in Viz so all good there.
February 17, 2026
Reply from Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Chiswick
Thanks for your feedback, we work hard to keep our prices the keenest out there and maintain our reputation as the UKs best value Hi Fi and TV retailer, which we reinforce with our fantastic no quibble 'price beat' (please see the terms below)..
www.richersounds.com/information/pricebeat
In the event that you do see an item cheaper elsewhere, please contact the store or department from where you made the purchase who will simply refund any difference in line with the pricing policy. Should our few, very reasonable terms not be met by the competitor in question then we will do our best to find a happy compromise instead.
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Proper Old School Customer Service
In these days of automated phone systems, a heavy reliance on websites and hollow marketing slogans, it’s refreshing to deal with a company who genuinely put people first. I first spoke with Jim at the Chiswick store in November and there was no sales pressure, he simply listened, understood and advised. My first purchase went very smoothly and Jim did everything he said he would, when he said he would. I’ve now completed my fourth purchase and have continued to be impressed by their service. For anything HiFi or TV related, they will continue to be my go-to. Highly recommended.
February 10, 2026
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
Id reccomend Richer Sounds Acton Branch
Jim at the Acton Branch was my Sales person and he was great before the Purchase and he has been amazing since the Purchase, Lots of Support and good considered advice, he knows his products and he is even chasing up an Issue with the courier on my behalf. i haven't bought from RS in over 10 years but this was a bigger purchase and Jim and Richer Sounds made it simple and pain free.
February 16, 2026
Unprompted review
Reply from Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
Supportive assistance and readiness to…
Supportive assistance and readiness to suggest ideas, good listening skills and overall very helpful
February 10, 2026
Reply from Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Jim was a fantastic guide and…
Jim was a fantastic guide and incredibly supportive when I change my mind with no problem about refunds and advice on what to do differently. Joe and the rest of the team were always helpful too
February 8, 2026
Reply from Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Great kit - helpful staff
Freddie arranged for me to have a test demo, and was most helpful. Richer is the place to go.
February 4, 2026
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
TCL QD-Mini LED Tv
 Overall a great experience Richer sounds is a great place to buy electrical equipment and if you have any problems, it’s hasslefree to get it sorted that’s why I give them five stars 
February 2, 2026
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
Reply from Richer Sounds - Chiswick
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Helpful
Helpful, knowledgable, went the extra mile by fitting some banana plugs. Good old fashioned customer service.
January 28, 2026
Reply from Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
I loved the knowledgable help I was…
I loved the knowledgable help I was looking for a TV. I really felt I was talking to someone who knew and was not just trying to make a sale.
I have been back again for something else and I will always make Richer Sounds my first port of call for anything re sound or TV. Thank you
January 27, 2026
Reply from Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
Talking about Nothing
I was enquiring about a particular brand of in ear phones.
I had a lovely browse of the hi-fi equipment whilst it was checked whether the item was in stock.
It was not but I was informed it would be delivered withing 2 days so I agreed to purchase there and then.
My wife went to pick the item up as I was not able to pop to the shop on the Tuesday they were ready for collection.
I am so absolutely delighted with my Nothing Ear Buds.
January 25, 2026
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