Richer Sounds - Edinburgh Reviews 2,563

Bought two speaker stands and various Sonos speakers. I have to say the staff were excellent. Great advice and a feeling of genuine connection.

Thanks guys.

Have dealt with Richer Sounds Edinburgh several times over the years.
Service advice always spot on. I genuinely feel they care.

Alan Davidson

The store manager provided great communication and ensure that the team were able to process my order over the phone at a time convenient to me.

The product was shipped the next day and arrived within 5 days of placing an order, it would have been sooner but i was unable to take delivery and was able to rearrange a convenient delivery day with the courier.

Phoned in with a product query - service and knowledge was excellent. Bought the product.

Very responsive supplier - and well packed package .

Product returned for repair under warranty
Whole proceedure was plesant smooth stressless and Professional what a pleasure to deal with a company who looks after their customers in this way please keep it up well done everyone involved

No problems,good communication.

Firstly price which was excellent. On deciding received a discount and a soundbar system free of charge. Comms were great and fast delivery. Staff at Richer Sounds Edinburgh were brilliant. Will buy again

Phoned John in Edinburgh regarding a fault in my new tv. Within 2 days faulty tv picked up and new tv delivered. Honestly, forget other tv dealers, nobody can match the quality and service of Richer Sounds, especially the Edinburgh store!! 5 star service!!

Excellent service from the staff in the Edinburgh store. Friendly and efficient. The turntable I was looking for was not in stock but a delivery was organised and it arrived far sooner than I expected. It was also the lowest cost I had found for the Audio Technica LP120. It is set up now, connected to my 20 plus year old Cambridge Audio amp which also came from Richer Sounds and still going strong. My old records never sounded so good.

Great service

Good customer service finding a product that didn’t appear to be in stock online. Quick delivery. Good price.

I had an issue with a television that I had purchased 4 years ago from Richer Sounds and called the number on the guarantee that I had received at that time. I expected a bit of a push back regarding getting the television fixed but the service I received was absolutely first class. I spoke to the customer service representative and he asked a couple of questions, had me try a few things and when that did not fix the issue he made an appointment for a technician to call at my home the very next day. Unfortunately the TV needed to go off site to be fixed which would have left me without a set. I called my local Richer Sounds in Edinburgh and was dealt with by the manager, John. The level of customer support that John provided was superb. He quickly found a solution to supply me with a set that I was absolutely delighted with, he had it delivered to me the next day to make sure I was without a set for the shortest time. I was kept informed of the status of the repair to my own TV and was advised when it had been repaired and that it was available for next day delivery. The same technician that had initially came to check the set came back to deliver it and set it up appropriately. He was first class in taking great care to remove his shoes when he came in to my house and when he was setting up the set. The last part of the process was to return the set that I had previously had as a temporary replacement to the Edinburgh store and receive my refund. This part of the process, no surprise, was once again flawless. It took me less than five minutes from entering the store to leaving with my refund. A brilliant customer service effort from each leg of the process from start to finish. You should be proud of how Richer Sounds was represented by these guys. It’s why I have bought from this store for myself and other family members. Great quality products but, more importantly, outstanding customer care.

Excellent company, great advice and prices that are extremely fair. I’ll always use RS whenever I can.

Friendly, helpful, expert manager and service team handled my equipment issue/warranty claim promptly.

Very helpful and friendly person on the phone I received my order quicker than expected excellent service.

Friendly staff, good communication and technical advice. Having installed the new cartridge I can agree with the shop manager's view thta it is a big upgrade on my existing cartridge.

I called to buy a replacement stylus and they were extremely helpful by checking my record player model and ordering in the correct one.

Got a call today to collect

A very helpful and friendly member of staff who was also very knowledgeable.

Phoned up about a new Sonos speaker and record player and John the manager sorted me out right there and then. Picked it up a few hours later. Great service.
Thanks Bazz

I called the shop beforehand to ask about cables for a friend’s loudspeakers. John , the manager couldn’t have been more helpful. Half an hour later, I went to Chambers Street in Edinburgh and all was sorted. I didn’t feel patronised even though I was clearly pretty ignorant about such matters. Terrific service. Thank you.